Strata Management jobs in Lower Mainland, BC

The Tarcott Group is a leading residential and commercial construction and maintenance company providing year round services to stratas and commercial buildings. Our team is committed to delivering reliable, high-quality work and maintaining strong, long-term relationships with our clients.

We are seeking a highly organized, customer-focused Client Care & Scheduling Coordinator to be the primary point of contact between our clients, field crews, and internal team. This role is critical to ensuring a smooth customer experience from initial inquiry through job completion.

The ideal candidate thrives in a fast-paced construction environment, enjoys problem-solving, and understands the importance of clear communication, accurate scheduling, and follow-through.

Client Care & Communication

• Act as the first point of contact for incoming calls, emails, and service requests
• Provide professional, timely, and friendly communication to clients, property managers, and stakeholders
• Set clear expectations with clients regarding timelines, scheduling, and next steps
• Handle client questions, changes, and concerns with empathy and confidence
• Maintain strong relationships with repeat clients and property managers

Scheduling & Coordination

• Schedule crews efficiently based on job scope, urgency, and availability
• Coordinate job start dates, site access, and work windows with clients
• Adjust schedules as needed due to weather, site conditions, or priority changes
• Ensure crews receive accurate job details, locations, and timelines
• Confirm appointments and proactively communicate any schedule changes

Administrative & Operational Support

• Create and manage work orders and job information in internal systems
• Ensure job scopes are complete and accurate before crews are dispatched
• Track job status and follow up to confirm completion
• Support project managers and operations with scheduling updates and reporting
• Maintain organized records and documentation

What We’re Looking For

• Strong customer service skills with a calm, professional approach
• Excellent organizational and time-management abilities
• Clear and confident verbal and written communication
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with construction schedules, trades, and changing timelines
• Strong attention to detail and follow-through
• Proficiency with email, scheduling software, and basic office tools

Preferred Experience

• Previous experience in customer service, scheduling, or coordination
• Experience in construction, property management, or service-based industries is an asset
• Familiarity with work orders, dispatching, or field coordination is a plus

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Application question(s):

• Do you have a reliable mode of transportation?

Experience:

• Scheduling : 3 years (required)

Work Location: In person