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    • Provide technical support to system users.
    • You have a technical college diploma (CEGEP technical diploma/AEC/DEC or equivalent) and experience in supporting…
  • View similar jobs with this employer
    • At least 1 year of experience providing technical support.
    • Mentorship programs that support your rewarding career journey.
    • A NEW CAREER POWERED BY YOU.
    • You’ll be responsible for liaising with clients and providing customer support via phone and email for all our software applications.
    • What We Have to Offer: An amazing team of coworkers and support staff.
    • AI may be used to support the review of job postings for clarity, bias, and compliance.
    • Industrial service, electrical or technical support: 5 years (preferred).
    • This role is responsible for resolving customers’ equipment issues using technical,…
    • Experience in technical support, customer support, help desk, dealer support, billing support, operations, or a similar role.
    • What We're Looking For*.
    • Post-secondary education and at least two years of experience in customer service, technical support, help desk, service coordination, product support, or a…
    • The role provides escalated technical support and consultation to faculty and staff using the LMS and associated tools in their courses.
    • Experience in technical customer support.
    • Provide assessment, perform intermediate level technical troubleshooting and support, and where possible, provide…
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    • Previous customer service, call center, retail, hospitality, or technical support experience.
    • Mobile device support (iOS and Android).
    • Pay: $39,582.00 per year.
  • View similar jobs with this employer
    • Previous customer service, call center, retail, hospitality, or technical support experience.
    • Mobile device support (iOS and Android).
    • Pay: $39,582.00 per year.
    • Contribute to improving internal technical-support processes and documentation.
    • Opportunity to grow into a specialized lighting controls and technical support…
    • Ability to document technical issues and maintain support logs.
    • Excellent communication and user support skills to assist staff with technical issues.
  • View similar jobs with this employer
    • Provide technical support for escalations from Field Service Engineers and Technicians.
    • Occasional travel to support field services in troubleshooting and…
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    • Troubleshoot technical issues and assist with onboarding.
    • Provide friendly, timely support by email, chat, and phone.
    • Based in Canada (NFLD), Canadian Resident.
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Career Resources:

Technical support specialist — IT analyst
Coencorp
·
4.0
Brossard, QC
•
Hybrid work
$45,000–$55,000 a year
Permanent, Full-time
Apply now

Job details

$45,000–$55,000 a year
Disability insurance, Casual dress, Extended health care, On-site parking
Permanent, Full-time
Hybrid work in 3705 Place De Java, Brossard, QC

Full job description

Since 1991, we've been providing solutions that make industrial fleets more efficient, safer, and environmentally responsible.

You will help decarbonize the economy as part of an agile team that deploys, supports, and improves management systems for major corporate and public institutions throughout North America.

We have openings in junior, intermediate, and senior positions.

Responsibilities

  • Deploy, configure, and update software in the cloud.
  • Diagnose and resolve simple and complex technical problems.
  • Provide technical support to system users.
  • Analyze incidents and provide input for continuous system and process improvement.
  • Train system users.

Requirements

  • You are fluent in French and English.
  • You have a client-oriented mindset.
  • You have a technical college diploma (CEGEP technical diploma/AEC/DEC or equivalent) and experience in supporting computerized systems in a networked environment.
  • You have enthusiasm and a genuine interest in high technology.
  • You can work alone or in a team.
  • You are autonomous, self-organizing to get things done with minimal supervision.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Casual dress
  • Disability insurance
  • Extended health care
  • On-site parking

Ability to commute/relocate:

  • Brossard, QC: reliably commute or plan to relocate before starting work (required)

Language:

  • French (required)
  • English (required)

Work Location: Hybrid remote in Brossard, QC J4Y 0E4

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