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Technical Support Manager jobs in Toronto, ON

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    • Manage internal activities to support client expectations.
    • Manage internal activities that support client training.
    • Travel to various job sites required.
    • Develop and implement protocols to ensure effective client support.
    • 1+ years in system integration or technical project management.
    • Provide technical leadership on architecture, solution design, and process improvements.
    • Provide technical point‑of‑view on key architectural and process…
    • Comfortable explaining technical concepts in plain language.
    • You will not be expected to be the deepest technical engineer in the room, but you must be…
    • Reduce friction through automation and more efficient support models.
    • Oversee service desk and end-user support with a focus on quality and responsiveness.
    • Provide leadership and guidance to ITS support staff and external support resources.
    • Manage and support networking and cybersecurity platforms, including Cato…
    • Strong basic technical skills and a good understanding of core IT infrastructure, including networks, endpoints, servers, and support systems.
    • Field service/technical team management and training : 5 years (required).
    • 5+ years hiring, training, and managing field service or technical teams required.
    • Communication: Ability to work with technical and business stakeholders.
    • Documentation & Governance: Create and maintain technical design documents, process…
    • Contribute to continuous improvement of technical support processes, customer service workflows, and field documentation standards.
    • Combining excellent technical skills with a client centric approach and communication will ensure a high level of continued operational success.
    • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
    • Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
    • Translates user needs into technical specifications by understanding, conceptualizing, and facilitating technical requirements from users.
    • Working knowledge of ServiceNow and proven work experience as a warehouse manager.
    • Plan space utilization, equipment maintenance, repairs, and replacement needs…
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Job Post Details

AVI-SPL logo

Manager, Regional Operations - job post

AVI-SPL
3.1 out of 5 stars
Markham, ON L3R 6E8
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Markham, ON L3R 6E8

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • RRSP match

Full job description

Description:
WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.


WHAT YOU’LL DO


  • Manage internal activities including all CAD, programming, field engineering, shop activities, installation, and on-going support to project sign off
  • Manage external activities including all out-sourced or sub-contract work in support of project installation activities
  • Oversee budget for technical services department and make recommendations to General Manager for department needs
  • Manage internal activities to support client expectations
  • Mentor Level I II and III technicians in absence of Installation Manager
  • Monitor and ensure labor expenditures do not exceed department budget
  • Coordinate with Installation Manager/ or Supervisors as needed to secure necessary resources for installation jobs
  • Manage internal activities that support client training
  • Manage or facilitate field testing of integrated systems and training client on use
  • Customer facing liaison as needed in concert with General Manager and Regional Sales Manager
  • Support Project Managers to create and maintain project related documentation in accordance with company guidelines
  • Maintain scheduling and resources for the department
  • Travel to various job sites required
Other duties assigned as needed


WHAT WE’RE LOOKING FOR


Must Haves:


  • Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach
  • Demonstrated leadership and management skills in a team-oriented collaborative environment
  • Strong interpersonal skills with the ability to work effectively with all levels of the organization
  • Understanding of technical aspects of audiovisual systems design and installation preferred
  • Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal
  • Understanding of construction project management applied to audiovisual projects
  • Proficient with AV project management theory and practices or other electro-mechanical installation techniques
  • Ability to work and think independently and ensuring to meet deadlines
  • Must have clear and professional communication skills (written and oral) both internally and externally
  • Demonstrated customer service focus and client communication skills

Education and/or Experience

  • Bachelor’s degree in a related field
  • Minimum 4 years of Management experience in similar or related field
  • Experience in the AV industry is preferred
  • AVIXA CTS
  • PMP


WHY YOU’LL LIKE WORKING HERE

  • Robust onboarding plan including job shadowing.
  • Training and professional development opportunities
  • On-site training and other learning opportunities
  • Paid holidays, stat days, and flex days
  • Competitive wages
  • Medical benefits, including vision, health, dental and RRSP matching.
  • World class tools to help you succeed.
  • Enjoyable and dynamic company culture

MORE ABOUT US


AVI-SPL is committed to fostering an inclusive, equitable, and accessible workplace. We are an equal opportunity employer and encourage applications from all qualified individuals.


All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex (including pregnancy), sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other characteristic protected by applicable federal or provincial legislation.


AVI-SPL is committed to providing accommodations for applicants with disabilities throughout the recruitment and selection process, in accordance with applicable accessibility legislation. Accommodations are available on request for candidates taking part in all aspects of the hiring process.


AVI-SPL reserves the right to alter work hours and work location as necessary, in accordance with applicable employment standards legislation. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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