Support Staff jobs in Edmonton, AB

Join us in changing our patients’ lives for the better and our goal is to help change yours too!

Glenwood Radiology is a modern diagnostic imaging facility serving the greater Edmonton area, Spruce Grove and rural Alberta. We offer a wide range of diagnostic services including: X-Ray, Ultrasound, Mammography, Bone Densitometry, DEXA Body Composition Scans and Image-guided Pain Management and more. Since 2013, Glenwood Radiology has made its mark in providing quality diagnostic imaging services to the communities it serves.

Join The Imaging Experts

We are always looking for talented, energetic, friendly people who want to work in a fast growing and fast paced health care setting. If you are pursuing a career in diagnostic imaging, highly organized and would like working with people like us, we would love to hear from you!

Opportunities We Provide:

• Enjoy doing what you love & loving what you do
• A great position where you really can make a difference
• A positive, fun, team-first atmosphere while changing patients’ lives
• Engaging new challenges and endless learning possibilities
• Exceptional extended health benefits plus unique lifestyle perks
• Excellent career advancement opportunities with a successful, growing company
• On-site training to help ensure your success

Qualifications We Seek:

• Requirements include multi tasking, 60 wpm, strong anatomy knowledge, strong patient care, ability to handle a busy environment
• A mature, confident individual that enjoys taking control and leading the charge
• A passion for customer service and building patient relationships
• Relevant training or experience as a Medical Office Assistant
• A desire to learn new technologies plus savvy computer skills
• Excellent organization and time management skills
• Self-motivated to balance and organize a number of responsibilities in a fast-paced medical environment, while ensuring attention to detail, accuracy and efficiency

Core Responsibilities and Job Duties are described below. Job Duties may change as per the clinic needs and as required by the Managing Director and/or Clinic Manager.

• Maintaining a professional presence and providing excellent patient care.
• Patient check in and patient bookings
• Assisting patients, technicians, sonographers, radiologists, and other team members with varying tasks to ensure the smooth running of the clinic, such as complete patient registrations, appointment bookings/rebooking’s, cancellations, equipment cleaning/autoclaving, cleaning patient rooms and other necessary duties.
• Booking all Diagnostic Imaging, Breast Imaging, Bone Densitometry, and Ultrasound appointments, Pain Management, etc.
• Completing tasks for all modalities and services diligently and accurately, which include Bookings, Re-Bookings, Appointment Reminders, Follow Ups, Requisition Intake etc.
• Prioritizing and completing tasks according to urgency.
• Accurate data entry into EMR system of patient demographics in accordance with clinic processes.
• Answering all incoming calls and re-direct when necessary.
• Requesting previous examinations and/or reports.
• Notifying the appropriate department of patient arrival.
• Escorting patients to the appropriate examination area and providing changing instructions.
• Assisting with ultrasound inventory levels. Maintaining adequate office inventory.
• Maintaining the utmost in patient confidentiality.
• Assisting in the orientation and training of new staff.
• Conducting oneself in a professional and courteous manner.
• Maintaining cleanliness in the reception waiting room and the reception desk.
• Ensuring all required questions are asked to determine the examination to be booked.
• Responsible for understanding all clinical processes and utilizing resources (such as manuals) as required.
• Working collaboratively within a multidisciplinary team.

Job Types: Full-time, Permanent

Expected hours: 35 – 44 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Application question(s):

• We have four locations: West Edmonton, Spruce Grove, Southwest Edmonton and North Edmonton. Please indicate your preferred working location.
• What is your availability? Day shifts only or flexible to work day shifts, evening shifts and Saturdays?
• Please list 2-3 dates and time ranges that you could do an interview.
• Do you have a valid drivers license and able to independently travel to the work location?

Experience:

• Diagnostic Imaging: 1 year (preferred)
• Medical Office Assistance: 2 years (required)

Language:

• English (required)

Work Location: In person