SAP Support Analyst jobs in Ontario

ABOUT POLYTAINERS

Polytainers is a leading manufacturer of rigid plastic packaging serving the food, dairy, beverage, and consumer goods industries across North America. We combine advanced manufacturing technology with a strong commitment to quality, safety, and sustainability.
Our success is driven by our people. We offer a team-oriented work environment, opportunities for career growth, and a strong focus on safety and continuous improvement. At Polytainers, you’ll be part of a stable, growing organization where your contributions make a real impact.

POSITION SUMMARY:
The SAP Analyst - FI/CO & SD is an internal IT resource responsible for supporting, stabilizing, and improving SAP S/4HANA business processes within assigned functional areas. The role provides functional support across Finance and Controlling (FI/CO), Sales and Distribution (SD), Logistics Execution (LE), and related integration points as assigned. The incumbent works closely with business process owners, department SMEs, IT technical resources, vendors, and external support partners to resolve issues, support testing and change activities, maintain functional documentation, and help ensure SAP processes operate reliably after go-live.

POSITION RESPONSIBILITES:
Operational Support

• Maintains a high level of operational support for internal and external customers through:
• SAP incident and request support
• Problem investigation and resolution
• Change and release support
• Testing and validation support
• Functional documentation and knowledge transfer

SAP Functional Support and Stabilization

• Supports SAP S/4HANA functional operation and post-go-live stabilization through:
• Day-to-day functional support for assigned SAP modules and business processes
• Analysis and resolution of functional issues, data inconsistencies, and process exceptions
• Support for month-end, billing, order management, logistics, and other time-sensitive business cycles
• Coordination with business SMEs, IT technical teams, SAP Basis/Security resources, and vendors
• Escalation of issues where functional, technical, integration, or master data support is required

Assigned Module Support and Integration

• Provides assigned functional support for SAP areas that may include:
• FI/CO support, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Cost Center Accounting, Product Costing, Material Ledger, and financial closing activities
• SD/LE support, including sales order management, pricing, delivery processing, picking, packing, goods issue, billing, credit/debit memo processing, and output management
• Cross-module integration support between FI/CO, SD, MM, PP, EWM, and related manufacturing or logistics processes
• EDI-related functional support for customer orders, advance ship notices, invoices, and related transaction flows
• Business Partner and master data support related to assigned functional areas.

Configuration, Testing, Documentation, and Enhancements

• Supports controlled SAP changes and continuous improvement through:
• Functional configuration review and support within assigned areas of responsibility
• Requirement gathering and functional specification development for reports, interfaces, conversions, enhancements, forms, and workflows
• Participation in system integration testing, user acceptance testing, regression testing, and production validation
• Support for Fiori apps, reporting tools, technical logs, and basic troubleshooting activities used to diagnose functional issues
• Development and maintenance of configuration guides, business process procedures, training materials, and support documentation

Customer Service and Business Partnership

• Provides effective customer service and business partnership through:
• Timely response to SAP-related support requests and incident tickets
• Clear communication with business users, department SMEs, management, IT, vendors, and support partners
• Translation of business issues into clear functional requirements or support actions
• Follow-up with users to confirm acceptance of solutions and resolution of incidents
• Support for user training, process adoption, and continuous improvement within assigned SAP functional areas
• Supports the SAP COE operating model by working with business Stream Owners, Department SMEs, and Super Users to validate requirements, support testing, confirm readiness, improve training, and reduce avoidable first-line support escalations to IT.

SKILLS/EXPERIENCE REQUIRED:

• Bachelor’s degree in a related field (e.g., Finance, Accounting, Quality, Engineering, Data, etc.).
• Minimum 3 to 5 years of SAP functional experience, preferably including SAP S/4HANA implementation, post-go-live support, or manufacturing support experience.
• Experience in one or more SAP functional areas such as FI/CO, SD, LE, required. Additional areas (nice to have) MM, PP, EWM, or related integration areas.
• Functional knowledge of business processes such as Record-to-Report, Order-to-Cash, logistics execution, manufacturing cost flow, billing, financial closing, or related processes.
• Demonstrated ability to analyze, troubleshoot, document, and resolve SAP functional issues while coordinating with technical teams and business users.
• Experience with incident management, change management, testing, and documentation practices. Experience with ServiceNow, SAP Solution Manager, or similar tools is an asset.
• Demonstrated customer service skills and communication abilities, including the ability to explain SAP functionality and business process impacts to non-technical users.
• Excellent communication and presentation skills

CORE COMPETENCIES FOR THIS POSITION:

• Ability to assess complex business processes, analyze requirements, and contribute to effective solutions.
• Strong ability to convey technical and business concepts to various stakeholders in a clear and concise manner.
• Works effectively with cross-functional teams, including IT, business units, and external partners, to support business objectives.
• Open to continuous learning, willing to explore new technologies and methodologies, and adapt to changing business needs.
• Focus on understanding business challenges and delivering solutions that meet stakeholder expectations.
• Ability to create and maintain accurate documentation for business processes, system solutions, and user training.
• Identify opportunities for operational enhancements and contribute to system optimizations.
• Ability to manage multiple tasks, meet deadlines, and work effectively in a structured environment.

Work Environment

• Combination of office and manufacturing floor environment
• Regular exposure to a fast-paced, high-volume production setting

This job posting reflects existing vacancy. Details will be clarified during the recruitment process, if selected.
Polytainers does not directly use artificial intelligence to screen, assess or select applicants. However, Polytainers does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here: How Indeed Uses AI: Employer Tools and Responsible Use
This position is open to applicants legally authorized to work in Canada.

Polytainers is proud to be an Equal Employment Opportunity employer. Polytainers is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. Polytainers is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.