Support Help Desk jobs in Edmonton, AB
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IT Support (Level 1)
Easily applyBIS Safety SoftwareSherwood Park, AB- $50,000–$60,000 a year
- Full-time
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Flexible schedule
- Experience working as a Level 1 IT support or in a similar role.
- Technical Support: Responding promptly to technical support inquiries from team members,…
IT Onsite Technician
Easily applyNewHemmersbach NordamerikaEdmonton, AB- $20–$24 an hour
- Full-time
- Dental care
- Life insurance
- Disability insurance
- 2+ years of experience in desktop support, IT support, or print/hardware environments.
- Provide technical support onsite to our clients at their location.
Network Systems Administrator - Senior
Easily applySpace Race CannabisWest Edmonton, AB- $59,000–$69,000 a year
- Full-time +1
- Monday to Friday
- Discounted or free food
- Casual dress
- On-site parking
- Wellness program
- 2 to 5 years of experience in IT support or systems administration.
- Provide technical support for hardware, software, and cloud services.
- Compugen IncEdmonton, AB T6X 0P7
- Fixed term contract
- Provide support for telephony and basic infrastructure systems as needed.
- Provide support for telephony and basic infrastructure systems as needed.
Golf Simulator Tech Support Specialist
Easily applyPar2ProEdmonton, AB T6E 5N2- $25–$30 an hour
- Full-time
- Vision care
- Dental care
- Life insurance
- Extended health care
- Casual dress
- Company events
- The Essentials: Proven experience with Windows PC troubleshooting, network basics, and providing customer-facing technical support.
- Wurth Canada LimitedEdmonton, AB T5J 2R7
- $70,000–$85,000 a year
- Full-time
- Monday to Friday
- Dental care
- Paid sick leave
- Employee assistance program
- On-site gym
- Paid vacation
- Provide technical support for machines and Internet connection.
- Identify, evaluate and select quality potential customers in collaboration with the line manager…
Technician L1
Easily applyOften replies in 3 daysMSP OPERATIONAL CORPEdmonton, AB T6B 1Z3- $45,000–$60,000 a year
- Full-time
- Monday to Friday
- Ability to help users install and configure smartphones (IOS, Android).
- You will be responsible for handling incidents and requests (Level 1 support tickets) to…
IT Networks Installer & Field Tech / Support Specialist
Easily applyNewWTTI / Walk-Through Tech Inc.Edmonton, AB- $22–$33 an hour
- Full-time +1
- Mileage reimbursement
- Paid time off
- Profit sharing
- Casual dress
- Flexible schedule
- On-site parking
- Utilize our RMM (Remote Monitoring and Management) System to help support and maintain a several hundred Windows workstations/servers.
Product Service Support Representative
Easily applyNewTigercat IndustriesEdmonton, AB- Full-time
- Vision care
- Employee assistance program
- Profit sharing
- RRSP match
- Company events
- Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
Systems Administrator
Easily applyRobert HalfEdmonton, AB T5J 3S4- $70,000–$90,000 a year
- Permanent
- This role is primarily on-site and involves a mix of technical support, infrastructure management, and advisory responsibilities.
IT Specialist L3
Easily applyOften replies in 3 daysMSP OPERATIONAL CORPEdmonton, AB T6B 1Z3- $70,000–$80,000 a year
- Full-time
- Monday to Friday +1
- Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
View similar jobs with this employerJunior Service Technician
Easily applyCanada Computers Inc.Edmonton, AB T5E 5R8- $18.00–$19.50 an hour
- Full-time +1
- Weekends as needed
- Handle after-sales support, including returns and exchanges.
- Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
View similar jobs with this employerJunior Service Technician
Easily applyCanada Computers Inc.Edmonton, AB T5E 5R8- $18.00–$19.50 an hour
- Full-time +1
- Weekends as needed
- Handle after-sales support, including returns and exchanges.
- Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
View similar jobs with this employerJunior Service Technician
Easily applyCanada Computers Inc.Edmonton, AB T6J 5M8- $18.00–$19.50 an hour
- Full-time +1
- Weekends as needed
- Handle after-sales support, including returns and exchanges.
- Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
View similar jobs with this employerService Technician
Easily applyCanada Computers Inc.Edmonton, AB T5E 5R8- From $18.50 an hour
- Full-time +1
- Weekends as needed
- Provide sales support and technical guidance.
- Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities to support…
View similar jobs with this employerService Technician
Easily applyCanada Computers Inc.Edmonton, AB T6J 5M8- From $18.50 an hour
- Full-time +1
- Weekends as needed
- Provide sales support and technical guidance.
- Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities to support…
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Job Post Details
IT Support (Level 1) - job post
4.24.2 out of 5 stars
Sherwood Park, AB
$50,000–$60,000 a year - Full-time
Job details
Pay
- $50,000–$60,000 a year
Job type
- Full-time
Location
Sherwood Park, AB
Benefits
Pulled from the full job description
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Flexible schedule
Full job description
BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance - and the team behind that mission matters just as much as the product. We are looking for an IT Support - Level 1 who is eager to play a key role in supporting the high-performing teams at BIS.
About this role
In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner.
This is an in-person role based out of our Sherwood Park, AB office.
What you bring to the table
- Detail-Oriented Approach: Excelling in managing multiple tasks with precision and organization.
- Troubleshooting Expertise: Demonstrating strong abilities to diagnose and resolve technical issues efficiently.
- Microsoft Environment Knowledge: Possessing significant expertise with Microsoft tools, including SharePoint and Office 365.
- Problem Identification and Communication: Skilled at identifying technical problems and generating effective solutions while communicating them clearly.
- Team Support and Education: Collaborating with the team to educate members and resolve their technical issues.
- Effective Issue Resolution: Finding practical ways to address technical issues both in-person and remotely.
- Independent and Collaborative Work: Capable of working independently while contributing effectively as part of a team.
Here's what you'll be doing
- System Configuration and Updates: Configuring, installing, and updating computer systems, network equipment, and peripheral devices.
- Technical Support: Responding promptly to technical support inquiries from team members, triaging inquiries as required.
- Technology Maintenance: Collaboratively managing and maintaining in-house technology, including internal servers and routers.
- Data Backup Management: Working collaboratively to manage data backup systems and minimize company data loss.
- Microsoft 365 and SharePoint Support: Assisting with the setup and management of SharePoint and Microsoft 365 for all team members.
- Cybersecurity and Compliance: Ensuring security measures are in place, actively participating in cybersecurity initiatives, and supporting SOC audits.
- Cross-Functional IT Alignment: Ensuring alignment and clear communication on business needs, initiatives, best practices, and processes between BIS and external IT specialists.
- Technical Documentation: Maintaining up-to-date documentation of technical support processes, solutions, and configurations.
- Asset Management: Managing the tracking of all company technical assets.
- Utilizing BIS's ticketing system to track progress of inquiries and document solutions.
Qualifications
- Experience working as a Level 1 IT support or in a similar role
- Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems
- Familiarity with ticketing systems like Zendesk or equivalent
- Post-secondary education in IT related field is an asset
Bonus points if you have:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.
Compensation and Benefits:
- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
Job Posting ID: #T202606-10CIT
About BIS:
BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!
A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.
How to apply:
We love hearing from our candidates - please include a cover letter or insights into any people leading and customer experience you have had in the past. Visit our Careers Page for more information.
We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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