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Retail Support Center jobs in Milton, ON

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    • Previous experience in a retail after sale customer service or call center role preferred.
    • As the first point of contact for our customers, you will…
    • Thrives in a customer-first based retail environment.
    • No-cost mental health and well-being support through our Employee Assistance Program (EAP).
    • Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping.
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    • As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational…
    • Other administrative and support functions as needed.
    • Flexibility to work retail business hours, including Saturdays.
    • Experience within a consumer electronics, retail, service, warranty, or technical support environment is an asset.
    • Bachelor’s degree or above.
    • Manage day-to-day operations across e-commerce platforms and online retail partners.
    • We are seeking a highly organized and analytical *E-Commerce Operations…
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    • With your sharp eye and love of cars, you will travel to dealerships and logistics centers, giving every vehicle a thorough once-over to create a Vehicle…
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    • Exceptional sales and activity management programs to support your efforts.
    • Ideal candidates will have a knowledge of retail banking and/or credit adjudication.
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    • With your sharp eye and love of cars, you will travel to dealerships and logistics centers, giving every vehicle a thorough once-over to create a Vehicle…
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    • Exceptional sales and activity management programs to support your efforts.
    • Ideal candidates will have a knowledge of retail banking and/or credit adjudication.
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    • 2+ years of related experience in a direct sale or call center.
    • The Sales Support Specialist works with and provides support to the community teams in…
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    • Analyzes In-Suite cost tracking reports to support cost control, budget monitoring, forecasting, and decision-making.
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    • Access to experienced subject matter experts who provide mentorship and hands‑on learning.
    • A comprehensive, competitive benefits program that promotes health…
    • Act to satisfy customer commitments and provide guidance to the assigned commercial support specialist ensuring financial invoicing accuracy.
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Career Resources:

Senior Call Center Customer Service Representative
Valencia Theater Seating
945 Syscon Road, Burlington, ON L7L 5S3
$42,000–$50,000 a year
Contract, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$42,000–$50,000 a year

Job type

Contract
Full-time

Shift and schedule

Weekends as needed
Holidays

Benefits

Pulled from the full job description
Life insurance
Extended health care
Flexible schedule
On-site parking

Full job description

We are seeking a dedicated and enthusiastic Call Center Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. You will handle a variety of inquiries, complaints, and requests via phone, email, and chat, ensuring that each interaction is handled professionally and efficiently.

RESPONSIBILITIES:

  • Proactively work on the in coming calls or call out to customers to provide accurate information about products, deliveries, services, and other required information to customers.
  • Assist customers with orders, processing returns, and resolving product or service issues.
  • Troubleshoot and resolve customer complaints and escalate unresolved issues to the appropriate department.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Follow up with customers to ensure their concerns are resolved satisfactorily.
  • Maintain a high level of professionalism and empathy when interacting with customers.
  • Collaborate with other team members to improve processes and enhance the customer experience.
  • Meet or exceed performance goals, including call handling time, customer satisfaction, and first call resolution rate.
  • Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

REQUIREMENTS:

· High school diploma or equivalent; college degree preferred.

· Previous experience in a retail after sale customer service or call center role preferred.

· Excellent communication skills, both verbal and written.

· Strong problem-solving abilities and attention to detail.

· Ability to multitask and prioritize in a fast-paced environment.

· Proficiency in using computers and CRM software.

· Positive attitude and willingness to learn and adapt.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Bilingual proficiency may be advantageous, depending on the customer base served.

Job Types: Full-time, Contract

Pay: $42,000.00-$50,000.00 per year

Benefits:

  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking

Ability to commute/relocate:

  • Burlington, ON L7L 5S3: reliably commute or plan to relocate before starting work (required)

Experience:

  • call center: 1 year (required)
  • Customer Service: 1 year (required)

Work Location: In person

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