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    • Vous concentrer sur le rendement élevé, l’atteinte de résultats et l’approche axée sur le client.
    • Superviser et exécuter tous les aspects de la production et…
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    • Offrir un service à la clientèle exceptionnel et améliorer l’engagement et la satisfaction de la clientèle.
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    • Deliver exceptional customer service and enhance customer engagement and satisfaction.
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    • Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
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    • Primarily a sales position, you help our consumers and business customers achieve their working & learning goals by sharing their knowledge, experiences, and…
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Job Post Details

Staples logo
Retail Print & Services Supervisor
Staples
 (part of Staples)
·
3.4
245 Strasburg Rd, Kitchener, ON
$19.25–$22.05 an hour
Full-time
Apply on company site

Job details

$19.25–$22.05 an hour
Dental care, RRSP
Full-time
245 Strasburg Rd, Kitchener, ON

Full job description

Some of what you will do


As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.
You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

  • Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas of the store.
  • Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
  • Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
  • Operational Excellence: Manage operational excellence and store brand standards in print.
  • Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Some of what you will need

  • 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
  • 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
  • Technical acumen to operate computer and printing equipment.
    • Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Performance bonuses
  • Learning & Development programs
  • And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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