Tangerine Customer Service jobs in Vaughan, ON

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What you will be doing:
The Tangerine Advisor, Level 1 is responsible for delivering exceptional investment advice and servicing in the spirit of the Investments team mission to Coach, Educate and Enable Canadians to become better investors. The Tangerine Advisor, Level 1 will respond to Client inquiries via the inbound phone channel (Investments/Deposit) and E-services when needed. They will report directly to the Manager of Tangerine Investments.

Is this role right for you? In this role, you will:
Client Engagement Outbound/Inbound
Assess Clients’ financial situations and fit for mutual funds using probing questions and exceptional communication skills, both verbal and written.
Simplify and explain investment strategies using language and analogies that make investing concepts easier to understand.
Coach Clients to adopt sound investor behaviors and habits that will position them to have long-term success with their investments & deposits.
Educate Clients on the fundamentals of our products with the intention of raising their overall investor IQ.
Enable Clients to take control of their investments by providing them a tailored recommendation suited to their needs.
Empower Clients to use online self-serve tools to assist with planning and goal setting.
Recommend other Tangerine products that are well suited to the Clients identified needs.
Assist Clients with trade requests and account maintenance needs and execute with high accuracy.
Meet monthly productivity, sales and quality targets for both phone and E-services channels when needed.
Other duties as assigned.

Deliver appropriate Investment Advice
Review Know Your Client details, assess a client’s personal circumstances and make a recommendation based on client needs and objectives.
Understand products offered by Tangerine Investments, including the structure, features, risks and costs of the investments and the impact of those costs.
Create customized action plans for clients to build appropriate Investment Goals.
Provide additional research and context on Deposit, Mutual Fund and Exchange Traded Funds (ETF) products; educate and simplify the methodology used for clients.
Use superior judgement to develop and recommend Investment Strategies for clients to achieve desired goals such as fee minimization and specific life-based goals.
Understand and practice the boundaries and limitations of advice in the context of Tangerine Investment.

Risk Management and Compliance
Demonstrate an in-depth understanding of client suitability & KYP.
Adhere to all aspects of the Know Your Client standards, policies and procedures.
Protect the Bank’s assets by adhering to all policies and procedures, legal and ethical requirements and regulations, and established risk guidelines. Ensure all business is in conformity with Bank Policies and other guidelines.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Contribute to the effectiveness of the Tangerine Investment Team
Participate in ongoing professional development; keep up-to-date on financial services/market trends and new Bank initiatives in order to effectively perform in the role.
Contribute to the overall efficiency and effectiveness of both the Tangerine Investment and your own individual investment team.
Work toward meeting productivity goals and targets.
Identify areas and recommend solutions to the Management team to improve the overall customer service experience.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Bilingualism in French and English is required
Minimum High School Diploma
Minimum 2-3 years of work experience preferably in retail/sales or customer service
Successful completion of CSC or IFIC
Ability to multi-task and work in a dynamic and changing environment
Ability to demonstrate excellent sales and customer service skills
Ability to demonstrate excellent written and reading comprehension skills

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
We are creating something game changing and you get to make your mark on it.
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

• Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.