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Service Advisor jobs in Orleans, ON

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    • Provide service recommendations to customers including estimating costs.
    • Must have great customer service and listening skills.
    • Job Types: Full-time, Permanent.
    • Provide service recommendations to customers including estimating costs.
    • Must have great customer service and listening skills.
    • Job Types: Full-time, Permanent.
    • A Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift.
    • Job Types: Full-time, Permanent.
    • You are required to assist the factory trained technicians with service recommendations, alternatives and technical explanations when required.
    • Outstanding customer service and sales skills.
    • Obtain comprehensive details on a vehicle’s symptoms and requirements and advise customers’ service decisions…
    • Not just a service advisor.
    • Experience in service operations, shop management, or service advising.
    • Strong communication and customer service skills.
    • Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem.
    • Service Advisor: 1 year (preferred).
    • Excellent interpersonal, customer service, and communication skills.
    • Help communicate technical problems to service staff and assisting Service Advisors with…
    • Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem.
    • Service Advisor: 1 year (preferred).
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    • Effective communication, interpersonal, and customer service abilities.
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    • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, a related technical field, or equivalent practical experience.
    • Knowledge and understanding of service policies and procedures.
    • Plan, organize, and control the activities in the Service department.
    • Not just a service advisor.
    • Experience in service operations, shop management, or service advising.
    • Strong communication and customer service skills.
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Job Post Details

Automotive Service Advisor - Orleans Mitsubishi
Dilawri Automotive Group
Ottawa, ON
$50,000–$68,000 a year
Permanent, Full-time
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Job details

$50,000–$68,000 a year
Dental care, Life insurance, Disability insurance, Extended health care
Permanent, Full-time
Ottawa, ON

Full job description

S. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our following dealerships:

Orleans Mitsubishi

The successful candidate will be responsible for identifying, recommending and documenting service maintenance and repairs for customers. The successful candidate will know how to receive customers in a courteous and professional manner.

Essential Job Duties:

· Greet and welcoming of service customers and listens to their concerns

· Work with technicians to identify required maintenance and repairs

· Prepare repair orders, enter them into the database system and close the orders by providing appropriate repairs and services.

· Provide service recommendations to customers including estimating costs

· Ensure customer satisfaction meets company and manufacturers standards

· Strive to meet the department’s repair order production standards

· Other service related duties as required

Position Requirements:

· Minimum of 1 year of retail customer service experience. Automotive sector experience is a strong asset.

· Must have great customer service and listening skills

· Excellent communication skills and attention to detail

· Must have the ability to multi-task and work well under pressure

· Ability to manage warranty administration would be an asset

· Strong computer skill and Reynolds experience is an asset

S. Dilawri Automotive Group is the leading automotive retailer in Eastern Ontario with over 400 employees and 10 dealerships located in Ottawa. We pride ourselves on having the top performing dealerships for all our brands.

S. Dilawri Automotive Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$68,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance

Experience:

  • Automotive Service: 1 year (preferred)
  • Retail Customer Service: 1 year (required)

Language:

  • French (preferred)

Licence/Certification:

  • Drivers License (required)

Work Location: In person

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