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The City of Edmonton’s Waste Services team is seeking a detail-oriented and collaborative Billing Service Representative. In this role, you will play a key part in ensuring our residential, commercial, and corporate waste accounts are accurately configured, investigated, and maintained within our billing systems. Working closely with internal teams, service providers, and community members, you will help navigate complex billing structures, solve account discrepancies, and resolve inquiries with care. Your sharp analytical skills and clear communication will directly ensure fair billing and seamless service delivery across Edmonton. If you thrive in a dynamic environment where technical problem-solving meets community service, we encourage you to apply.

What will you do?

• Create, update, and manage billing accounts for multi-family, single-family, and corporate facilities in utility databases
• Investigate tax parcel data, spatial maps, and development systems to assign accurate billing rates and collection codes
• Respond to account inquiries and billing concerns from community members, explaining technical billing details with clarity and empathy
• Perform complex account reconciliations, calculate adjustments, and process authorized credits or debits
• Partner with field inspectors, cart delivery teams, and service providers to resolve service level changes and property setup discrepancies
• Support special initiatives, such as the Secondary Suite Cart Sharing Program, by reviewing applications, reply to customer inquiries and maintaining program data

• Generate regular statistical reports, maintain bin maintenance records, and assist with process improvements

Qualifications

• Completion of Grade twelve (12) supplemented by coursework in customer relations or business administration

• Minimum of three (3) years of directly related experience in customer billing, account management, or administrative operations

Assets:

• Completion of Customer Information System (CIS/SAP) or POSSE software training

Skills required for success:

• Strong problem-solving abilities to reconcile complex data from multiple systems and databases
• Clear written and verbal communication skills to explain technical billing and bylaw information to diverse audiences
• Knowledge of municipal Zoning Bylaws concerning diverse residential classifications, including backyard suites and secondary units
• Excellent organizational skills to manage competing priorities and tight operational timelines
• Experience with data reconciliation using various spreadsheet and data analysis tools, including Google Sheets and Microsoft Excel
• Proficiency utilizing land use systems, GIS mapping software, and POSSE databases to verify property details and confirm development permits
• Demonstrated proficiency using the CIS to manage account setups, execute billing adjustments, and initiate case records
• Excellent interpersonal skills with the ability to build and maintain effective relationships that reflect a respectful and inclusive style
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

• Applicants may be tested

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 Permanent Full-Time position

Hours of Work: 33.75 Hours per week

Salary Range: $30.315 - $38.012 (Hourly); $53,407.450 - $66,967.640 (Annually)

Recruitment Consultant: SL/RF

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