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Job Post Details

Service Coordinator - job post

Fortius Mechanical Inc
Langley, BC•Hybrid work
$55,000–$75,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • $55,000–$75,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Monday to Friday
  • On call

Location

Langley, BC•Hybrid work

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Paid vacation
  • Casual dress
  • Extended health care
  • Flexible schedule

Full job description

Service Coordinator

Mechanical / HVAC / Refrigeration

Company: Fortius Mechanical

Location: Greater Vancouver / Lower Mainland, BC

Job Type: Full-time, permanent

Schedule: Monday–Friday, Hybrid

Compensation: Competitive salary based on experience + extended health benefits

Reports To: Service Manager / Owner

ABOUT FORTIUS MECHANICAL

Fortius Mechanical is a British Columbia–based mechanical contractor providing HVAC, refrigeration, and plumbing service to commercial and institutional clients across the Lower Mainland. Our service department is the heartbeat of our business — fast response times, sharp diagnostics, and clean paperwork are what keep our clients calling back. We’re looking for a Service Coordinator who can run a busy dispatch board, keep our technicians moving, and treat every customer call like it matters.

POSITION SUMMARY

The Service Coordinator owns the day-to-day flow of service work — from the moment a customer calls in a problem to the moment the invoice goes out. You’ll dispatch technicians, manage the service schedule, source parts, communicate with customers, and keep job documentation tight. This is a high-volume, fast-paced role where strong communication, calm prioritization under pressure, and a good memory for who’s where and what they’re doing make all the difference.

KEY RESPONSIBILITIES

Dispatch & Scheduling

  • Receive incoming service calls, emails, and portal tickets; gather equipment details, site contacts, and problem descriptions.
  • Triage calls by urgency — no heat, no cooling, refrigerant alarms, water leaks — and dispatch the right technician for the job.
  • Build and maintain the daily/weekly service schedule, balancing emergency calls, planned maintenance (PM) visits, and quoted repair work.
  • Communicate ETAs and updates to customers proactively; manage expectations when schedules shift.
  • Coordinate after-hours and on-call rotations, including holiday and weekend coverage.

Technician Support

  • Keep technicians moving — anticipate parts, ladders, lifts, and access requirements before they leave the shop.
  • Handle real-time problem solving from the field: sourcing parts, confirming model numbers, contacting suppliers, escalating to the Service Manager.
  • Review work orders and field notes for completeness; chase missing time, materials, photos, or readings before closing tickets.

Parts & Procurement

  • Source parts and equipment from local supply houses (Wolseley, EMCO, Refrigerative Supply, Trane, Daikin, etc.); confirm pricing, availability, and pickup vs. delivery.
  • Track outstanding parts orders and follow up daily on backorders so jobs don’t stall.
  • Maintain accurate truck stock and shop inventory records; flag low stock for replenishment.

Customer Service & Account Management

  • Be the primary point of contact for service customers — property managers, facility managers, restaurant owners, building operators.
  • Schedule preventive maintenance visits per service agreements and confirm contract scope is delivered on time.
  • Provide written quotes for recommended repairs based on technician findings; follow up to convert quotes to work orders.
  • Resolve scheduling conflicts, billing questions, and minor complaints; escalate appropriately.

Documentation, Compliance & Billing

  • Open and close service tickets in the dispatch software; ensure work orders are accurate and ready to invoice.
  • Submit Technical Safety BC permits, refrigerant declarations, and gas permits as required for service work.
  • Maintain compliance documentation including WorkSafeBC paperwork, site-specific safety requirements, and customer COIs.
  • Support the bookkeeper with invoicing, PO matching, and customer follow-up on overdue accounts when needed.

WHAT YOU BRING

Required

  • 2+ years of dispatch, service coordination, or scheduling experience in HVAC, refrigeration, plumbing, electrical, or another skilled trade an asset
  • Cool head under pressure — you can hold three phone lines, two text threads, and a tech on the radio without losing the plot.
  • Excellent verbal and written communication; comfortable being the voice of the company on the phone.
  • Strong computer skills: dispatch/field service software (Jobber, ServiceTitan, BuildOps, FieldEdge, or similar), Excel, Outlook.
  • Strong organizational skills and attention to detail; you double-check addresses, model numbers, and PO numbers before they leave your desk.
  • Legally entitled to work in Canada.

Considered an Asset

  • Working knowledge of HVAC, refrigeration, or plumbing equipment — rooftop units, splits, heat pumps, walk-in coolers, boilers, DHW systems.
  • Familiarity with Technical Safety BC permitting, gas permits, and refrigerant tracking requirements.
  • Experience with service contracts, PM scheduling, and recurring billing structures.
  • Background working with commercial property managers, restaurants, or institutional clients.
  • Trade background or technical training (even partial apprenticeship) is a strong asset.

WHAT WE OFFER

  • Competitive salary based on experience.
  • Extended health and dental benefits.
  • Paid vacation
  • Small-team environment where your work has visible impact and good ideas get implemented quickly.
  • Stable, year-round work with a growing company and a strong service customer base.

HOW TO APPLY

Email your résumé and a brief cover note telling us about your coordination experience to:

service@fortiusmechanical.com

Please use the subject line “Service Coordinator – [Your Name].” Applications will be reviewed on a rolling basis until the position is filled.

Pay: $55,000.00-$75,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • Vision care

Work Location: Hybrid remote in Langley, BC

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