Tech Support jobs in Ottawa, ON
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Bilingual Service Desk Technician
Easily applyNewCQ Search Group Ltd.Ottawa, ON- $33–$37 an hour
- Contract
- Provide knowledge transfer and support to Bank employees.
- A minimum of three (3) years of recent demonstrated experience in second-level IT service desk support…
Technicien en soutien aux utilisateurs junior
Easily applyTEHORAOttawa, ON- Full-time
- Flexible schedule
- Installer et configurer les postes informatiques;
- Assister les équipes techniques dans la résolution d’incidents.
Technicien en informatique intermédiaire
Easily applyTEHORAOttawa, ON- Flexible schedule
- Participer à l’administration des systèmes.
- 5 à 10 ans d’expérience en TI.
- Horaires flexibles (selon le type de contrat de travail).
Technicien en informatique intermédiaire
Easily applyTEHORAOttawa, ON- Flexible schedule
- Participer à l’administration des systèmes.
- 5 à 10 ans d’expérience en TI.
- Horaires flexibles (selon le type de contrat de travail).
Technicien en informatique junior
Easily applyTEHORAOttawa, ON- Flexible schedule
- Diagnostiquer et résoudre les incidents techniques.
- Assister les utilisateurs dans l’utilisation des outils.
- DEC ou formation en informatique ou équivalent.
- EBC Inc.Ottawa, ON
- Wellness program
- Assurer le support des salles visioconférence (Teams Room);
- Détenir un DEC ou DEP en informatique ou expériences pertinentes;
- Excellent service à la clientèle;
- Compugen IncCanada
- $23–$26 an hour
- Provide support to users either via phone, email or desk side as required.
- Minimum 2 years of experience in a customer service or technical support role (…
Technicien en soutien aux utilisateurs senior
Easily applyTEHORAOttawa, ON- Flexible schedule
- Participer au support technique des utilisateurs;
- Installer et configurer les équipements informatiques;
- Diagnostiquer et résoudre les problèmes techniques;
- TEHORAOttawa, ON
- Full-time
- Flexible schedule
- Installer et configurer les équipements informatiques;
- Assurer la maintenance des postes de travail;
- Posséder deux (2) ans d’expérience comme technicien…
- TEHORAOttawa, ON
- Flexible schedule
- Assurer le support technique aux utilisateurs;
- Diagnostiquer les incidents logiciels et matériels;
- Posséder un diplôme universitaire de 1er cycle (BAC) en…
Analyste en soutien aux utilisateurs senior
Easily applyTEHORAOttawa, ON- Full-time
- Flexible schedule
- TEHORA est présentement à la recherche d’un(e) analyste en soutien aux utilisateurs senior ayant une solide expérience en support technique et assistance aux…
- CMHCOttawa, ON
- $73,555.31–$91,944.14 a year
- Full-time
- Paid vacation
- Comprehensive group insurance plan to support your well-being from day one.
- Deliver Level 2 support for Windows 11 laptops and desktops, including advanced…
- CMHCOttawa, ON
- $73,555.31–$91,944.14 a year
- Full-time +1
- Company pension
- Type d'emploi : Permanent à plein temps.
- Emplacement du bureau : Ottawa (ON); Montréal (QC).
- À la SCHL, nous sommes responsables de nos résultats et nous…
- CMHCOttawa, ON
- $104,180.28–$130,225.36 a year
- Full-time
- Paid vacation
- Comprehensive group insurance plan to support your well-being from day one.
- Position Status: Permanent Full Time.
- Language Skill Levels (Read/Write/Speak): ZZZ.
- View all CMHC jobs - Ottawa jobs - Senior IT Specialist jobs in Ottawa, ON
- Salary Search: Senior Specialist, IT Vulnerability Management salaries in Ottawa, ON
- See popular questions & answers about CMHC
- CMHCOttawa, ON
- $86,816.59–$108,520.74 a year
- Paid vacation
- Comprehensive group insurance plan to support your well-being from day one.
- Produce accurate operational reports and dashboards to support management visibility…
- View all CMHC jobs - Ottawa jobs - IT Technician jobs in Ottawa, ON
- Salary Search: Specialist, IT Vulnerability & Management salaries in Ottawa, ON
- See popular questions & answers about CMHC
- CMHCOttawa, ON
- $86,816.59–$108,520.74 a year
- Paid vacation
- Comprehensive group insurance plan to support your well-being from day one.
- Detect and validate alerts/events, apply basic correlation, and raise or update…
- View all CMHC jobs - Ottawa jobs - Monitoring Specialist jobs in Ottawa, ON
- Salary Search: Specialist, IT Operations Monitoring & Service Insights salaries in Ottawa, ON
- See popular questions & answers about CMHC
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Job Post Details
Bilingual Service Desk Technician - job post
Ottawa, ON
$33–$37 an hour - Contract
Job details
Pay
- $33–$37 an hour
Job type
- Contract
Location
Ottawa, ON
Full job description
Our client, the Bank of Canada has a 3 year contract opportunity for a Bilingual Service Desk Analyst.
Perform hardware installation, including monitors, cabling, peripherals, etc.
- Perform analysis and documentation of business and technical requirements
- Provide second-level investigation and diagnosis for hardware and software issues
- Install, move, or set up, and provide ongoing support and troubleshooting assistance to all clients regarding computers (desktop, laptop and/or peripherals), printers, office telephones and wireless devices such as cellphones
- Provide deskside support for calls that cannot be resolved over the telephone or via remote management
- Install and configure software
- Resolve uncommon client issues (second-level issue resolution); analyze, resolve and document local/remote user technical issues and service requests in a timely manner and in compliance with information technology (IT) service procedures, including complex hardware and software problems associated with desktop, laptop PCs and peripherals
- Provide technical problem-solving guidance and advice to clients
- Provide input in the creation and ongoing maintenance of a knowledge base on technical issues Deliver high-quality customer service to clients within service levels
- Provide knowledge transfer and support to Bank employees
Required Qualifications & Skills:
- University degree or college diploma in a technology-related field
- A minimum of four (4) years of recent demonstrated IT experience
- A minimum of three (3) years of recent demonstrated experience in second-level IT service desk support within an operations environment, including both remote and deskside technical support
- Demonstrated experience analyzing, troubleshooting, resolving, and documenting technical issues and service requests related to desktop and laptop systems, peripherals, and end-user software, in support of incident and problem management processes Demonstrated advanced Microsoft knowledge and experience in desktop and Office
The following will also be considered:
- Demonstrated experience using IT Service Management (ITSM) tools (e.g., ServiceNow) for incident, request, and asset management
- Demonstrated experience with IT service procedures, service level management, and knowledge management practices
- Demonstrated knowledge of network fundamentals to support end-user connectivity issues
Pay: $33.00-$37.00 per hour
Work Location: In person
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