Rollout Technical Support jobs
Staff Software Engineer - Digital Experience Platform
Easily applyUrgently hiringNubankToronto, ON- Full-time
- Paid time off
- Relocation assistance
- Life insurance
- Wellness program
- Set technical strategy and roadmap: Contribute to the 6–18 month technical strategy for DXP, translating strategic bets into executable plans, identifying…
IT Specialist
Easily applyUrgently hiringNurse Next DoorVancouver, BC V6J 1P2- From $70,000 a year
- Full-time
- 3–5 years of experience in IT support, helpdesk, or technical support roles.
- Provide frontline IT support to franchisees and internal teams by troubleshooting…
Applications Engineer ~ Manufacturing
Easily applyUrgently hiringAmphenol Canada Corp.Markham, ON L3S 4M4- $75,000–$90,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- The candidate must have a comprehensive understanding of ACC’s product lines and capabilities, as well as the ability to provide technical support to field…
Field Service Technician L1
Easily applyNewHosted Advantage Services Ltd.Vancouver, BC- $40,000–$57,000 a year
- Full-time +1
- Vision care
- Dental care
- Company events
- Extended health care
- On-site parking
- 1–3+ years of hands-on IT or technical field support experience (Data center, MSP, or enterprise).
- Provide hands-on support during infrastructure refreshes,…
View similar jobs with this employerField Service Technician
Easily applyNewTFI CanadaFredericton, NB- $25–$42 an hour
- Full-time
- Weekends as needed +2
- Extensive hands-on training and ongoing support.
- With an average employee tenure of nearly 10 years, our team brings deep expertise, strong technical capability…
- Staffmax Staffing and RecruitingMontréal, QC
- $90,000–$100,000 a year
- Full-time +1
- Weekends as needed
- This position requires strong pharmacy operations knowledge, excellent training skills, and the ability to support multiple store implementations in a fast-…
View similar jobs with this employerBusiness Analyst
Easily applyNewSupreme SteelSaskatoon, SK- Full-time +1
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Extended health care
- Gather and document requirements, define future-state processes, coordinate internal and external contributors, maintain action plans, facilitate user…
View similar jobs with this employerBusiness Analyst
Easily applyNewSupreme SteelSaskatoon, SK- Full-time +1
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Extended health care
- Gather and document requirements, define future-state processes, coordinate internal and external contributors, maintain action plans, facilitate user…
View similar jobs with this employerBusiness Analyst
Easily applyNewSupreme SteelAcheson, AB- Full-time +1
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Extended health care
- Gather and document requirements, define future-state processes, coordinate internal and external contributors, maintain action plans, facilitate user…
VP, IT Services
Easily applyABM Integrated SolutionsDartmouth, NS- From $1 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Lead the evolution of service offerings to maintain competitiveness and support changing customer requirements.
- Vacation accrual starts on Day 1.
Customer Success & Operations Lead
Easily applyABM Integrated SolutionsCalgary, AB- From $65,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- The successful candidate will combine relationship management, business development, operational support, and technology enablement to support ABM’s strategic…
Enterprise Solutions & Design Specialist
Easily applyUrgently hiring360 Advanced Security CorporationEtobicoke, ON M9W 1K4- $60,000–$80,000 a year
- Full-time +1
- Paid time off
- Dental care
- Life insurance
- RRSP match
- Company events
- Extended health care
- Provide pre-sales and post-sales technical support, including solution design, bill of materials, scope review, and product recommendations for client…
IT Supervisor
Easily applyHappy Planet FoodsBurnaby, BC- Full-time
- You communicate well with technical and non-technical audiences.
- Lead desktop support analysts and create a consistent end-user support experience.
Retail Operations & Training Specialist
Easily applyWellwiseScarborough, ON M1B 2T9- $60,000–$65,000 a year
- Full-time
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Support system rollouts (ERP, HRIS, LMS and POS): 2 years (preferred).
- Support company-wide operational rollouts.
- Develop onboarding programs for new employees.
Meter Technician
Easily applyVIP Meter Services Inc.Etobicoke, ON- $23–$27 an hour
- Full-time
- Monday to Friday +1
- Tuition reimbursement
- Dental care
- Life insurance
- Employee assistance program
- Profit sharing
- Company pension
- Whether we're managing a full submetering rollout or troubleshooting in the field, our clients count on us for timely, expert support.
- Trane TechnologiesMontréal, QC H3A 2A6
- $66,300.00–$120,084.99 a year
- Full-time
- Provide expert troubleshooting support and guidance to resolve system issues.
- Document work processes and technical procedures, including deployed algorithms,…
By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.
Career Resources:
Job Post Details
Staff Software Engineer - Digital Experience Platform - job post
Job details
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Paid time off
- Relocation assistance
- Life insurance
- Wellness program
Full job description
About Nu
Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
Visit our Institutional Page
About the role
The Digital Experience Platform (DXP) is Nubank’s AI-first platform ecosystem designed to radically compress our product development workflow from concept to production.
Today, building “Magic App”-quality experiences in our Backend-Driven Content (BDC) stack takes ~49 working days and ~24 handoff-heavy steps — DXP exists to close this Creation Gap and Workflow Gap by making AI-native tooling the default way we design, build, and ship experiences.
We are building four core products: DXP Studio (an AI-powered creation environment that turns Figma designs into production-ready BDC code), DXP Dictionary (the curated knowledge base that makes AI agents “Nu-aware”), DXP Spec Protocol (our vendor-agnostic abstraction layer), and DXP Workflow (an orchestration platform for hybrid human + AI agent teams across the product lifecycle).
As a Staff Software Engineer – DXP, you will be the technical leader and multiplier for this initiative: shaping the architecture of an AI-native platform, driving critical decisions across the Figma-to-BDC pipeline and agent orchestration, and partnering closely with Product, Design, and Engineering leadership to prove value and scale the platform company-wide.
We’re looking for someone genuinely addicted to AI — who obsessively explores new models, agent frameworks, and AI-powered tools, and can turn that passion into leverage for thousands of Nubank engineers.
You’ll be responsible for
-
Architect the DXP Studio pipeline: Design and lead the end-to-end architecture for the Figma DXP Spec BDC code generation flow, ensuring vendor-agnostic abstractions (DXP Spec Protocol), NuDS component fidelity, and production-ready output quality.
-
Lead AI agent integration & orchestration: Define how AI agents (codegen, QA, design-mapping, etc.) are composed, executed, and supervised inside DXP; drive decisions on LLM provider abstraction, context-assembly strategies, MCP tool surfaces, and execution environments.
-
Own the DXP Dictionary and knowledge architecture: Architect the knowledge base that turns generic AI into Nubank-aware agents — how NuDS specs, tokens, canonical patterns and domain knowledge are ingested, structured, and consumed by generation and validation pipelines.
-
Drive cross-platform integration: Lead the technical integration model with NuDS (component catalog & tokens), BDC/Core (patterns & services), HPP (widget / homepage infrastructure), and App Excellence (observability & quality metrics), defining clear contracts that position DXP as an orchestrator on top of existing platforms.
-
Establish quality-at-generation-time: Design automated quality enforcement for generated experiences — NuDS compliance, token correctness, accessibility rules, structural integrity, golden tests — so governance happens by default at generation time, not via manual post-hoc review.
-
Set technical strategy and roadmap: Contribute to the 6–18 month technical strategy for DXP, translating strategic bets into executable plans, identifying architectural risks and trade-offs between POCs and long-term scalability.
-
Multiply engineering excellence: Mentor engineers within DXP and partner teams (NuDS, BDC, Mobile Platform), lead design reviews and RFCs, and raise the bar for AI-augmented development practices across Nubank.
We are looking for a person who has
Must Have
-
Genuine obsession with AI tools and workflows — deep, hands-on, daily experience with LLMs, AI agents and modern AI-powered dev tools (e.g., Claude Code, Cursor, Copilot, custom agents, MCP servers); you are the person who has tried new tools before others even ask about them.
-
Strong software architecture skills, with experience designing multi-component platform systems that integrate AI/LLM capabilities into production workflows.
-
Deep understanding of design-to-code pipelines, design systems or component-driven UI development, ideally bridging design tooling (e.g., Figma) and code generation.
-
Practical experience with AI/LLM integration in software products: prompt engineering, agent orchestration, context management, RAG architectures and/or MCP tool development.
-
Proven ability to lead cross-functional technical initiatives involving multiple teams and stakeholders, driving alignment and delivery in ambiguous environments.
-
Excellent communication skills, translating complex architectural decisions into clear narratives for Product, Design and senior leadership.
-
Product-minded mindset, balancing technical excellence with pragmatic delivery — comfortable proving value via POCs before scaling platform capabilities.
-
Experience with Nubank’s stack or similar patterns: BDC (Backend-Driven Content), and broader mobile/frontend ecosystems.
Will be a Plus
-
Experience with Flutter at the intersection of design systems and code generation.
-
Hands-on experience building or integrating AI coding agents (e.g., Claude Code, Devin, Cursor) into team workflows.
-
Familiarity with workflow orchestration platforms, agent farms or multi-agent systems.
-
Understanding of analytical architectures, experimentation platforms, feature flags and progressive rollout strategies for generated experiences.
-
Prior experience productizing internal developer tools or platforms that serve large engineering orgs.
-
Contributions to open-source AI developer tools or active presence in the AI-for-developers community.
Location for this opportunity
This role can be based in one of the following hubs:
-
Toronto, Canada
-
São Paulo, Brazil
-
Rio de Janeiro, Brazil
-
Campinas, Brazil
-
Belo Horizonte, Brazil
Work Model for this Role
-
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our Benefits – Global Roles
For global, multi-location roles like this, our benefits package is competitive in each country and generally includes:
-
Competitive compensation and the opportunity of earning equity at Nu
-
Health / Medical Insurance
-
Life Insurance (and AD&D where applicable)
-
Extended maternity and paternity leaves
-
Nucleo – our learning platform of courses
-
NuLanguage – our language learning program
-
NuCare – our mental health and wellness assistance program
-
Paid time off and local holidays
-
Retirement / savings plans (e.g., 401(k), HSA/FSA in the US; country-specific plans elsewhere)
-
Work-from-home allowance
-
Relocation assistance package, if applicable
Details for each location will be shared during the process, aligned with local regulations and practices.
Join us
If you want to define how an AI-native bank designs and ships product experiences — turning agentic workflows, design systems and code generation into everyday tools for hundreds of teams — we’d love to hear from you.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.