Technical Support Specialist jobs in Halifax, NS

Field Service Specialist

Reporting to: Operations Manager

Full-time: On-Site

$22-24 per hour

Health and Wellness Coverage

____________________________________________________________________________________________________________

Are you passionate about providing exceptional support and leading teams to success in the field?

If your answer is yes, keep reading, this could be your opportunity!

The Field Service Specialist will be responsible for troubleshooting, setting up, and maintaining Purple Cow’s TV and Phone services in customers’ homes. In this role, you will play an essential part in ensuring that our customers have a seamless experience with their products, requiring strong technical expertise, problem-solving skills, and excellent communication.

In order to fulfill the tasks at hand, you’ll need to be highly experienced with this entire stack:

Expected Outcomes:

- Customer Service Excellence
- Visit customers' homes to provide technical support and resolve issues with Purple Cow's home phone and TV services.
- Educate customers on product features, functionality, and usage to enhance their experience.
- Address any concerns or questions, delivering clear and professional communication throughout service visits.

- Technical Troubleshooting & Problem Solving
- Perform initial setup and configuration of Purple Cow equipment, ensuring all services are functioning correctly.
- Troubleshoot technical issues related to hardware, software, and connectivity for Purple Cow products.
- Diagnose problems efficiently and implement solutions to minimize disruption to services.

- Documentation & Reporting
- Document service activities, including resolutions, recommendations, and follow-up actions using company systems and tools.
- Stay updated on product developments and industry trends to improve service delivery and customer satisfaction

- Collaboration & Team Support
- Collaborate with internal teams to escalate and resolve more complex issues.
- Follow company policies, procedures, and safety guidelines to maintain consistency and high-quality service guidelines.

To be Successful in this Role, You Should Have:

- At least a high school diploma or equivalent (additional technical certifications or education are a plus).
- Strong proficiency in diagnosing and troubleshooting technical issues, with critical thinking and independent problem-solving abilities.
- Excellent verbal and written communication skills, able to engage professionally with both customers and colleagues.
- A valid driver's license and a clean driving record, as this position requires traveling to customers' homes.
- Ability to pass a criminal record check and be legally eligible to work in Canada.
- Flexibility to work evenings, weekends, and holidays, as customer demand may require.

Company Profile

Founded in 2019 by two Nova Scotians, Purple Cow Internet offers amazing internet and exceptional customer service for only $60 per month. We go above and beyond to make sure the customer has a great experience and nothing can highlight this more than our 4.8 star rating on Google. We actively take the feedback our customers give and we are always improving.

For more information please visit:

Our website: https://www.purplecowinternet.com/

Our LinkedIn page: https://www.linkedin.com/company/purple-cow-internet/?originalSubdomain=ca

Our Commitments

Purple Cow Internet is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.

Job Type: Full-time

Pay: $22.00-$24.00 per hour

Work Location: In person