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Service Advisor jobs in Orleans, ON

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    • Proven experience in customer service in the automotive industry.
    • Upsell additional services and products based on customer needs and vehicle condition.
    • Service advisor: 3 years (preferred).
    • Manage technicians and advisors staff.
    • Customer service: 3 years (preferred).
    • Planing the day distribute the work.
    • Suggesting new products and services.
    • Discussing products and services with customers.
    • Strong customer service and communication skills.
    • Oversee and control a successful Service Department.
    • Responsible for implementing and administering all systems, procedures and processes.
    • Identify service needs of customer vehicle based upon historical service data.
    • Advise customers of estimated service and repair costs and review details of…
    • Serve as a trusted advisor to executive sponsors, project stakeholders, and business leaders throughout engagements.
    • Inventory and Supply Chain Management.
    • To greet service customers in a friendly, professional manner and assist them with all service concerns.
    • To inform customers of service work that is required to…
    • Provide service recommendations to customers including estimating costs.
    • Must have great customer service and listening skills.
    • Job Types: Full-time, Permanent.
    • Effective communication, interpersonal, and customer service abilities.
    • Compensation & Benefits: Competitive pay, performance-based incentives, and a…
  • View similar jobs with this employer
    • Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem.
    • Service Advisor: 1 year (preferred).
  • View similar jobs with this employer
    • Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem.
    • Service Advisor: 1 year (preferred).
    • Secondary (high) school graduation certificate.
    • Direct and control daily operations.
    • Plan and organize daily operations.
    • Manage staff and assign duties.
    • The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing…
    • Business development: taking a proactive active role in the business community to increase awareness of the firm's services and level of commitment to the local…
    • You actively participate in the adoption of digital tools and innovative approaches to enhance service delivery.
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Job Post Details

Senior Service Advisor - job post

Campbell Ford
Ottawa, ON K2C 0A3
$60,000–$75,000 a year - Full-time

Job details

Pay

  • $60,000–$75,000 a year

Job type

  • Full-time

Location

Ottawa, ON K2C 0A3

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Extended health care

Full job description

Summary

We’re seeking a customer-focused and organized Service Advisor to join our growing team. As the liaison between our customers and technicians, you’ll play a key role in ensuring a seamless service experience from start to finish.

Responsibilities

  • Act as the primary point of contact for customers during their vehicle repair process.
  • Provide accurate estimates and explain repair options clearly to customers.
  • Upsell additional services and products based on customer needs and vehicle condition.
  • Monitor and improve customer satisfaction, with a strong focus on this metric.
  • Coordinate with technicians to ensure timely completion of repairs.
  • Maintain detailed records of customer interactions and transactions.
  • Handle cash transactions accurately and efficiently.
  • Address customer inquiries and resolve any issues that may arise during the service process.

Requirements

  • Proven experience in customer service in the automotive industry.
  • Strong upselling skills with a focus on enhancing customer satisfaction.
  • Basic knowledge of automotive systems and terminology.
  • Excellent communication skills to effectively interact with customers and team members.
  • Ability to handle cash transactions accurately and responsibly.
  • Experience working in a dealership or automotive repair environment.

If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and join our dedicated team!

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Experience:

  • Automotive Service Advisor at a dealership: 5 years (required)

Work Location: In person

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