Shelter jobs in Nova Scotia

Job Title: CARE Director

Scope of Position:

The Crisis Assistance and Response Team (CARE Team), is a community-based, trauma-informed alternative response team for residents experiencing distress related to substance use, mental health and well-being as well as conducting wellness checks. The director leads our mobile response teams in helping to broaden the spectrum of supports for non-emergency crisis and is delivered in partnership with 211 Nova Scotia and Halifax Regional Municipality.

Organizational Relationships & Supervision:

Location of Position: 27 Farrell Street, Dartmouth

Reports to: Chief Operations Officer (COO)

Authority: Charge and oversight of CARE

Supervises: CARE Manager

Non-Negotiable Requirements:

• Nova Scotia Driver’s License, clean driving abstract and 5 years accident free
• First Aid and Non Violent Crisis Intervention training required
• Must abide by SHRM policies and procedures as well as the CARE agreement
• Criminal record check and vulnerable sector check required

Qualifications:

• A strong understanding of trauma-informed care and crisis response
• Bachelor's degree or equivalent in a related field
• Minimum 5 years of managerial experience
• Knowledge of root causes of poverty, homelessnes, mental health and addictions
• Proven ability to build and lead teams
• Demonstrated ability to establish and maintain healthy professional boundaries
• Excellent communication and interpersonal skills
• Highly organized with logistical coordination skills
• Knowledge of emergency response structure
• Demonstrated ability to accurately collect, organize, and report data and performance metrics, with proficiency in Microsoft Office and tracking software.

Objectives: To oversee a crisis response team that supports vulnerable community members by providing crisis diversion as well as facilitating connections to community resources to ensure that basic needs of food, clothing, and shelter are met.

Specific Duties:

• Oversee the CARE team, under the direction of the CEO and COO
• Coordinate with 211 NS, 911 and other referral partners
• Main liason with HRM in regards to day to day operations of the CARE team
• Ensure that the necessary systems are in place for smooth operation of the CARE team and that those systems are being followed
• Ensure data collection and reporting are done accurately and in a timely manner in order ​​to support accountability, program evaluation, and funding requirements
• Responsible for media interviews when “technical” expertise is required (in partnership with HRM)
• Responsible for risk management for the team and for those we serve
• Participate in candidate interviews by asking behavioral or situational questions, assessing responses, and providing structured feedback to support hiring decisions
• Stay informed on evolving cultural and societal language norms to ensure communication remains respectful, inclusive, and aligned with current best practices (e.g., using terms such as “unhoused” instead of “homeless”)
• Assist with additional tasks in relation to CARE as required by COO

Pay: $79,000.00-$83,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person