Service Delivery Analyst jobs

ABOUT US:

Elim Solutions Inc. is a dynamic and innovative company dedicated to providing comprehensive business solutions across a wide range of industries. With a strong focus on delivering tailored services, we specialize in IT consulting, software development, and strategic business consulting. Our team of experienced professionals is committed to helping businesses optimize operations, drive growth, and enhance efficiency through cutting-edge technology and insightful strategies. At Elim Solutions Inc., we pride ourselves on delivering results-driven solutions that align with the unique needs and goals of our clients.

At Elim Solutions Inc., we believe that our people are our greatest asset. Our mission is to provide innovative business solutions that help companies grow, optimize their operations, and thrive in an ever-evolving marketplace.

We are committed to fostering a culture of collaboration, innovation, and integrity. Our team works together, supporting one another to achieve collective success while embracing diverse perspectives and ideas. We encourage open communication, creativity, and continuous learning, offering our employees the opportunity to grow both professionally and personally.

At Elim Solutions Inc., we value accountability, customer-centricity, and a strong sense of ownership over our work. We believe in creating an environment where everyone has the opportunity to make a real impact. Whether you're working with clients, developing new technologies, or improving internal processes, your contribution matters here.

If you're looking for a place where you can challenge yourself, work with passionate professionals, and grow in a supportive, inclusive environment, Elim Solutions Inc. could be the perfect fit for you.

Join us and help shape the future of business solutions!

JOB SUMMARY:

The NetSuite Service Delivery Consultant is a techno-functional responsible for the successful design, implementation, optimization, and delivery of NetSuite ERP solutions for clients across a variety of industries, with a particular focus on manufacturing and distribution environments.

This role combines deep business process expertise with strong technical capabilities to deliver scalable and transformative ERP solutions. Acting as a trusted advisor to clients, the Consultant leads complex implementation initiatives, translates business requirements into practical system designs, and provides strategic guidance throughout the entire project lifecycle.

The ideal candidate possesses extensive experience delivering end-to-end NetSuite implementations and a strong understanding of manufacturing operations, including planning, production, inventory management, procurement, and financial processes. In addition to functional expertise, this individual brings hands-on technical knowledge of NetSuite's back-end architecture, customizations, integrations, and SuiteCloud development capabilities.

This role requires a highly collaborative professional who thrives in a client-facing environment, mentors junior consultants, and contributes to the continuous improvement of delivery standards and methodologies.

KEY RESPONSIBILITIES:

Solution Delivery & Implementation Leadership

• Lead end-to-end NetSuite implementation projects from discovery and solution design through deployment, stabilization, and post-go-live support.
• Facilitate discovery workshops to understand client business objectives, operational challenges, and future-state requirements.
• Conduct fit-gap assessments and translate complex business processes into scalable NetSuite solutions.
• Manage solution delivery activities across all project phases, including requirements gathering, design, configuration, testing, training, deployment, and transition to support.
• Ensure projects are delivered on time, within scope, and aligned with quality expectations.

Manufacturing & Business Process Consulting

• Design and implement solutions supporting manufacturing and operational processes, including: Record-to-Report (R2R), Order-to-Cash (O2C), Procure-to-Pay (P2P), Design-to-Build (D2B), Plan-to-Produce (P2P Manufacturing), and Inventory and Warehouse Operations.
• Advise clients on process optimization opportunities and ERP best practices.
• Provide strategic recommendations to improve operational efficiency, visibility, controls, and scalability.

Technical Solution Design & Development

• Design and oversee NetSuite technical solutions, ensuring alignment with business objectives and architectural standards.
• Configure NetSuite components including roles, forms, workflows, dashboards, saved searches, and custom records.
• Develop and support customizations using SuiteScript and SuiteCloud technologies.
• Design and support integrations between NetSuite and external applications using APIs and middleware platforms.
• Provide technical leadership during troubleshooting, issue resolution, and solution optimization activities.

Client Advisory & Stakeholder Engagement

• Serve as a trusted advisor to executive sponsors, project stakeholders, and business leaders throughout engagements.
• Communicate project status, risks, recommendations, and technical considerations clearly to both technical and non-technical audiences.
• Support pre-sales activities, including solution demonstrations, workshops, effort estimation, and proposal development.
• Build strong client relationships that contribute to successful project outcomes and long-term partnerships.

Team Leadership & Practice Development

• Mentor and coach junior consultants on solution design, configuration approaches, and implementation best practices.
• Contribute to the development of delivery methodologies, templates, accelerators, and reusable assets.
• Promote knowledge sharing and continuous improvement across the consulting practice.
• Stay current with NetSuite releases, SuiteCloud innovations, and emerging industry trends.

EDUCATION & CERTIFICATIONS

Required

• Bachelor's degree in Information Technology, Computer Science, Business, Accounting, Engineering, or a related discipline.
• NetSuite SuiteFoundation Certification.

Preferred

• NetSuite ERP Consultant Certification.
• NetSuite SuiteCloud Developer Certification.
• Additional manufacturing, project management, or integration-related certifications are considered an asset.

EXPERIENCE

Required

• Minimum of 5 years of NetSuite ERP implementation experience.
• At least 3 years operating in a senior techno-functional, solution architect, or implementation lead capacity.
• Demonstrated success leading full-cycle NetSuite implementations in complex enterprise environments.
• Proven experience supporting the following business processes: Record-to-Report (R2R), Order-to-Cash (O2C), Procure-to-Pay (P2P, Design-to-Build (D2B), and Manufacturing / Plan-to-Produce
• Strong client-facing consulting experience with executive-level stakeholder engagement.
• Excellent analytical, communication, facilitation, and problem-solving skills.

Preferred

• Experience within manufacturing, distribution, food production, consumer goods, or related industries.
• Experience with data migration planning, cleansing, validation, and cutover activities.
• Experience participating in pre-sales solutioning activities.
• Working knowledge of SuiteAnalytics Workbook and RESTlet development.

TECHNICAL SKILLS & EXPERTISE
NetSuite Functional Expertise

• NetSuite Financial Management
• Manufacturing and Production Management
• Inventory and Supply Chain Management
• Procurement and Vendor Management
• Order Management and Fulfillment
• Warehouse Operations
• Roles, Permissions, and Security Configuration
• Saved Searches, Dashboards, and Reporting

NetSuite Technical Expertise

• SuiteScript 1.0 and 2.x development
• SuiteFlow workflow automation
• SuiteBuilder customizations
• SuiteAnalytics and reporting solutions
• RESTlet development
• SuiteCloud development framework

Integration & Back-End Technologies

• SuiteTalk (SOAP and REST Web Services)
• Celigo Integrator.io
• Boomi
• MuleSoft
• API design principles and data mapping
• System integration architecture
• Data migration methodologies and validation techniques

Personal Attributes

• Strong problem-solving mindset with a proactive approach to challenges.
• Excellent communication skills, able to explain technical concepts clearly to diverse audiences.
• Detail-oriented and committed to delivering high-quality, maintainable code.
• Collaborative team player who thrives in agile, fast-paced environments.
• Adaptable and eager to learn new technologies and tools.
• Self-motivated with the ability to manage priorities and meet deadlines independently.
• Customer-focused, understanding the importance of user experience and business impact.
• Innovative thinker who contributes ideas for continuous improvement and technical excellence.

Why You’ll Love Working Here

• Competitive pay and benefits, sure, but also a culture that truly supports work-life balance.
• Opportunities for professional growth, but also for personal connections.
• A work environment where passion for excellence and customer appreciation are shared by all employees.

Ready to Join Our Journey?

If this sounds like you, don't hesitate. Send your resume to hr@elimsolutions.ca

Job Types: Full-time, Permanent

Pay: $100,000.00-$120,000.00 per year

Work Location: Remote