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Job Post Details

Senior Manager, Operational and Service Excellence - job post

Province of Nova Scotia
3.4 out of 5 stars
Halifax, NS B3J 1V9
$7,858.44–$9,823.04 a month - Permanent, Full-time
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Job details

Pay

  • $7,858.44–$9,823.04 a month

Job type

  • Permanent
  • Full-time

Location

Halifax, NS B3J 1V9

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Disability insurance

Full job description

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date: 07-Jun-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At the Department of Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mission is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. We are here in the public service to be a part of rewarding work that makes a positive impact on the province we love.
We continuously strive to make our programs and services more responsive to the needs and expectations of those we serve. SNS is leading the Government’s efforts to improve business operational and service performances.
The Operational and Service Excellence (O&SE) Unit leads the corporate deployment of O&SE across the Government of Nova Scotia and its agencies. This deployment has expanded significantly and continues to deliver strong results while demand across the system grows. In response, we regularly review and adjust our deployment strategies to meet evolving needs. The model is decentralized and led by the corporate O&SE Unit, which includes a small team of Lean Six Sigma Master Black Belt (LSS MBB) experts. These experts train, coach, and certify Business Process Improvement Leaders (BPILs) embedded across government, helping build capacity and foster a culture of continuous improvement. We offer a comprehensive, tiered training program that ranges from self-directed learning to expert-led courses, including Foundations of BPI, BPIL LSS Kaizen, and BPIL LSS Green Belt, with plans to expand the portfolio to include Black Belt and Master Black Belt training. In addition, the team delivers services such as Business Operational Analysis, Enterprise Process Architecture, and other customized supports. This strong and dynamic deployment gives experts broad exposure to all aspects of implementation, including strategy development, training, coaching, certification, and the delivery of strategic corporate services.
If you are looking for a challenging and growing public sector experience in an exciting, fun, and highly satisfying work environment, in a beautiful province, this may be the right opportunity for you!

About Our Opportunity

As the Senior Manager, Operational and Service Excellence, you will lead and support corporate business process improvements deployment and initiatives across Nova Scotia government Departments and Agencies and will be a key influencer and enabler of the Nova Scotia Public Service operational and service excellence deployment and action plan on innovation.

Primary Accountabilities


  • Operational and service excellence deployment strategy and support by partnering with business areas, across government, in identifying business pains converting the pains to business improvement projects, implementing the projects following the most appropriate methodology, aligning the business performance with the strategic mandate, building the culture of continuous improvement and operationalizing business process improvements principles such as Lean Six Sigma.
  • Promoting, strengthening, and expanding the operational and service excellence deployment with innovative approaches.
  • Project leadership by managing complex strategic and corporate business process improvement initiatives across and within departments, similarly within the Government Agencies, including gaining buy-in, establishing project approvals, managing stakeholders and subject matter expert teams.
  • Training and capability building by identifying gaps, developing and offering trainings, including train the trainers, for key stakeholders such as employees, belts, business process owners, and executive sponsors. Coach, mentor, and evaluate belts for certifications.
  • Developing and taking the role of Departmental alignment champion by leading and managing the Department’s portfolio of projects, recommending to the Executives and Senior Leadership Teams on operational and service excellence deployment goals and priorities.
  • Human, program, and financial accountabilities by coordinating the realization and reporting of the deployment benefits to manage and report performance of the operational and service excellence deployment benefits at both business and operational levels.
  • Any other responsibilities and accountabilities, as assigned, within our growing deployment full of exciting and challenging opportunities.

Qualifications and Experience

To be considered for this opportunity, you are passionate about continuously improving businesses towards operational and service performance excellence with significant experience in leading corporate deployments and complex cross business improvement initiatives. You are a seasoned leader in business transformation, culture change, training development and facilitation, and people management, development, coaching, and mentoring. You are trained and certified at Lean Six Sigma Master Black Belt level by a reputable organization. You view obstacles and challenges as opportunities, and you inspire and influence even without authority.
Mandatory requirements:
  • Bachelor’s degree education in business or technical areas. Post graduate degree is an asset.
  • Over 8 years experience leading corporate deployments and complex cross business process improvement initiatives following proven methodologies such as DMAIC, Kaizen, Agile and others with significant and verifiable business benefits.
  • Certified LSS MBB by a reputable organization. Over 5 years of experience after LSS BB certification and ready for MBB certification may be considered. Other professional designations are assets.
  • Business process improvement experience within public sector. Clear insights and approach to business process improvements within public sector may be considered.
  • Training and experience in culture change leadership, training development, facilitation, and people management, development, coaching, and mentoring a team of high-performing professionals.

Leadership competencies required at this level of work include: Decisiveness; Strategic Orientation; Developing Others; Team Leadership; Self-Awareness and Personal Impact; Effective Interactive Communication; Partnering and Relationship Building; Intercultural and Diversity Proficiency.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Benefits


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information


This is a permanent, full-time position based in Halifax, Nova Scotia.

What We Offer


  • Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths
  • A dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: EC 12

Salary Range: $3,929.22 - $4,911.52 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.


Current government employees may access this posting through the link below:


PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.


If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

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