Residential Support Services $30,000 jobs in Edmonton, AB

Cantiro

Expectations are just the beginning at Cantiro. Our single-family homes, townhomes, duplex homes, and luxury condos are designed beyond the essentials to create a higher quality of lifestyle.

We treat everyone that comes in contact with us like family. That's why our customer service has been repeatedly recognized through both industry awards and customer stories. Every experience with Cantiro is as elevated as the outcome.

Cantiro is hiring for a Client Care Liaison

Position Summary

The Client Care Liaison is responsible for delivering an exceptional homeowner experience by serving as the primary point of contact throughout the homeowner journey, from stake date through completion of warranty. This role ensures clear communication, proactive coordination, timely issue resolution, and seamless collaboration among homeowners, trade partners, and internal departments.

The Client Care Liaison plays a critical role in building trust with homeowners, managing expectations, coordinating service activities, and supporting Cantiro's commitment to outstanding customer experiences.

Key Accountabilities

Homeowner Experience & Communication

• Act as the primary homeowner contact throughout the customer journey.
• Build strong, professional relationships with homeowners while fostering confidence in the Cantiro experience.
• Provide timely, accurate, and professional responses to homeowner inquiries.
• Educate homeowners on construction milestones, possession processes, warranty coverage, maintenance responsibilities, and service procedures.
• Attend homeowner milestone appointments when required or practical, including home start, rough-in walk-throughs, and cabinet walk-throughs, to support proactive communication across departments and a consistent homeowner experience.
• Proactively communicate updates regarding construction progress, service appointments, and outstanding items.
• Manage homeowner concerns and support timely resolution while maintaining positive relationships and appropriate expectations.
• Support homeowner satisfaction and customer experience objectives.

Scheduling & Coordination

• Coordinate homeowner appointments, inspections, trade service visits, and warranty repairs.
• Schedule possession-related appointments and support the possession process as required.
• Manage appointment bookings and ensure timely communication with all stakeholders.
• Coordinate internal resources and trade partners to support efficient completion of service work.
• Monitor upcoming milestones and ensure homeowners receive the required information and reminders.
• Maintain accurate scheduling records and service tracking information.

Warranty & Service Administration

• Review and process warranty requests and homeowner service submissions.
• Create and manage work orders, purchase orders, and service documentation.
• Track service requests from initiation through completion and follow up on outstanding items.
• Ensure accurate documentation of homeowner interactions, service activities, and resolutions.
• Support warranty administration in accordance with company standards and applicable warranty requirements.
• Assist in identifying recurring concerns and trends to support continuous improvement.
• Location is primarily at the Cantiro corporate office, however occasional trips to site will be required.

Trade Partner Coordination

• Coordinate service work with trade partners, suppliers, and contractors.
• Maintain positive working relationships with external partners to support timely completion of work.
• Monitor service commitments and follow up on outstanding work orders.
• Assist in resolving scheduling conflicts and service-related challenges affecting homeowners.

Internal Collaboration

• Work closely with Construction, Sales, Design, Finance, and Client Care teams to support a consistent homeowner experience.
• Communicate homeowner concerns, service risks, and escalations to the appropriate stakeholders.
• Support cross-functional collaboration to help ensure customer commitments are achieved.
• Contribute to departmental process improvements, service initiatives, special projects, and operational support as required.

Administrative Excellence

• Maintain accurate homeowner files, service records, and supporting documentation.
• Ensure data integrity within company systems and databases.
• Prepare reports and tracking information as required by leadership.
• Ensure communication and documentation meet company standards.
• Support organizational efficiency through attention to detail and process compliance.

Qualifications & Experience

Required Qualifications

• High School Diploma or equivalent.
• Minimum of two to three years of customer service, administration, client care, or related experience.
• Strong proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently while effectively managing competing demands.
• A valid driver’s license and clean driver's abstract is required.
• As this position is a client-facing role, the successful candidate will be required to go through a background check including criminal and references.

Preferred Qualifications

• Post-secondary education in business administration, customer service, or related fields.
• Experience in residential homebuilding, construction, warranty, or property management.
• Knowledge of new home warranty processes and guidelines.
• Experience coordinating appointments, service work, and homeowner communications.
• Experience using customer relationship management and service management systems.

Core Competencies

Customer Focus: Demonstrates a commitment to exceptional customer experiences through responsiveness, empathy, professionalism, accountability, and solution-focused service.

Communication: Communicates clearly and professionally with homeowners, trade partners, external stakeholders, and team members at all levels of the organization.

Relationship Management: Builds and maintains strong working relationships while navigating challenging situations with professionalism and respect.

Organization & Accountability: Maintains accuracy, follows through on commitments, manages competing priorities, and takes ownership of outcomes.

Problem Solving: Identifies issues proactively, evaluates options, and implements practical solutions while balancing homeowner needs and business objectives.

Adaptability: Demonstrates flexibility in a dynamic environment and embraces continuous improvement, evolving processes, and new technologies.

Teamwork & Collaboration: Works cooperatively across departments to support organizational goals and a seamless homeowner experience.

Working Conditions

• Full-time salaried position with a standard workweek of 37.5 hours.
• Primarily office-based, with occasional travel to job sites, homeowner homes, or other company locations.
• Frequent use of computers, phones, and customer management systems.
• Prolonged periods of sitting, data entry, and communication activities.
• Occasional lifting of materials up to 10 pounds.
• Flexibility may be required during peak operational periods to support homeowners and business needs.

Physical Requirements

• Ability to attend active construction sites, walk uneven ground, use stairs, and participate in on-site homeowner appointments as required.
• Occasional travel between office locations, show homes, job sites, and homeowner residences may be required.
• Our office is located on 124 Street and 102 Avenue; there are numerous public parking options within close proximity to our office. Cantiro will assist the successful candidate with a list of available lots in the area.
• Ability to work primarily from the office while remaining available to attend job sites, show homes, homeowner residences, and other company locations as required.

Cantiro Core Expectation

Every interaction matters. The Client Care Liaison is expected to deliver a homeowner experience that reflects Cantiro's commitment to trust, accountability, communication, and continuous improvement, while ensuring homeowners feel informed, supported, and valued throughout their journey.

**We thank all applicants for their interest, however only those selected for an interview will be contacted**

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience in any of the following industries (Residential Homebuilding, Construction, Property Management, Warranty Services)?
• Are you legally authorized to work in Canada?

Experience:

• Customer service, administration, client care, or related: 2 years (required)

Work Location: In person