Skip to main content
Post your resume and find your next job on Indeed!

Support Help Desk jobs in Edmonton, AB

Sort by: -
    • The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and…
    • Our client requires an Application Help Desk Analyst to provide front line support primarily to end users and internal clients who require assistance with their…
    • Work with vendor support on behalf of our clients to ensure their support issues are resolved.
    • Experience with Windows desktop and server support and networking…
    • Work with vendor support on behalf of our clients to ensure their support issues are resolved.
    • Experience with Windows desktop and server support and networking…
    • Maintain an understanding of applications to ensure maximum support effectiveness.
    • The Application Help Desk Analyst provides application support to…
    • Supports basic technical support cases.
    • Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
  • View similar jobs with this employer
    • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role.
    • Monday - Friday, 7:00 AM - 1:00 PM MST.
    • Experience with vendor coordination and project support.
    • Previous experience providing onsite or field IT support.
    • Paid vacation, holidays, and sick time.
    • Identify business data gaps and propose analytical solutions that support management reporting.
    • Ability to sit at a desk and work on a computer for extended…
Get email updates for the latest Support Help Desk jobs in Edmonton, AB

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Service Desk Technician - job post

Primoris Management LP (Canada)
3.8 out of 5 stars
Acheson, AB
Permanent

Job details

Job type

  • Permanent

Shift and schedule

  • Monday to Friday

Location

Acheson, AB

Full job description

COMPANY PROFILE

Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication, and pipeline integrity services.

SUMMARY

The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.

Location: Acheson, AB

Hours of Work: Monday - Friday

JOB DUTIES

  • Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
  • Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality
  • Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)
  • Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
  • Provide end user orientation and guidance for operation of new software and computer equipment
  • Organize and schedule routine maintenance/upgrades, working with end user timelines
  • Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
  • Respond to emergency situations afterhours on a rotational basis
  • Various other duties as requested by management

QUALIFICATIONS/SKILLS

  • Associate Degree or BScs/BAs in Computer Science, engineering or relevant field
  • 3-5 years’ of proven experience as IT Technician or similar role
  • Thorough knowledge of computer systems and IT components
  • Excellent interpersonal, verbal, and written communication skills
  • Excellent diagnostic and problem-solving skills
  • Good knowledge of internet security and data privacy principles
  • Active Directory and Entra administration, including object and NTFS security management
  • Skilled in the use of MS Windows (11) and Office/M365 (Word, Excel, Outlook, PowerPoint)
  • Strong understanding of networks and experience with LAN/WAN networks
  • Ability to travel to remote locations as required
  • Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements
  • Must be able to work under pressure, to multi-task, and meet deadlines
  • Exceptional organizational and time-management skills
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Let Employers Find YouUpload Your Resume