Service Delivery Agent jobs

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

Service Delivery

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process.
• Review of 3rd party invoices.
• Support accruals.
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Comply Works requests.
Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.
Report Intelex incidents.

Memorable Customer Experiences

• Establish and maintains working relationships with Clients and service providers.
Review CSAT.

• Knowledge of financial management software.
• High school completion plus a specialized technical or business course.
• Excellent interpersonal skills.
• Strong customer-oriented skills.
• Good communication skills (verbal/written).
• Ability to multitask.
• Analytical and problem-solving skills.
• Ability to work independently.
• Good computer skills, Maximo and Oracle, an asset.
Minimum of 1 year of relevant job experience.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.