Servicing Analyst jobs in Thornhill, ON

Location:

Toronto, Ontario, Canada

Job ID:

R1011692

Date Posted:

2026-07-07

Company Name:

Hitachi Rail Canada Inc.

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the preparation and delivery of complex Long-Term Support contracts across multiple countries. From the bid phase through to long-term operation, is responsible for formalizing scopes, estimating life cycle costs (LCC), and ensuring maximum system availability. Ensures that system remains sustainable and cost-effective through proactive management and the execution of high-level in-service support contracts.

Key Accountabilities:

• Participating and supporting System Life Cycle Management:

  • Determines within a system or in a list of products the series (Part numbers) which require monitoring according to economic or technical criteria as well as the strategy of use of the final customer.

  • Identifies critical components (electronic components, hardware, and software COTS) on CBTC systems to be monitored and issues the necessary bulletins to proactively reduce risks.

  • Ensures that all critical items are codified in the Information System.

  • Reports and announces obsolescence issues and offers solutions.

  • Performs status analyses, sustainability assessments, or other studies to identify potential problems and their impact during the life cycle of solutions.

• Act as the Work Package Manager:

  • Leads the preparation of Work Packages as part of the overall bid package for variant complexity projects.

  • Collaborates with cross-functional teams to consolidate inputs and define cost-effective, risk-adjusted warranty support strategies tailored to customer expectations.

  • Engages with engineering, RAMS, sourcing, and industrial teams to capture warranty scope, failure risk modeling, repair strategies, and spare provisioning across the system lifecycle.

  • Ensures alignment with contractual obligations and operational assumptions by building robust, traceable cost models for warranty duration.

  • Contributes to the overall bid governance process by presenting and defending Work Package 6 estimates in bid reviews and gate approvals.

  • Continuously refines the estimation methodology to reflect lessons learned, actual return rates, and evolving cost drivers, ensuring warranty proposals remain competitive, compliant, and commercially sound.

• Perform risk mitigation strategies:

  • Prepares and updates forecasted sustainability analyses for monitored items.

  • Publishes notifications of obsolescence to relevant stakeholders.

  • Identifies the impact of obsolescence on equipment at different physical levels (modules, cards) or functional chains of systems.

  • Activates engineering services when redesign phases are required.

• Standardization of Bid Preparation Across Business Lines:

  • Collaborates with multiple Business Lines (BLs) to harmonize and standardize the bid proposal preparation process across regions and projects.

  • Drives the unification of key deliverables—including the SDVa template, Cost Breakdown (CBB), and the services portfolio—to ensure consistency, quality, and efficiency in bid submissions.

• Support Bid Projects Through Preparing System Life Cycle Estimates:

  • Converts client specifications into actionable service lifecycle designs in coordination with the solution architecture.

  • Leads the planning and cost estimation for support proposals to ensure competitive and compliant warranty solutions.

  • Manages LCC modeling and life cycle estimation, ensuring all metrics align with customer expectations and organizational goals.

Key Requirements:

• University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.

• Minimum of 5 years’ experience in working with cross-functional teams without direct reporting.

• Minimum of 5 years’ experience in supporting project bids within a product-centric technology company.

• Minimum of 5 years’ experience in customer interface and marketing/sales experience.

• Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.

• Strong knowledge of standard computer applications, including intermediate skills in Microsoft Excel and Word.

• Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.

• Possesses the ability to transform complex technical data into clear, persuasive, and professional documentation in English.

• Strong problem-solving, organizational, and interpersonal skills.

• An ability to understand contracted requirements.

• High-level interpersonal, organizational, and communication skills with significant attention to detail.

Preferred Qualifications:

• P.Eng (Professional Engineer designation).

• Comprehensive knowledge/experience with Hitachi Rail products.

Base Salary Range : $80,000 - $105,000

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Plan with a company match
• Company paid holidays - 3 weeks of vacation
• Company provided Life and accident Insurance, LTD
Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people .

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Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail