Restaurant Supervisor jobs

About Ember Steakhouse

Ember Steakhouse is Grande Prairie’s first charcoal-fired Basque grill steakhouse, opening April 2026. We’re bringing a new kind of dining experience featuring Canada PRIME cuts cooked over live charcoal, an expertly selected wine list, and show-stopping tableside experiences.

Our vibe isrelaxed elegance where guests feel welcome, not stuffy. We bring high quality food, live charcoal grill, craft drinks and genuine hospitality.

We’re looking for a driven, experienced Restaurant Supervisor to help us build something exceptional from the ground up. This is a rare opportunity to shape the culture, systems, and guest experience of a brand-new restaurant from day one.

Daily Operations

• Lead and oversee all front of house operations during service, ensuring a seamless guest experience that balances warmth with attention to detail
• Manage the flow of the dining room. Coordinate reservations, seating, and table turns to maximize covers without rushing guests
• Act as the primary liaison between FOH and kitchen teams, ensuring clear communication during service.
• Handle guest feedback with professionalism and care, turning issues into loyalty-building moments.

Staff Management

• Recruit, hire, and train all FOH staff: servers, bartenders, hosts, and bussers. Building the team from scratch for our grand opening.
• Create and manage weekly staff schedules, ensuring adequate coverage during peak periods
• Conduct regular performance reviews, coaching sessions and team meetings to maintain high standards

Financial & Business

• Monitor daily sales, labour costs, and FOH expenses to meet profitability targets
• Manage cash handling procedures and end-of-day reconciliation
• Control FOH inventory including liquor, wine, bar supplies, and service materials
• Collaborate with ownership on marketing initiatives, special events, and promotional strategies

Guest Experience & Compliance

• Be the face of Ember: build relationships with regulars and cultivate a loyal clientele
• Oversee the cocktail and wine program, ensuring staff have deep product knowledge to guide guests confidently
• Maintain full compliance with Alberta Health Services (AHS) food safety standards in all FOH areas
• Ensure all AGLC liquor regulations are followed at all times
• Uphold Ember’s standards for cleanliness, ambiance, and presentation throughout the dining room, bar, and guest areas

What We’re Looking For

Required:

• Minimum 5 years of restaurant supervisory experience, with a strong track record in FOH leadership
• Experience in a steakhouse dining environment where service quality and guest experience are priorities
• Valid ProServe certification (or willingness to obtain before start date)
• Deep knowledge of food, wine, spirits, and cocktail service
• Strong leadership skills with proven ability to recruit, train, and retain high-performing teams
• Financial literacy: comfortable reading P&L statements, managing budgets and controlling costs
• Excellent communication and interpersonal skills
• Flexibility to work evenings, weekends and holidays as required

Preferred:

• Experience with restaurant openings or launching new concepts
• Familiarity with Lightspeed POS system
• Experience with Jolt Management Software
• First Aid certification
• Food Safety certification

What We Offer

• Competitive salary based on experience
• Performance bonuses tied to sales targets and guest satisfaction
• Complimentary staff meals during shifts
• Health benefits package
• A rare opportunity to build a restaurant from the ground up
• Career growth potential

Schedule

This is a full-time salaried position. Expect approximately 45–50 hours per week. Evening and weekend availability is essential, as our peak service times are Thursday through Saturday evenings.

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Work Location: In person