Restaurant Customer Service jobs

Job Overview
We are seeking a dynamic and experienced Food & Beverage Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, extensive restaurant and food service experience, and a passion for delivering exceptional customer experiences. This role involves managing staff, ensuring food safety standards, and maintaining high-quality service in a fast-paced environment. The Food & Beverage Manager will play a pivotal role in supervising team members, coordinating food and beverage services, and upholding the establishment’s reputation for excellence.

Responsibilities

• Lead and supervise the food and beverage team to ensure efficient operations and outstanding customer service.
• Liaise with Chef on food preparation, cooking, serving, and food handling processes to maintain quality standards.
• Manage restaurant operations including POS (Square) to facilitate smooth transactions.
• Conduct interviewing, hiring, training, and performance evaluations for staff members.
• Ensure compliance with food safety regulations and OH&S.
• Monitor inventory levels, order supplies, and manage stock control to prevent shortages or overstocking.
• Coordinate with kitchen staff on menu planning, special events, and promotional activities.
• Maintain a welcoming environment for guests by addressing concerns promptly and professionally.
• Implement policies related to hospitality, food safety, and customer service to enhance overall guest satisfaction.

Requirements

• Proven experience in restaurant management or food service leadership roles; supervising experience is highly preferred.
• Familiarity with POS systems such as Square POS
• Background in restaurant, hospitality or hotel management is advantageous.
• Excellent team management skills with the ability to lead, motivate, and develop staff members.
• Effective communication skills with experience in interviewing and training new employees.
• Knowledge of the food industry trends and customer service best practices.
• Ability to handle multiple responsibilities efficiently in a fast-paced environment.
• Leadership qualities with a focus on hospitality excellence and operational efficiency. This position offers an exciting opportunity for a dedicated professional to contribute significantly to our team while advancing their career within the hospitality industry.

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Discounted or free food

Work Location: In person