Service Delivery Agent jobs

Overview
We are not a big box store. We are not a warehouse with a showroom. Bishop's Outdoor Living exists because we believe something most retailers have forgotten.

Your time is the most valuable thing you have. The time you spend at home, the evenings with the people you love, the mornings that belong to you, the golden hours that slip by faster every year. Bishop's creates outdoor spaces that give that time back. Hot tubs, swim spas, saunas, cold plunge, and curated outdoor living designed to make the best part of your day happen in your own backyard.

Every customer who walks through our doors has worked hard to get here. They are done compromising. They deserve expertise, guidance, and a team that actually cares whether they end up with the right product for their life. That is the standard we hold ourselves to. And that is the standard this role is part of upholding.

When you join Bishop's, you are not just filling a position. You are joining a team that believes deeply in what it sells and why it exists. The people we hire are the reason our customers trust us. That trust is something we take seriously every single day.

Key Responsibilities

1. Water Care & Chemical Specialist

• Lab Lead: Manage the in-store Water Testing Lab. Perform water analysis for customers and provide clear guidance on chemical maintenance.
• Inventory Control: Maintain optimal stock levels for all water care products. Handle weekly inventory ordering directly through supplier portals to ensure the store is always fully stocked.

2. Hot Tub Order & Logistics Coordination

• Pre-Delivery Prep: Coordinate hot tub orders and ensure all administrative and preparation tasks are completed and ready for outgoing hot tub deliveries.
• Warranty Registration: Officially register hot tub warranties with the manufacturers immediately following a sale/delivery to protect the customer and the store.

3. Service & Warranty Administration

• Claims Processing: Submit repair work orders and manage the end-to-end warranty claim process with manufacturers to ensure the store is reimbursed for labor and parts.
• Parts Sourcing: Assist the service team with ordering and locating specific parts, using technical diagrams and manufacturer portals.

4. Furniture Delivery Coordination

• Logistics Lead: Manage and coordinate outgoing backyard furniture deliveries, ensuring delivery teams and customers are aligned on schedules and requirements.

5. Front Desk & Retail Operations

• Point of Sale (POS): Operate the POS system to process all in-store transactions for chemicals, parts, furniture, and accessories.
• Customer Hub: Greet walk-in customers, manage the till, and answer phone inquiries, directing them to the appropriate specialized department when necessary.

Qualifications

• Student Mentality: A strong desire to learn and master new information. You will be trained on hot tub mechanics and water chemistry, and we look for someone who takes pride in becoming a subject matter expert.
• Strong Communication: The ability to explain technical or logistical information to customers in a clear, friendly, and professional manner.
• Detail-Oriented: Precision is critical. Whether it is registering a warranty, ordering inventory on a supplier portal, or checking delivery specs, you ensure the details are correct the first time.
• Organizational Skills: Ability to manage multiple tasks—from processing a water test to scheduling a furniture delivery—while maintaining a clean and professional workspace.
• Reliability: As the anchor of the front desk, you are someone the team can count on to be present and prepared every day.

Pay: $22.00-$24.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Wellness program

Work Location: In person