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System Administrator jobs in London, ON

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Career Resources:

Desktop Technician
General Dynamics Land Systems
 (part of General Dynamics)
·
3.5
1991 Oxford Street East, London, ON N5V 2Z7
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Shift and schedule

Overtime
Weekends as needed
Evenings as needed
On call

Full job description

Description

The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy & Planning

  • Able to support a variety of devices at our primary office and remote sites


Acquisition & Deployment

  • Conduct research on end-user devices in support of standardization and procurement efforts.
  • Evaluate and recommend products for purchase.
  • Write technical specifications for purchase of end-user devices and related products.


Operations

  • Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
  • Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.
  • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
  • Where required, administer and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
  • Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
  • Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
  • If necessary, liaise with third-party support and equipment vendors.
  • On call support may be required


Position Requirements

Formal Education & Certification

  • College diploma or university degree in computer science field

Knowledge & Experience

  • Minimum 1-2 years of related IT experience
  • Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
  • Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience with Dell
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Strong written, oral and interpersonal communication skills.
  • Ability to present ideas in user-friendly language.
  • Self-motivated, detail oriented and team oriented
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Proven customer service skills

Preferred Qualifications

  • Working technical knowledge of current protocols, operating systems, and standards
  • Driver’s license in good standing.


Work Conditions

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • On-call availability
  • Overtime hours may be required to meet project deadlines.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
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