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    • Diagnose and resolve hardware, software, network, and operating system issues.
    • Ensure timely recording, tracking, escalation and resolution of end-user…
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    • Salary Search: IT Support Specialist salaries in London, ON
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    • Schedule: We provide coverage between 7:00 AM and 8:00 PM EST.
    • Candidates should have the flexibility to work shifts within this window.
    • You will triage inbound service desk tickets and work to resolve routine technical problems with software and/or hardware or escalate to the appropriate subject…
    • Monitors IT ticketing system for new tickets and provides initial responses and troubleshooting.
    • Assists in setting up and operating IT technologies for Council…
    • Document and track technical issues and resolutions using the ticketing system.
    • Manage phone system support, including adding, changing or deleting extensions.
    • Root cause analysis, managing technology issues and leading appropriate remedial actions.
    • Option for hybrid remote work schedule in a technologically advanced…
    • Provide leadership, coaching, mentorship, and performance management for the IT Support Services Team.
    • Collaborate with internal teams and supported area…
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    • Field incoming helpdesk requests from end users via ticketing system, phone or in person.
    • Experience with Virtual server technologies such as VMWare, Cloud…
    • Perform voice quality and call-flow analysis using SIP traces, packet captures and platform diagnostics.
    • Experience with Ansible automation preferred.
    • Respond promptly to security incidents through incident response protocols; perform forensic analysis using tools like Fiddler or Nmap for threat investigation.
    • Prepare and update basic reports from the Help Desk system (including KACE database reporting).
    • Manage daily IT service requests and incidents through the Help…
    • Document and manage support requests and resolutions in our ticketing system (FreshService).
    • Previous experience in system administration and/or support role in…
    • Build reports and dashboards that provide actionable business insights to Sales and Marketing leadership.
    • Execute Salesforce releases, sandbox deployments,…
    • Soutien aux applications et maintenance.
    • Assurer le soutien quotidien des applications financières (p. ex., Aderant) et des applications de gestion de la…
    • Maintain and respond to tickets through the IT support system.
    • Provide technical support related to CPIN (case management system).
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IT Support Specialist
Big Blue Bubble
·
3.7
London, ON N6A 5B6
•
Hybrid work
Full-time
Apply on company site

Job details

Pay information not provided
Paid time off
Full-time
Hybrid work in 600-100 Dundas St, London, ON N6A 5B6

Full job description

We are seeking an IT Support Specialist to join our team. In this role, you will be the first point of contact for end-users to provide them with technical support, resolving hardware, software, and network issues while ensuring a seamless experience across the organization

In this position, these are the things you will be responsible for:
  • Respond to incoming IT support tickets in a timely, professional manner.
  • Diagnose and resolve hardware, software, network, and operating system issues.
  • Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received, using the IT ticketing system (JIRA).
  • Provision, configure, and deploy desktop computers, laptops, mobile devices, and peripherals.
  • Manage user accounts, permissions, and security groups within Active Directory and Google suite.
  • Develop reference and training materials and provide new hires IT systems set up and training.
  • Perform general administrative/office maintenance duties for the IT department, as needed.
  • Escalate complex technical issues to the IT Manager.
  • Handle scheduled software upgrades and patches with the IT Manager.
  • Collaborate with other internal teams to ensure all aspects of on-going IT projects and support requests are met.
  • Stay abreast of current and future technological developments or trends.

To be an effective team member, you will have/be:
  • College diploma in computer science, IT, or an acceptable combination of education and related work experience.
  • Strong competence in the Microsoft Ecosystem and Google Suite.
  • Familiarity with VMWare Virtualization technology (ESXi / Vsphere).
  • Exposure to AWS (Amazon) based cloud technologies.
  • Basic Networking & Troubleshooting Skills.
  • Entry Level Linux/Unix knowledge.

You also have the following attributes:
  • Highly organized, detailed and multi-task oriented, with the ability to balance priorities.
  • Excellent problem-solving skills and the ability to explain technical concepts to non-technical staff.
  • Exceptional customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization.

We know the list above is extensive. You don’t need to meet every single point- we each bring our own unique strengths to the table. Let us know where your strengths lie, and get in touch with us today to explore this opportunity further!

Big Blue Bubble is committed to employment equity. We encourage applications from queer, transgender, Indigenous, BIPOC, d/Deaf, and disabled applicants. We are committed to inclusive, barrier-free recruitment processes and work environments. If you require accommodations at any point during the application or recruitment process, please submit them in confidence to careers@bigbluebubble.com.

What Makes Our Studio Exceptional:
  • Flexible hybrid work schedule providing a balance of in-office and remote workdays.
  • Inclusive studio culture that fosters strong collaboration and mutual support.
  • Smaller-scope projects that provide multifaceted opportunities to build skills and try new things.
  • Strong focus on work-life balance with minimal overtime.
  • In-office barista and full kitchen hosting daily popcorn, ice cream days, and food events.
  • Unique and frequent team-building and social events (Pi Day, Office Olympics, escape rooms, gaming tournaments, movie days, and more).
  • On-site entertainment including gaming consoles, an arcade machine, and testing devices.
  • Paid game fund to help you continuously expand your industry knowledge.
  • Comprehensive benefits package and annual bonuses.
  • Paid time off, sick days, wedding leave, and parental leave.
  • Dedication to community outreach through events such as Extra Life.
  • A variety of internship placements where students quickly see the impact of their work.
  • Part of the EG7 global gaming cooperative, comprised of several specialized video game entertainment companies.

Be Aware of Fraudulent Recruiting Activities:
Big Blue Bubble will never ask an applicant for sensitive information, such as a Social Insurance Number, date of birth, or bank account details during job applications. We will also never request payment during the hiring process or extend an employment offer without first conducting a phone, live video, or in-person interview.

This posting is for an existing vacancy.
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