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    • Provide technical support to customers via phone, email, or chat.
    • The primary focus of this position is to manage and resolve customer technical support issues.
    • Strong verbal and written communication skills, with the ability to explain technical information to users with varying levels of technical expertise.
    • Experience in customer support, software support, technical training, monitoring systems, controls, integration, or field technology support.
    • An amazing team of coworkers and support staff.
    • Resolve technical issues associated with customer's internet connection, cable TV and digital phone.
    • Serve as the primary point of contact for local and regional IT technical support, providing bilingual (English & Spanish) assistance as needed.
    • Changer le monde, un appareil intelligent à la fois, c’est l’esprit qui nous habite.
    • Tu travailleras dans un environnement de travail motivant et innovant ;
    • Bilingual (French & English) to support North American teams and clients.
    • The Customer Service Specialist acts as a primary point of contact for dealers across…
    • Provide support with quality and warranty tasks (e.g., RMAs).
    • Expérience avec des systèmes de billetterie / support client (Freshdesk ou équivalent).
    • En tant que représentant(e) au service à la clientèle, vous serez appelé à répondre aux appels entrants.
    • Le représentant au service à la clientèle est aussi…
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    • Être déjà un résident Canadien ou posséder un permis de travail ouvert.
    • Équipe Microfix, située à Terrebonne, offre des services de gestion d’infrastructure…
  • View similar jobs with this employer
    • Être déjà un résident Canadien ou posséder un permis de travail ouvert.
    • Équipe Microfix, située à Terrebonne, offre des services de gestion d’infrastructure…
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    • The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning…
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    • The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning…
    • Provide technical support to other Maximus technology specialists.
    • Work with customers and end users to provide technical support and assistance with any…
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    • Spécialiste du support client bilingue.
    • The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for…
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Job Post Details

Bilingual Technical Support Representative - job post

Seljax
314 McLeod Avenue, Spruce Grove, AB
$50,000–$70,000 a year - Full-time

Job details

Pay

  • $50,000–$70,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

314 McLeod Avenue, Spruce Grove, AB

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • On-site parking

Full job description

Bilingual Technical Support Specialist

Seljax requires a Bilingual Technical Support Specialist to join our dynamic and growing company. The primary focus of this position is to manage and resolve customer technical support issues. The Bilingual Technical Support Specialist are accountable for enforcing the highest quality operational standards for customer satisfaction and service quality, and bring expertise in developing customer service policies and procedures to ensure consistent customer service and satisfaction. Included in the position is the opportunity to assist in the maintenance of the internal IT department.

Duties and Responsibility Must have a positive attitude and be a team player. Must be self motivated, organized and a natural problem solver. Must have excellent project management skills.

- Provide technical support to customers via phone, email, or chat
- Troubleshoot software and hardware issues and provide solutions
- Assist customers with network connectivity problems, including VPN setup
- Diagnose and resolve operating system errors and conflicts
- Install, configure, and maintain computer hardware components
- Collaborate with other team members to escalate complex issues when necessary
- Document customer interactions and resolutions in our ticketing system
- Stay up-to-date with the latest technology trends and advancements

Skills and Knowledge 3 years customer service experience in a technical support/troubleshooting environment. Strong computer skills. Exceptional communication, organizational, problem solving and time management skills. Ability to handle a high workload in a fast-paced and challenging environment. A Strong sense of process improvement and a high level of customer focus.

Remuneration To commensurate with experience.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • On-site parking
  • Vision care

Schedule:

  • Monday to Friday

Experience:

  • IT support: 1 year (preferred)

Licence/Certification:

  • CompTIA A+ (preferred)

Work Location: In person

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