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Service Delivery jobs in Saint John, NB

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    • Link individual youth to appropriate local services.
    • Maintain comprehensive knowledge of community services and resources and provide.
    • Liaise with customers and internal stakeholders to ensure timely communication and service delivery.
    • Experience coordinating service operations or supporting…
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    • Previous delivery experience would be an asset.
    • Be available for deliveries or have a substitute to deliver 7 days per week.
    • Own a reliable SUV or minivan.
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    • Collaborate with team members to ensure timely delivery of orders and maintain high customer service standards.
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    • Prepare skids for loading onto trucks for delivery.
    • Customer service focus with an ability to multi-task.
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    • Course delivery may be face-to-face, remote, or blended.
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Career Resources:

Case Manager
Teen Resource Centre
28 Richmond Street, Saint John, NB E2L 3B2
$24–$26 an hour
Full-time
Apply now

Job details

$24–$26 an hour
Paid time off, Vision care, Dental care, Casual dress, Extended health care
Full-time
28 Richmond Street, Saint John, NB E2L 3B2

Full job description

POSITION TITLE: TRC Case Manager

ACCOUNTABILITY: Reports to TRC Executive Director

HOURS: 37.5 hours per week

POSITION SUMMARY:
This position will assist coordinating community-based services for youth without secure housing. Responsibilities include assisting with securing or maintaining housing for clients, promoting and assisting with school attachment during clients housing crisis, maintaining a good relationship with other community agencies and referral sources, remaining informed and involved in community and government housing networks/supports (BNL, CCH, etc.), providing brief family mediation as appropriate to secure clients housing, facilitating access to community services, crisis counselling, advocacy, case
management and inter-agency coordination.

DUTIES & REPONSIBILITIES:
1. Create and maintain a good relationship with other community agencies and referral
sources, remain informed and involved in community and government housing networks
and supports (BNL, CCH, etc.).
2. Coordinate and facilitate access to housing to allow a client to live in their preferred community.
3. Coordinate the development of community-based housing plans to address client’s needs and encourage the involvement of other community resources/agencies.
4. Link with school officials to ensure clients remain school attached and/or permit for re-
entry.
5. Link individual youth to appropriate local services.
6. Develop client support networks to decrease and/or eliminate client isolation in the
community.
7. Provide case management support and follow-up for community-based housing plans and facilitate coordination of services.
8. Maintain comprehensive knowledge of community services and resources and provide
consultation to community support agencies.
9. Maintain appropriate files, record and statistics needed for generating accurate and
timely reports.
10. Participate in ongoing education and development relevant to the position held.
11. Participate in general staff meeting and Service Delivery Team meetings as required.
12. Perform other related duties as required.

QUALIFICATIONS:
Education
a. University degree and/or college diploma in social work, social service, child &
youth, psychology, or related field
Knowledge
a. 2-3 years work experience in outreach-based youth programs with a focus on
housing
b. Experience related to the engagement of youth with a focus on building
community capacity
c. Demonstrated ability to work collaboratively in a community and with a team of
service providers
d. Knowledge of and sensitivity to the life experiences/needs of the youth
community and a commitment to a youth-centred approach to this work
e. Previous youth outreach and/or community development experience
Attributes
a. Must possess good oral communication skills
b. Must be solutions oriented
c. Must have a valid driver’s license
d. Must have access to reliable vehicle
e. Outgoing personality and comfortable in approaching people and beginning
conversations
f. Demonstrated ability to develop and facilitate group functions and activities and
experience in communicating with small and large groups
Technical Skills
a. Computer skills with particular knowledge of the internet, email and Microsoft
Office products
b. Ability to manage client files in online database (i.e., HIFIS, COTS)

Pay: $24.00-$26.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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