Restaurant Banquet jobs in Scarborough, ON

Key Responsibilities:

Operations:

• Part of Management team to oversee all operations for all F&B services for the Conference Centre
• Part of Management team to oversee all supervisors, servers, bartenders and porters
• Work closely with BOH and Bookings team for overall conference centre management
• Oversee floor operations, service quality, and lead the operations team for seamless event execution (food services ranging from buffets, plated meals, breaks, major conferences, receptions etc.)
• Enforce unit-specific policies and maintain positive vendor relations with approved Compass vendors.
• Resolve service and guest issues, making recommendations for best practices.
• Maintain continuous evaluation of the reservations process and implement improvements.
• Ensure compliance with SLAs, manage daily operations, and maintain pars and prep lists.

Guest Experience:

• Cultivate strong client relationships, ensuring an outstanding guest experience with service and menu options.
• Serve as the primary point of contact for clients, guests, and Compass upper management.
• Report SLA results to guests and actively seek continuous improvement.

People Leadership:

• Act as the final point of contact for managers and team members with unit associates reporting to you.
• Lead recruitment, hiring, scheduling, and general administrative duties for the team.
• Manage all stages of food preparation, menu planning, budgeting, costing, and inventory management, including allergen programs.
• Coach and guide associates, facilitating their career development, and conduct performance reviews.

Administration:

• Ensure compliance with Compass' Quality Assurance, Occupational Health and Safety Act, and WHMIS regulations.
• Conduct regular workplace inspections and WHMIS training for staff.
• Possess a comprehensive understanding of contract requirements, maintain SOW, and meet SLAs.
• Complete weekly schedules for servers, bartenders and porters based on standardized staff ratios while finding operational efficiencies
• Process weekly payroll.

Qualifications:

• Minimum of two years of related banquet, event, or conference management services - food service experience required
• ProServe, Food Safe, or Basic First Aid training is preferred
• Proficient in controlling food and labour costs.
• Creatively apply trendy food items and presentations to enhance food service operations.
• Strong leadership skills, serving as a motivator, mentor, and leader.
• Detail-oriented with exceptional team collaboration abilities.
• Outstanding client and guest relationship skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Job Types: Full-time, Permanent

Pay: $62,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Education:

• Bachelor's Degree (preferred)

Experience:

• Hospitality: 2 years (required)
• Banquet/Event/Conference: 2 years (preferred)
• People Management: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person