Skip to main content
Post your resume and find your next job on Indeed!

Technical Support Executive jobs

Sort by: -
    • Ability to document technical issues and maintain support logs.
    • Excellent communication and user support skills to assist staff with technical issues.
  • View similar jobs with this employer
    • At least 1 year of experience providing technical support.
    • First-rate technical/customer focus, phone etiquette and work ethic.
    • The Technical Support Specialist will provide expert technical support for all internal users, employing a high degree of customer service, technical expertise,…
    • This position supports customer service, technical support, and customer sales interactions.
    • As a technical support representative, you will handle blended…
    • The Technical Support Specialist II provides advanced technical support to end users across the organization.
    • Windows 11 troubleshooting and support.
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • Previous customer service, call center, retail, hospitality, or technical support experience.
    • Mobile device support (iOS and Android).
    • Experience in technical support, customer support, help desk, dealer support, billing support, operations, or a similar role.
    • Post-secondary education and at least two years of experience in customer service, technical support, help desk, service coordination, product support, or a…
    • Create knowledgebase articles to support efficient issue resolution.
    • Minimum 3 years of experience in a customer service or technical support role (…
    • Field service, technical support, or customer-facing technical roles.
    • Communicate clearly with both technical and non-technical people.
    • Provide white glove, high-touch support for executives and VIP users.
    • Minimum 3 years of end-user support experience, including deskside support.
    • This position combines technical troubleshooting, customer support, field service, and engineering investigation.
    • Technical support: 3 years (preferred).
    • Provide local tech support assistance for our factory partner brands.
    • Act as technical resource to the Master Group sales teams.
    • Ability to work under pressure.
    • Provide first-level technical support via phone, chat, or email.
    • Stay updated on product knowledge and technical procedures.
    • Must be 18 years or older.
Get e-mail updates for the latest Technical Support Executive jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

tech support
technical assistant
executive director

Career Resources:

User Support Technician
Youness Canada Immigration
Camrose, AB
$36 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$36 an hour

Job type

Full-time

Full job description

Overview
We are seeking a dedicated User Support Technician to join our team. The ideal candidate will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of computer systems and operation tools across various platforms. This role offers an excellent opportunity for individuals passionate about technology and customer service to contribute to a dynamic organization. Candidates should possess strong communication skills and a solid understanding of operating systems, and immigration process support tools.

Responsibilities

  • Provide technical support to staff for immigration software, portals, and internal systems
  • Assist with platforms such as CRM systems (client management tools)
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Qualifications

  • Completion of a college diploma or in Computer Science, Information Technology, Computer Systems Technology, or a related field, or equivalent work experience in technical support.
  • Minimum 2-3 years of experience in IT support, help desk, or user support services.
  • Strong knowledge of computer systems, operating systems (Windows/Mac), and office productivity software.
  • Experience in Immigration process platforms, software, portals, and internal systems is a plus.
  • Experience troubleshooting software applications, system access issues, and network connectivity problems.
  • Familiarity with database systems, cloud platforms, and document management systems is an asset.
  • Ability to install, configure, and maintain computer hardware, printers, and peripheral devices.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Excellent communication and user support skills to assist staff with technical issues.
  • Ability to document technical issues and maintain support logs.
  • Knowledge of data security and confidentiality practices, especially when handling digital client records.

Job Type: Full-time

Pay: $36.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

Let Employers Find YouUpload Your Resume