Student Support Services jobs in Surrey, BC

Kwantlen Polytechnic University (KPU) is Canada’s only polytechnic university, proudly serving the South Fraser region for more than 40 years. With campuses in Surrey, Richmond, Langley, and Cloverdale, KPU is deeply connected to the communities it serves and to the diverse cultures, backgrounds, and lived experiences of its students. Through academic excellence, applied learning, innovation, and strong industry and community partnerships, KPU prepares students for meaningful futures.

As an open-access university, KPU is powered by the people who live and work here. We believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity, inclusion, reconciliation, and respectful relationships. As one of BC’s Top Employers, KPU is dedicated to fostering a supportive, inclusive, and engaged workplace where employees feel valued, connected to purpose, and empowered to make an impact.

We invite you to explore your next career opportunity at KPU and discover how your work can contribute to a university where thought truly meets action.

We are currently seeking an Admissions Coordinator to join our Office of the Registrar team.

Job Overview

To plan, organize and evaluate student services in the Office of the Registrar, and to coordinate student admission and transfer credit procedures that directly influence the impact of student services regarding admission, registration and retention of students across all Kwantlen campuses.

Education and Experience

• A minimum of five (5) years’ experience in progressively responsible administrative support positions preferably in an Office of the Registrar at a post-secondary institution, including at least three (3) years’ experience in a supervisory position.
• A minimum of two (2) years of post-secondary education or an equivalent combination of education and experience. Bachelor’s degree is preferred.

Knowledge, Skills & Abilities

• Formal training and/or extensive acquired knowledge in computing, including high level proficiency using BANNER Student, or a similar student records-based system and Microsoft Office.
• Demonstrated exceptional customer service skills, including dealing effectively with a diverse range of people and situations. Experience monitoring a telephone/call system.
• Experience overseeing admissions processes, including demonstrated knowledge of transfer credit, for domestic and international applicants.
• Familiarity with international admissions, foreign credential evaluation, and various education systems as well as immigration policies.
• Experience in planning and presenting training activities.
• Experience in developing and administering employee performance standards, and conducting performance appraisals.
• Excellent communication skills, both written and verbal, including experience in public speaking.
• Demonstrated analytical skills, including problem-solving and needs analysis.
• Excellent organizational skills, including the ability to multi-task, set priorities and meet strict deadlines.
• Ability to work independently, exercise good judgment and demonstrate initiative.
• Ability to develop flexible approaches toward work procedures and to improvise satisfactory alternatives as required.
• Ability to establish and maintain effective working relationships with University administration, faculty, staff and students.
• Aptitude for exacting and precise work.
• Knowledge of University programs and courses and demonstrated ability to keep up to date with credit, non-credit and continuing education University offerings, University and program admissions, transfer credit and registration policies, tuition fees, timetable changes, class cancellations etc.
• Full command of the English language, both written and oral. Second language an asset.

As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Salary Information

Salary and wage increments are in accordance with the Collective Agreement.

Total Rewards

As a part of our total rewards offerings, KPU also offers extended health and dental benefits, healthcare spending account, generous vacation package, defined pension plan, parenthood top-up, sick leave, long-term disability, life insurance, professional development days, tuition waiver, inhouse training & development, inter-campus transportation, and more!

Note: Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time.

Visit https://www.kpu.ca/hr for more information on KPU’s workplace, culture and total rewards.

Note to Applicants

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at talentacquisition@kpu.ca.

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.