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Shelter Worker jobs in Ottawa, ON

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    • Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.
    • Open and update files as required.
    • View all Catholic Centre for Immigrants jobs - Ottawa jobs - Intake Worker jobs in Ottawa, ON
    • Salary Search: Intake Support Worker salaries in Ottawa, ON
    • See popular questions & answers about Catholic Centre for Immigrants
    • To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and…
    • Les documents comprennent, sans s’y limiter, le SISA, les demandes d’inscription au registre des logements sociaux, les demandes d’aide sociale, l’obtention…
    • Assess requests for emergency shelter and transitional housing support services according to Youth Services Bureau policies and procedures.
    • Contract to March 31, 2027 with the possibility of extension.
    • The Community Street Outreach Worker will engage with individuals on the streets and in…
    • HOURS: 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks).
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    • This role helps create a safe, structured, and fun environment where kids can thrive, using a trauma-informed approach.
    • Current First Aid & CPR certification.
    • Participating as a member of the team and under the direction of the Program Manager, the Transitional Housing Support Worker is responsible for assisting women…
    • The Personal Support Worker (PSW) provides essential personal care and assistance to clients in their homes or community settings, supporting them with…
    • Using psychosocial rehabilitation interventions, the worker will support the client in achieving their recovery goals.
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Intake Support Worker
Catholic Centre for Immigrants
·
4.8
Ottawa, ON
$30.69–$34.55 an hour
Full-time
Apply now

Job details

$30.69–$34.55 an hour
Housing allowance
Full-time
Ottawa, ON

Full job description

ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centred approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

This position reports to: Director of Operations
Employment status: Full time- Contract – February 25, 2027
Hourly rate: $30.69 - $34.55
Deadline date to apply: 5PM EST October 29, 2026

Open to: Internal/External candidates

Location: 219 Argyle Ave

MAIN DUTIES & RESPONSIBILITIES

Under the direction of the Director of Operations, the Intake Support Worker will:

  • Perform office and administrative duties to support clients.
  • Collect initial client information and open client files.
  • Assess client needs during the intake process.
  • Perform data entry and database maintenance.
  • Maintain accurate service, client records.
  • Organize and maintain an extensive filing system to provide the best service for clients.
  • Support the involvement of volunteers in the department.
  • Perform general office duties including answer all incoming phone calls, filing, reception,

meeting arrangements and maintenance of database.

  • Develop and implement strategies to ensure accurate and timely flow of information from

counsellors to Manager.

  • Maintain accurate service records and program documentation.
  • Open and update files as required.
  • Perform other related duties as assigned.

QUALIFICATIONS

(Education, Knowledge, Experience, Skills)

  • The Receptionist understands and supports CCI’s mission and has knowledge of the newcomer

market in Ottawa. This position requires strong communications and interpersonal skills,

excellent organizational abilities and exceptional cultural competency.

  • Post-secondary education in a related field, or an equivalent combination of education and

experience.

  • Excellent interpersonal skills, and a high degree of cross-cultural competence.
  • Skilled at de-escalation, negotiation, and conflict resolution.
  • High degree of accuracy in data entry. Demonstrates understanding of the newcomer

experience.

  • Familiarity with relevant community programs and resources.
  • Excellent organizational skills and the ability to set priorities and meet deadlines.
  • Ability to deal with confidential material and matters.
  • Ability to perform duties independently and with minimal supervision.
  • Ability to work in a multidisciplinary, culturally diverse workplace.
  • Proficiency with Microsoft Office Suite.
  • Fluency in English is required. Fluency in other languages is an asset.

Please submit resume no later than Deadline date to apply: 5PM EST October 29, 2026. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

All internal applicants must inform their supervisor of their intention to apply for the position.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer. Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.

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