Responsable Support Technique jobs

The application window is expected to close on: 07/26/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Introduction
We manage the lifecycle of customer projects, aligning client goals with Cisco’s strategy. We use PMI and Agile methodologies to maintain project health, financial stability, and operational governance from start to finish. We are committed to delivering technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget!

Who You'll Work With
We partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment. We collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for our clients. We work with vendor management teams to handle partner selection and contract negotiations, and we lead global project teams to ensure consistent, high-quality delivery every time!

What You'll Do

• Lead Strategic Programs: We handle large-scale programs, overseeing resources, budgets, and risks to ensure project profitability and success.
• Advise Leadership: We act as trusted advisors to IT and executive leaders, translating business requirements into actionable delivery plans.
• Drive Innovation: We use AI and automation to streamline planning and reporting, identifying new ways to improve efficiency!
• Ensure Governance: We monitor financial health and delivery performance using Cisco’s internal tools, ensuring accurate revenue and margin tracking.
• Share Expertise: We mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events to share our technical knowledge.

Minimum Qualifications

• Bachelor’s degree with 8 years of experience (or equivalent), PMP certification, and CPMAI certification.
• A solid track record of handling large, complex programs and the technical knowledge required to guide delivery plans.
• Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets.

Preferred Qualifications

• Additional professional project management certifications.
• Technical credentials such as CCST Networking, CCST Security, or CCNA to support technical oversight.
• Experience with change management and driving operational discipline across large teams.

Responsable des programmes clients

Introduction
Nous gérons les projets clients tout au long de leur cycle de vie afin d’harmoniser les objectifs des clients avec la stratégie de Cisco. Nous appliquons les méthodologies PMI et Agile pour assurer la bonne marche des projets, leur stabilité financière et leur gouvernance opérationnelle, du lancement à la clôture. Nous nous engageons à offrir des solutions techniques qui répondent aux résultats commerciaux attendus, tout en veillant à ce que chaque projet respecte sa portée, son échéancier et son budget.

Vos collègues
Nous travaillons en étroite collaboration avec les responsables de la prestation de services et de l’expérience client afin d’assurer la visibilité sur les projets et l’harmonisation des efforts. Nous collaborons avec les équipes des ventes, de l’ingénierie et du développement commercial pour concevoir et mettre en œuvre des solutions adaptées aux besoins de nos clients. Nous collaborons avec les équipes responsables de la gestion des prestataires pour sélectionner les partenaires et négocier les contrats. Nous dirigeons également des équipes de projet internationales afin d’assurer une prestation uniforme et de grande qualité.

Vos fonctions

• Diriger des programmes stratégiques : nous pilotons des programmes de grande envergure et supervisons les ressources, les budgets et les risques afin d’en assurer la rentabilité et la réussite.
• Conseiller la direction : nous agissons comme conseillers de confiance auprès des dirigeants des TI et des cadres supérieurs, et traduisons les exigences commerciales en plans de prestation concrets.
• Stimuler l’innovation : nous misons sur l’intelligence artificielle et l’automatisation pour simplifier la planification et la production de rapports, et trouver de nouvelles façons d’accroître l’efficacité.
• Assurer la gouvernance : nous surveillons la santé financière des projets et le rendement de la prestation à l’aide des outils internes de Cisco afin d’assurer un suivi précis des revenus et des marges.
• Partager notre expertise : nous encadrons les gestionnaires de projet, dirigeons les initiatives internes d’amélioration continue et représentons Cisco lors d’événements sectoriels afin de faire rayonner notre expertise technique.

Qualifications minimales

• Baccalauréat et huit ans d’expérience, ou combinaison équivalente, ainsi que les certifications PMP et CPMAI.
• Expérience éprouvée de la gestion de programmes complexes de grande envergure et connaissances techniques nécessaires pour orienter les plans de prestation.
• Capacité démontrée à gérer les prévisions financières, le suivi des revenus et les budgets de projet.

Qualifications recherchées

• Autres certifications professionnelles en gestion de projet.
• Certifications techniques, comme CCST Networking, CCST Security ou CCNA, permettant d’assurer une supervision technique efficace.
• Expérience de la gestion du changement et de l’instauration d’une discipline opérationnelle au sein de grandes équipes.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $119,000.00 to $150,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:
$158,200.00 - $241,700.00

Non-Metro New York state& Washington state:
$140,600.00 - $241,800.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.