Skip to main content
Post your resume and find your next job on Indeed!

Sharepoint Support jobs

Sort by: -
    • Because we adhere to a “follow-the-sun” model (9:00 AM–9:00 PM ET), you’ll be part of a team that ensures customers always have support when they need it.
    • Provide support and cross-coverage to other members of the RFP Administration team.
    • We pride ourselves on being a highly technical sales organization providing…
    • Provide cross-coverage and support to other executive and senior administrative assistants.
    • Coordinate and support day-to-day operations, projects, and…
    • Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition.
    • Distribute promotional materials and support engagement initiatives.
    • 2–4 years of administrative or operations support experience.
  • View similar jobs with this employer
    • Experience collaborating with SMEs and providing consultative learning design support.
    • Collaborate with LMS administrators to ensure system functionality…
    • Experience with remote support tools.
    • We drive technology and performance by providing powerful toolsets, business support and professional services.
    • Comfortable balancing project work with support responsibilities.
    • IT support: 8 years (required).
    • Provide escalation support and assist help desk when needed.
  • View similar jobs with this employer
    • Experience collaborating with SMEs and providing consultative learning design support.
    • Collaborate with LMS administrators to ensure system functionality…
    • Train new staff on CORE SOPs, department specific SOPs and support Supervisors to ensure staff are trained adequately and set up for success.
    • We are seeking a detail-oriented and collaborative Finance Analyst to support our Operations team.
    • Applicants with disabilities can request accessible formats,…
    • Distribute promotional materials and support engagement initiatives.
    • 2–4 years of administrative or operations support experience.
    • Continuous mentorship, support for life-long learning.
    • We offer a comprehensive suite of benefits designed to support your health, financial well-being, and…
  • View similar jobs with this employer
    • The Senior Therapist (ST) implements and supports the delivery of intervention programs to clients with developmental disabilities, including Autism Spectrum…
    • Provide coaching and support to stakeholders in benefits‑management practices;
    • Coordinate and support the production of reports for the Executive Committee and…
Get e-mail updates for the latest Sharepoint Support jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Customer Support Specialist (Remote - Full Time) - job post

Jam+
Canada•Remote
$40,000–$50,000 a year - Full-time

Job details

Pay

  • $40,000–$50,000 a year

Job type

  • Full-time

Shift and schedule

  • 8 hour shift
  • Weekends as needed
  • Monday to Friday

Full job description

About JAM+

At JAM+, customer experience is at the heart of our growth strategy. We are established leaders in the industry with trusted sites including Envelopes.com, Folders.com, and JAMpaper.com.

We’re building a next-generation DTC business that puts the customer journey at the center: leveraging personalization, surprise-and-delight experiences, and AI-powered tools to deliver service that feels both seamless and memorable.

Position Overview

As a Tier 1 Customer Experience Associate at JAM+, you’ll be on the front lines of our customer journey, supporting customers across email, phone, and chat. This role is for someone who thrives in a fast-paced, high-growth ecommerce environment, balancing high-volume inquiries with high-touch service.

You will do more than answer questions. You will play a part in shaping how customers experience JAM+ by embracing new tools, learning from data, and contributing to a team that values speed, creativity, and continuous improvement.

Scheduling & Availability

We’re hiring both Full-Time and Part-Time Associates, and we know flexibility matters:

  • Full-Time: You’ll be available Monday–Friday, working an 8-hour shift during our coverage window of 9:00 AM–9:00 PM ET.
  • Because we adhere to a “follow-the-sun” model (9:00 AM–9:00 PM ET), you’ll be part of a team that ensures customers always have support when they need it.
  • Occasional weekend or holiday hours may be required during peak seasons to help us take care of customers when demand is highest.
Key Responsibilities

Customer Interaction: Create meaningful connections across email, phone, and chat: listening closely, responding with empathy, and leaving customers feeling supported and appreciated.

Performance & Productivity: Meet or exceed KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT), while remembering that every interaction is more than just a metric.

Issue Resolution: Help customers navigate orders, product questions, and account needs with patience and care, owning the outcome and ensuring even escalated cases feel thoughtfully resolved.

Multi-Channel Support: Juggle conversations across multiple channels, keeping responses quick, clear, and consistent no matter where a customer reaches out.

Customer Experience Best Practices: Blend efficiency with care, keeping JAM+’s customer-first mindset at the core of every interaction.

Cross-Functional Collaboration: Share customer feedback and identify recurring issues to supervisors, ensuring insights reach the right teams to drive improvement at every step of the customer journey.

Documentation: Maintain accurate records of customer interactions, feedback, and resolutions, turning day-to-day interactions into insights that shape continuous improvement.

Team Contribution: Collaborate with peers as an active, positive presence in our remote-first culture, communicating clearly and kindly in both real-time (calls, standups) and async (Microsoft Teams, SharePoint, email) settings.


Requirements

Qualifications
  • Experience supporting customers via email, phone, or chat
  • A bright and positive attitude! Empathy, problem-solving skills are a must.
  • Endlessly curious and always looking to challenge the status quo for the benefit of the customer
  • Strong communication skills: friendly, clear, warm, and professional
  • Familiarity with tools like Kustomer, Magento/Adobe Commerce, or NetSuite is a plus
    • Collaborative mindset, especially in a remote-first team

At this time, we are only accepting applications from candidates located in — and legally authorized to work in —Canada. Please refrain from contacting us with recruitment or BPO inquiries. Thank you for your understanding!


Benefits

Why Join JAM+
  • Be part of a company that’s transforming a traditional category into a digitally led, AI-enabled growth story.
  • Work in a culture that values scrappiness, creativity, and experimentation, while also celebrating positivity and human connection.
  • Join a team where customer experience is not just a cost center: it’s about driving growth through interactions that leave people feeling cared for, supported, and genuinely delighted.

Build your career in a role that combines operational excellence with forward-looking tools and strategies, all while helping to create experiences that brighten a customer’s day.

Let Employers Find YouUpload Your Resume