Service Delivery Analyst jobs

Company Overview

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.

Why work for NLS?

Our people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

About the Role:

We are seeking an analytical and delivery-oriented individuals to join our team and support the implementation, optimization, customer onboarding and ongoing operation of the Emerging Brands platform. This position plays a key role in ensuring the successful delivery of order management and fulfillment capabilities that align with client expectations and operational excellence.

This individual will play a key role in coordinating efforts across integration, operations, and engineering teams, as well as engaging with potential and existing customers and the platform vendor. This individual will offer guidance, identify opportunities for improvement, and help troubleshoot complex issues. This is an exciting opportunity for someone with strong operations and system experience who thrives in a dynamic, solution-oriented environment.

Key Responsibilities:

• Serve as the internal expert on the OMS/WMS platform OSA Commerce, configuration, and best practices.

• Lead and support the configuration and onboarding of new clients and vendors within the platform.

• Collaborate with operations, IT to translate business requirements into system configurations.

• Support troubleshooting and issue resolution, coordinating with the vendors as needed.

• Train and support end-users on workflows, platform changes, and system enhancements.

• Maintain clear documentation of configuration decisions, workflows, and knowledge base articles.

• Define and document integration requirements, data mappings, and interface specifications.

• Support API testing, data validation, and troubleshooting during integration phases.

Key Experience and Skills:

• Experience in supporting fulfillment & transportation operations from a system perspective (whether in operations or IT)
• Strong knowledge of WMS, TMS and OMS functionality (not necessarily OSA Commerce, other similar system knowledge will do)
• Experience in leading cross functional teams via influence.
• Experience in managing vendors.
• Technical skills such as coding and SQL are not required.

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.

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