Technical Support Analyst jobs in Vancouver, BC

About ClearDent

ClearDent builds software and digital tools to help dentists manage every aspect of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across Canada.

About the Role

ClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.

This position is a full-time role based in Metro Vancouver, British Columbia.

Responsibilities

• Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
• Act as the first point of contact for the customer
• Perform general troubleshooting to identify the root cause of issues and provide a resolution
• Escalate the case to the appropriate Customer Support members as necessary
• Document all actions taken in proper systems and with sufficient details
• Handle multiple customer service queues
• Continuously develop and improve knowledge of all ClearDent products
• Other duties and projects assigned by the Customer Support Lead

What You Bring

• Proficiency in both verbal and written English
• Excellent problem-solving skills
• Proficiency in SaaS software tools
  
• Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
• Certificate or degree in Computer Information Systems or 2 years of equivalent experience
• Knowledge or experience in the dental industry is an asset
• Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset

Attributes

• Professional, confident, resourceful, and computer-savvy
• Able to communicate confidently and clearly
• Calm and attentive
• Energetic, self-directed, and results-oriented
• Natural problem solver
• Team player with a positive “can-do” attitude and willingness to work collaboratively

Work Environment

• May work outside of regular business hours
• Travel may be required

What We Offer

• Competitive compensation.
• Excellent benefits focused on your health, dental, and career development.
• Flexible, hybrid work options, including an office in Burnaby, BC, with support for remote work.
  
• Opportunities to give back through social initiatives, volunteering, and community building.

One Last Thing

We understand that the best candidates don’t always meet every requirement. If you’re a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we’ll happily take a look at your application.

To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills – tell us what makes you special and why you’d be an excellent fit for the ClearDent team!

Please note that we only accept candidates who live in Canada and are eligible to work there.

We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.