Residential Support Services $30,000 jobs in Edmonton, AB

Are you passionate about communicating, collaborating and putting people first? Bring your expertise in solution based, front-line support to City Glass where our teams work together to achieve not only an exceptional client experience but also an exceptional employee experience.

Who we are

At City Glass & Supply, we don’t just cut glass—we shape possibilities. As Edmonton’s leading full-service glass fabrication and installation company, we specialize in frameless shower doors, mirrors, sealed units, custom windows, commercial framing, and custom interior glass features. Every piece is manufactured locally with precision, care, and craftsmanship.

We proudly partner with homebuilders, renovators, in-fill specialists, commercial contractors, and homeowners to bring their designs to life—because at City Glass, the details matter.

Our opportunity

We are seeking a motivated and customer-focused Residential Account Manager to manage client relationships and residential glass projects from initial inquiry through ordering, delivery, and installation. This role combines sales, estimating, project coordination, and customer service for products such as shower enclosures, mirrors, insulated glass units, railings, window replacements, and specialty glass. The ideal candidate has glazing-industry experience, strong communication and organizational skills, and the ability to collaborate with customers, suppliers, production teams, and installers to deliver accurate, timely, and high-quality solutions.

Accountabilities

• Maintain organized project files (digital and physical).
• Prepare detailed and accurate estimates for glass projects including shower enclosures, mirrors, insulated glass units, railings, window replacements, and specialty glass.
• Serve as primary point of contact for homeowners, contractors, and builders.
• Track change orders and assist in pricing and documentation.
• Ensure compliance with contract documents, safety standards, and building codes.
• Process glass orders including windows, shower enclosures, mirrors, railings, storefront (commercial if applicable), and specialty glass.
• Assist with budget tracking and cost control.
• Support billing preparation and progress payment documentation.
• Issue purchase orders and track material deliveries.
• Coordinate with glass manufacturers, aluminum suppliers, and hardware vendors.
• Verify material quantities and specifications against project documents.
• Resolve discrepancies in shipments and materials.
• Build/maintain relationships with existing clients through warm calling and regular follow-ups.
• Present and demonstrate products or services to potential clients.
• Collaborate with production and installation to provide excellent customer service and support.
• Following up on leads and researching to identify potential prospects.
• Offering professional, effective and efficient solutions for customer inquiries and concerns
• Participating in training or associated product meetings when necessary

Qualifications

• Proven experience in outside sales or business development
• Strong communication and problem-solving
• Strong knowledge of glazing industry
• Ability to read and interpret drawings
• Self-motivated and driven to achieve sales targets.
• Ability to meet deadlines in a fast-paced environment.
• Ability to work independently and as part of a team.
• Client management and multitasking skills
• Ability to interpret and analyze sales data.
• Knowledge of basic computer programs such as Microsoft Office
• We will provide education to our internal computer systems.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person