Service Manager jobs in Vancouver, BC
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Service Delivery Manager
Easily applyOften replies in 1 dayPaladin Airport Security ServicesRichmond, BC- $70,000 a year
- Full-time
- Afternoon shift
- Strong communication, leadership, client service, and persuasive skills.
- Minimum of three (3) years of work-related experience in a protective service…
- MindfieldVancouver, BC
- Full-time
- Dental care
- Profit sharing
- Paid vacation
- RRSP
- Strong customer service focus with a community-first attitude.
- A competitive and comprehensive compensation package, designed to support life in Northern Canada…
- Bumper to BumperNorth Vancouver, BC V7P 1A2
- $65,000 a year
- Full-time
- Employee assistance program
- Maintain service level requirements to customers, handle customer complaints effectively and call on customers as required.
- A valid driver’s license.
- Spotless LaserSurrey, BC V3T 1H9
- $65,000–$80,000 a year
- Full-time
- 40 hours per week
- Paid time off
- Extended health care
- On-site parking
- You are constantly looking at traffic flow, visual standards, and staff engagement.
- From the initial phone call to the post-treatment follow-up, you will ensure…
Store Manager
Easily applyNewJYSK CanadaRichmond, BC V6V 1Z6- $55,000–$65,000 a year
- Full-time
- Weekends as needed +1
- Vision care
- Dental care
- Employee assistance program
- 2 years experience in retail management and customer service.
- A great benefit package for full-time colleagues (including medical, vision and dental).
- Cactus Club Cafe Coquitlam SchoolhouseCoquitlam, BC V3K 4X8
- $50,000–$80,000 a year
- Full-time
- Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge.
Store Manager - Vancouver
Easily applyblubohoWest Vancouver, BC V7T 2Z3- From $60,000 a year
- Full-time
- Weekends as needed +2
- Role Type*: Full-time permanent.
- The Store Manager’s key objective is to develop tomorrow’s leaders, create a lasting and positive impression within their…
Technical Marine Service Manager
Easily applyPivot HR ServicesNorth Vancouver, BC V7P 2V5- $100,589–$124,238 a year
- Full-time
- Experience: 5+ years of experience in yachting marine service operations, technical coordination, or field service environments within the marine industry, with…
- Cactus Club Cafe Park RoyalWest Vancouver, BC V7T 2Z3
- $50,000–$80,000 a year
- Full-time
- Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge.
- Cactus Club Cafe YaletownVancouver, BC V6B 1R2
- $50,000–$80,000 a year
- Full-time
- Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge.
- Cactus Club Cafe Bentall5Vancouver, BC
- $50,000–$80,000 a year
- Full-time
- Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge.
- Cactus Club Cafe Scott RoadDelta, BC V4C 6P6
- $50,000–$80,000 a year
- Full-time
- Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge.
- Cactus Club Cafe Ash & BroadwayVancouver, BC V5Z 1E6
- $50,000–$80,000 a year
- Full-time
- Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge.
Restaurant Manager
Easily applyOften replies in 3 daysThe Sylvia HotelVancouver, BC- $60,000–$70,000 a year
- Full-time +1
- Day shift +3
- Vision care
- Dental care
- Extended health care
- Demonstrate a passion for guest service and creating exceptional guest experiences.
- Excellent customer service and communication skills, both verbal and written…
Restaurant Manager
Easily applyOften replies in 3 daysThe Sylvia HotelVancouver, BC- $60,000–$70,000 a year
- Full-time +1
- Day shift +3
- Vision care
- Dental care
- Extended health care
- Demonstrate a passion for guest service and creating exceptional guest experiences.
- Excellent customer service and communication skills, both verbal and written…
- Cactus Club Cafe Richmond CentreRichmond, BC
- $50,000–$80,000 a year
- Full-time
- Weekends as needed +1
- Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge.
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Job Post Details
Service Delivery Manager - job post
2.32.3 out of 5 stars
Richmond, BC
$70,000 a year - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.
Job details
Pay
- $70,000 a year
Job type
- Full-time
Shift and schedule
- Afternoon shift
Location
Richmond, BC
Full job description
Service Delivery Manager
We are currently hiring 12-month term Service Delivery Managers based out of Vancouver International Airport.
Summary
The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.
Responsibilities
- Own screening checkpoint operations and drive compliance across the board
- Build and maintain strong relationships with aviation security stakeholders
- Hit daily KPIs while ensuring full adherence to Standard Operating Procedures (SOPs)
- Lead, coach, and mentor Screening Officers, fostering an engaged and motivated team
- Conduct performance reviews and champion employee recognition
- Apply progressive discipline when needed, fairly and consistently
- Document and compile detailed security incident reports, capturing key details, timelines, and actions taken
- Support Screening Officers with escalated operational matters, including complaints and security incidents
- Conduct workplace investigations alongside People & Culture and senior leadership
- Handle day-to-day administrative tasks that keep operations running smoothly
- Other duties as assigned
Qualifications
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
- Additional duties as required
Salary: $70,000
Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred. This role is fully based at Vancouver International Airport (YVR). #PASS2B
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!
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