Restaurant Reservation jobs in Victoria, BC

Something exciting is happening at City Centre Park! …and we’re looking for a dynamic, people-focused individual to be part of the transformation.

We’re seeking an energetic, detail-oriented Events Coordinator who thrives in a fast-paced environment and is passionate about creating exceptional guest experiences. From managing customer communications and providing administrative support to coordinating third-party bookings and reservations, you’ll play a key role in ensuring seamless daily operations. By planning and coordinating a range of internal events and helping bring new ideas to life, you’ll contribute to an exciting vision for community and employee engagement.

As a key member of our Bookings and Events team, the Events Coordinator helps transform event and reservation inquiries into well-organized, successful experiences. This role combines guest service, reservation management, event coordination, and hands-on event oversight to ensure each booking is managed effectively. From the initial inquiry and planning stages through event-day execution, you’ll work closely with clients and internal teams to coordinate requirements, anticipate needs, and ensure operations run smoothly. Whether supporting private functions, community gatherings, or large-scale events, you’ll contribute to creating welcoming, well-executed experiences that reflect our commitment to service, quality, and safety.

Please note: This position requires a flexible schedule of 25–40 hours per week, depending on business volume and operational demands.

This position routinely works five days per week - Tuesday through Saturday - with daily hours fluctuating according to business volume.

The schedule will need to be adjusted from time to time in order to accommodate event bookings, scheduled functions, and changing business requirements. Evening and weekend availability is mandatory, as this role plays an important part in supporting event operations and ensuring a high level of service for our guests.

Candidates must be comfortable adapting their hours to meet the needs of the business.

Consistent on-site presence and flexibility are important to the successful performance of this role.

Remote or hybrid work arrangements are not available.

Responsibilities:

• Coordinates a diverse range of third-party events and activities. Responsibilities include full event and lifecycle coordination, encompassing pre‑event preparation, on‑site supervision, and post‑event evaluation and reporting.
• Serves as a primary point of contact to ensure all events are delivered in accordance with established standards, policies, and operational expectations.
• Contributes to the growth and enhancement of the events portfolio by identifying opportunities, recommending strategic improvements, and supporting long‑term program development initiatives.
• Coordinates meeting room rentals, bowling and restaurant reservations, and catering requests. Ensures accuracy, timely communication, and adherence to established booking procedures.
• Functions as the designated on‑site coordinator for assigned events, providing operational oversight, resolving issues, and ensuring a high‑quality guest experience.
• Oversees the preparation, distribution, tracking, and compliance monitoring of Facility Use Agreements.
• Deliver responsive, professional, and customer-focused service throughout the booking and event lifecycle. Build positive relationships with clients, event organizers, participants, and internal stakeholders while proactively addressing questions, coordinating requests, and resolving concerns to support a quality guest experience.
• Prepares work plans, operational reports, catering orders, departmental documentation, and other administrative materials to support event operations.
• Conduct routine facility site inspections to assess readiness and verify that cleanliness, safety, security, setup, and operational requirements are met. Identify deficiencies, coordinate corrective action, and communicate concerns to the appropriate personnel before and during events.
• Monitor and manage shared email accounts associated with reservations, bookings, and event operations. Ensure inquiries, requests, and correspondence are addressed promptly and professionally, with accurate information, appropriate follow-up, and consistent communication throughout the booking process.
• Support the administration and delivery of leagues and related recreational activities, including participant registration, scheduling, communications, staffing, facility coordination, and game-day operations, as needed.

Requirements:

• Post-secondary education in Business Administration, Event Management, Recreation, Hospitality, or a related field.
• Demonstrated experience in customer service, client relations, and delivering high-quality guest experiences.
• Current Standard First Aid and CPR certification, or willingness to obtain certification within an established timeframe.
• Valid Class 5 driver's license.
• Excellent written and verbal communication skills, with strong interpersonal abilities and a professional approach to engaging with clients, staff, and stakeholders.
• Proficiency in Microsoft Office applications, including Word, and Excel, with the ability to maintain accurate records, manage correspondence, and prepare operational documentation.
• Strong organizational and task coordination skills, with the ability to manage multiple priorities, coordinate competing deadlines, and maintain attention to detail in a dynamic environment.
• Ability to work effectively in a fast-paced, service-oriented environment, adapting to changing priorities and responding proactively to operational needs.
• Demonstrated initiative, problem-solving abilities, and sound judgment, with a commitment to teamwork, accountability, and continuous improvement.
• Knowledge of organized sports, league administration, scheduling, and participant coordination is considered an asset.
• Flexibility to work evenings, weekends, and adjusted shifts as required to support bookings, events, and operational demands.

Please note that the successful candidate must provide a satisfactory Criminal Reference Check.

WORKING CONDITIONS

Work is performed throughout all facilities at City Centre Park. Hours may vary; days, evenings, weekends, and holidays (as needed).

DISCLAIMER

This description has been designed to indicate the key responsibilities of the job and the nature of the work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

Job Type: Part-time

Pay: $25.00-$30.00 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• On-site parking

Work Location: In person