Service Delivery Analyst jobs
Delivery Services: Project Manager, Business Analyst, Technical Writer, Process Re-Engineering, Chan
Easily applyMultiple openingsTrillys SystemsOttawa, ON K1G 4G5- $600–$1,200 a day
- Full-time +2
- Ability to influence enterprise‑wide processes, governance, and delivery frameworks.
- Trillys Systems is assembling experienced professionals for a multi‑year…
- BMO Financial GroupOntario
- $43,200–$80,300 a year
- Full-time
- Tuition reimbursement
- Life insurance
- Monitor performance trends and provide insights and recommendations to improve operational efficiency and service delivery.
View similar jobs with this employerBGISVancouver, BC- $47,118–$58,897 a year
- Full-time
- Create on demand work orders for service delivery.
- The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a…
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View similar jobs with this employerKPMGHalifax, NS B3J 3N2- Full-time
- Support AI-enabled delivery approaches, including leveraging automation, analytics, and AI tools to improve delivery efficiency and insights.
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- Amazon.com.ca, ULCBurnaby, BC
- $22–$33 an hour
- Paid time off
- We support our self-service channels to offer expert insights into our customers’ most complex issues.
- Customers every day, using your in-depth understanding of…
Delivery & Service Coordinator
Easily applyUrgently hiringBishop's Outdoor LivingAbbotsford, BC- $22–$24 an hour
- Full-time +1
- Paid time off
- Dental care
- Store discount
- Casual dress
- Company events
- Extended health care
- Logistics Lead: Manage and coordinate outgoing backyard furniture deliveries, ensuring delivery teams and customers are aligned on schedules and requirements.
View similar jobs with this employerTeslaToronto, ON M3A 1C6- Full-time
- Weekends as needed +1
- This means consistently verifying full payment for every vehicle departing, regardless of the delivery, service or collision channel.
View similar jobs with this employerTMX Group LimitedToronto, ON- $90,000–$120,000 a year
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- In-depth knowledge of the financial services industry, with specific experience in post-trade services.
- Direct domain experience in collateral management…
View similar jobs with this employerAnalyst, IT Service Management (Change Analyst)
Easily applyWestJetToronto, ON M9W 1K6- The Analyst, Change Management will adhere to standardized methods and procedures to minimize service impact and risk while participating in continuous service…
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- Simon Fraser UniversityBurnaby, BC V5A 1S6
- $116,061–$138,495 a year
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- The ideal candidate brings extensive experience in enterprise product management and solution delivery within complex organizations.
- ParklandCalgary, AB T2P 4H4
- Full-time
- Weekends as needed +1
- Migration of workloads, data, and services into approved datacenter platforms.
- Design, build, and maintain enterprise datacenter infrastructure services, with…
- Interac Corp.Toronto, ON
- $120,000–$140,000 a year
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- Power BI (Desktop and Pro).
- Interac Corp.Toronto, ON
- $120,000–$140,000 a year
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- Power BI (Desktop and Pro).
Service Delivery Manager
Easily applyDaviesCanada- $71,600–$107,500 a year
- Full-time
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- Own and oversee end-to-end IT service delivery across all regional sites.
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- Karcher North America IncorporatedMississauga, ON L5T 2W9
- Experience with Astea or other service management software packages highly desired.
- Provide all production support activities for the current TecServ service…
View similar jobs with this employerChief Services and Delivery Officer
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Job Post Details
Delivery Services: Project Manager, Business Analyst, Technical Writer, Process Re-Engineering, Chan - job post
Job details
Pay
- $600–$1,200 a day
Job type
- Fixed term contract
- Temporary
- Full-time
Location
Full job description
About the Opportunity
Trillys Systems is assembling experienced professionals for a multi‑year Government of Canada initiative focused on IT project delivery, change management, business analysis, technical writing, and IT security risk management.
This multi‑stream engagement is critical to enabling a scalable, secure, and business‑aligned technology environment. If you have experience supporting enterprise IT programs, leading organizational change, documenting complex systems, or managing IM/IT projects, this opportunity is an excellent fit.
- Location: Ottawa, ON (On‑site)
- Contract Duration: Multi‑year (up to 5 years)
- Clearance: Eligibility to obtain Canadian Security Clearance
- Experience Level: Senior or Intermediate
Available Streams
Stream 1 — Technical Writer
What You’ll Do
- Develop, write, edit, and manage documentation (policies, SOPs, manuals, job aids, training materials)
- Produce documentation using Microsoft Office (Word, Excel, Visio, PowerPoint) and corporate wiki tools (SharePoint, Confluence)
- Review and improve documentation formats and layouts
- Validate documentation for clarity, brevity, and relevance
- Collaborate with SMEs to gather and verify requirements
- Conduct client meetings to collect information
- Manage document lifecycle and version control
You’re a Fit If You Have
Senior Level
- Degree/diploma or 10+ years progressive IT experience
- 10+ years understanding IT infrastructure terminology (LAN/WAN, servers, telephony)
- 10+ years producing Word, Excel, and Visio Pro documents
- 10+ years producing and reviewing technical documents
- 10+ years creating online help systems or training packages
- 10+ years understanding software development practices and lifecycle
- 10+ years knowledge of ITSG‑33 or equivalent standards
Intermediate Level
- Degree/diploma or 5+ years progressive IT experience
- 5+ years understanding IT infrastructure terminology
- 5+ years producing Word, Excel, and Visio Pro documents
- 5+ years producing and reviewing technical documents
- 5+ years creating online help systems or training packages
- 5+ years understanding software development practices
- 5+ years knowledge of ITSG‑33 or equivalent standards
Stream 2 — Change Management Specialist
What You’ll Do
- Identify resistance to change and develop mitigation strategies
- Create change management plans for major initiatives
- Develop detailed work plans for change implementation
- Establish metrics for adoption, utilization, and proficiency
- Conduct change impact assessments
- Identify deviations from change standards and recommend corrective actions
- Collaborate with HR, training, and communications teams
- Develop change management and communications strategies
- Deliver training, demonstrations, and knowledge transfer
- Maintain project artifacts per departmental and TB policy
You’re a Fit If You Have
Senior Level
- Degree/diploma or 10+ years progressive IT experience
- Internationally recognized change management accreditation
- 10+ years developing transition plans
- 10+ years identifying resistance to change
- 10+ years developing counter‑resistance strategies
- 10+ years conducting change impact assessments
- 10+ years creating change management plans
- 10+ years developing change management and communications strategies
- 10+ years documenting processes and roles
- 10+ years establishing stakeholder and communications plans
- 10+ years developing change management tools and delivering training
Stream 3 — Project Managers
Roles Available
- Project Executive (Senior ×2)
- Project Manager (Senior ×6)
- Project Scheduler Specialist (Senior ×1)
- PM Release Management Specialist (Senior ×1)
- Agile Coach / Scrum Master (Senior ×1)
- Human‑Centred Design Specialist (Senior ×1)
What You’ll Do
- Develop PMO charter, support structures, and implementation plan
- Define and document project management artifacts (charters, plans, stakeholder plans)
- Implement and monitor PMO operations
- Coach and mentor PMO staff in PMI processes and departmental methodologies
- Develop results‑based management frameworks and KPIs
- Support strategic and business planning
- Develop control, reporting, and change control processes
- Develop risk and issue management processes
- Establish quality control processes
- Monitor project performance
- Provide knowledge transfer and training
- Maintain project artifacts per TB and departmental policy
You’re a Fit If You Have
Senior Level
- Degree/diploma in PM, Commerce, CS, Engineering, IM/IT, MBA, or 10+ years progressive IT experience
- PMP certification
- 10+ years as Senior PM or Project Executive
- 10+ years developing project artifacts (charters, plans, schedules, dashboards)
- 10+ years advising senior management
- 10+ years leading risk management for IM/IT projects
- 10+ years establishing stakeholder and communications plans
- 10+ years developing change management tools and training
Stream 4 — Business Analyst
What You’ll Do
- Assess current business processes and performance
- Review and update documentation (roadmaps, business plans, process maps, presentations)
- Identify opportunities for improvement and streamlining
- Conduct surveys and analyze results
- Capture tactical and strategic business goals
- Conduct interviews, workshops, and design thinking sessions
- Draft KPIs
- Provide analysis, recommendations, and presentations
- Improve strategic, core, and support processes
You’re a Fit If You Have
Senior Level
- Degree/diploma or 10+ years progressive IT experience
- 10+ years as Senior Business Analyst/Consultant
- 10+ years leading organizational reviews and redesigns
- 10+ years developing strategic plans and roadmaps
- 10+ years developing innovative solutions and best practices
- 10+ years preparing executive‑level presentations
Stream 5 — Business Process Re‑Engineering Analyst
What You’ll Do
- Review existing business processes and identify streamlining opportunities
- Recommend future‑state processes
- Work with project, business, and IT leads
- Provide expert advice on requirements, data flows, and process design
- Deliver training and knowledge transfer
- Maintain project artifacts per departmental and TB policy
- Develop process improvement metrics
You’re a Fit If You Have
Senior Level
- Degree/diploma or 10+ years progressive IT experience
- BPM, CBAP, PMI‑PBA, or CCBA certification
- 10+ years providing BPR advice to senior management
- Experience using iGrafx, Visio, or equivalent tools
Stream 6 — IT Security Risk Management
Roles Available
- IT Security Risk Assessment Specialist
- Senior Security Advisor
What You’ll Do
- Perform IT security risk analysis and assessments using ITSG policies
- Provide IT security guidance, governance, and risk management support
You’re a Fit If You Have
Senior Level
- Degree/diploma or 10+ years progressive IT security/cybersecurity experience
- One or more certifications: CISSP, CISM, CRISC, CCSP, CEH, etc.
- 5+ years applying ITSG policies in GoC
- 5+ years providing IT security risk management advice (cloud and on‑prem)
Intermediate Level
- Degree/diploma or 7+ years progressive IT security/cybersecurity experience
- One or more certifications: CISSP, CISM, CRISC, CCSP, CEH, etc.
- 3+ years applying ITSG policies in GoC
- 3+ years providing IT security risk management advice (cloud and on‑prem)
Why Join This Engagement
- Work on high‑impact modernization and transformation initiatives
- Opportunities across multiple IT project delivery specializations
- Long‑term stability
- Collaborative, multidisciplinary teams
- Ability to influence enterprise‑wide processes, governance, and delivery frameworks
WEB: https://trillys.com/home/category/careers/
Job Types: Full-time, Fixed term contract
Pay: $600.00-$1,200.00 per day
Education:
- DCS / DEC (preferred)
Experience:
- Microsoft Office: 5 years (preferred)
- IT project management: 5 years (preferred)
- Cybersecurity: 5 years (preferred)
Licence/Certification:
- CISSP-ISSAP (preferred)
- CISM (preferred)
- CRISC (preferred)
- CCSP (preferred)
- CEH (preferred)
Location:
- Ottawa, ON K1G 4G5 (required)
Work Location: In person