Retail Support Center jobs in Milton, ON

We are seeking a dedicated and enthusiastic Call Center Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. You will handle a variety of inquiries, complaints, and requests via phone, email, and chat, ensuring that each interaction is handled professionally and efficiently.

RESPONSIBILITIES:

• Proactively work on the in coming calls or call out to customers to provide accurate information about products, deliveries, services, and other required information to customers.
• Assist customers with orders, processing returns, and resolving product or service issues.
• Troubleshoot and resolve customer complaints and escalate unresolved issues to the appropriate department.
• Document all customer interactions and transactions accurately in the CRM system.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Collaborate with other team members to improve processes and enhance the customer experience.
• Meet or exceed performance goals, including call handling time, customer satisfaction, and first call resolution rate.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

REQUIREMENTS:

· High school diploma or equivalent; college degree preferred.

· Previous experience in a retail after sale customer service or call center role preferred.

· Excellent communication skills, both verbal and written.

· Strong problem-solving abilities and attention to detail.

· Ability to multitask and prioritize in a fast-paced environment.

· Proficiency in using computers and CRM software.

· Positive attitude and willingness to learn and adapt.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Bilingual proficiency may be advantageous, depending on the customer base served.

Job Types: Full-time, Contract

Pay: $42,000.00-$50,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• Life insurance
• On-site parking

Ability to commute/relocate:

• Burlington, ON L7L 5S3: reliably commute or plan to relocate before starting work (required)

Experience:

• call center: 1 year (required)
• Customer Service: 1 year (required)

Work Location: In person