Skip to main content
Post your resume and find your next job on Indeed!

Region of Peel jobs

Sort by: -
    • Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region).
    • Automated Customer Experience / AI Quality Specialist.
    • (1) Temporary Full Time - Up to 12 months.
    • (1) Temporary Full Time - Up to 9 months.
    • (1) Temporary Full Time - Up to 8 months.
    • A valid class G driver’s license.
    • Full-week and daily work opportunities available.
    • Professional job sites – clean, organized, and well-managed.
    • Own tools and reliable vehicle.
    • Requires travel within assigned region between patients’ residences or facilities.
    • In this role, you will help clients with basic household tasks such as meal…
    • P&A Opportunities Inc.* is looking for staff for cleaning and maintenance projects.
    • No prior experience required*, just basic knowledge of the role.
    • Schedule: *Monday-Friday | 8.30 am to 4:30 pm.
    • The SupportHER Program provides 24/7 crisis response and continuum of care to exploited and sex trafficked girls…
    • Carrying out all assigned routine/non-routine summer and winter highway maintenance operations and activities undertaken from designated patrol centers.
    • Put your training, experience and passion for quality Child.
    • Care and Early Learning to work at Family Day.
    • Position Available: Assistant Teacher, Contract Part…
    • Employment Type:* Casual/FT availability.
    • Under general supervision of and reporting to the Security Shift Supervisor, the security guard will be responsible…
    • Employment Type:* Casual / On-call.
    • Shift Schedule:* Day & Evening Shifts (8:00am to 4:00pm) and (6:00pm to 2:00am) Flexible hours, typically 4–7 hours per…
    • Job Type: Contract (Until March).
    • Work Model: Fully In-Office (8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM).
    • Our client in Peel Region, ON is currently seeking an…
    • We are looking for an IT Helpdesk Supervisor on a full time, permanent basis.
    • This position ensures reliable and secure IT operations by providing technical…
    • Process up to 600 vendor invoices, including non-routine payments such as rental agreements, in accordance with company financial policies and procedures.
    • Project programme and commercial management, Business development, Civil.
    • These roles focus on delivering complex municipal infrastructure projects and building…
    • Project programme and commercial management, Business development, Civil.
    • These roles focus on delivering complex municipal infrastructure projects and building…
Get e-mail updates for the latest Region of Peel jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

regional municipality of peel
town of caledon
pfp
ofa
only fans
peel district school board
peel police
perl

Career Resources:

Job Post Details

Automated Customer Experience / AI Quality Specialist - job post

Super.com
Canada•Remote
$55,000–$81,000 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $55,000–$81,000 a year

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Paid time off

Full job description

Location

Canada; United States

Employment Type

Full time

Location Type

Remote

Department

Operations

Compensation

  • USA$55K – $81K
  • CAN - Tier 1CA$61K – CA$79K
  • CAN - Tier 2CA$59K – CA$76K

Tier 1:

  • Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)

  • Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)

Tier 2:

  • All other Regions and Municipalities

As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.


Automated Customer Experience / AI Quality Specialist



About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career, and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role

Our mission is to make customer support easy, effective, and financially efficient. As AI support experiences continue to scale across chat and voice, maintaining high-quality customer interactions is critical to our success.

In this role, you will own the quality evaluation, operational auditing, and performance monitoring of our AI Agents across chat and voice channels. You will review customer interactions at scale to identify customer experience risks, escalation failures, policy gaps, conversational breakdowns, and opportunities to improve AI behavior.

You’ll work closely with Operations, Product, Engineering, and AI partners to ensure our AI Agents are resolving customer issues accurately, confidently, and consistently while protecting customer trust and driving CSAT improvements.

This is a unique opportunity to help define how AI Quality Assurance operates within Customer Support and directly influence the future of AI-powered customer experiences at Super.com.



About the team

This role is part of the newly formalized Automated Customer Experience (ACX) Team focused solely on the design, quality, performance, and optimization of our AI Agents. We believe Super.com Customer Support is positioned to lead the industry curve in AI Agent support coverage and capabilities.

This team works closely across multiple Operations sub-functions — including Business Operations, Technical Account Management, Engineering, QA, and Customer Experience teams.

What you’ll be working on:

  • Review and audit AI chat and voice interactions to evaluate customer experience, AI agent performance, policy adherence, escalation handling, and resolution quality.

  • Identify trends impacting CSAT, containment, customer effort, and operational performance through interaction reviews and data analysis.

  • Monitor AI failures including hallucinations, looping behavior, incorrect resolutions, and poor handoff experiences to human agents.

  • Analyse AI interactions to identify key business and customer insights.

  • Partner with conversation designers, product and operations teams to improve prompts, escalation logic, recovery flows, and conversational behavior.

  • Build scalable automated reporting frameworks and quality monitoring tools and guardrails that measure AI performance, customer impact, and operational risk across channels.

What we’re looking for:

  • Degree in Business, Communications, Customer Experience, Data Analytics, or a related field.

  • Experience in AI chat and voice platforms, Quality Assurance, Customer Support Operations or customer experience analysis.

  • Strong written and verbal communication skills with the ability to evaluate conversational quality across both chat and voice interactions.

  • Analytical mindset with experience interpreting CSAT, QA trends, operational metrics, or customer feedback data.

  • Experience working with CRM systems, support platforms, or AI support tools in a customer-facing environment.

Bonus points for:

  • Experience in AI Conversation design

  • Experience working with AI chatbot or voice automation platforms such as Decagon, Ada, Intercom, PolyAI, or similar tools.

  • Previous experience building and maintaining QA scorecards, conversation analytics, sentiment analysis, or operational auditing frameworks.

  • Experience in travel, fintech, marketplace, or SaaS support environments.

  • Strong project management and cross-functional collaboration skills.

We’ve got you covered:

At Super.com, we believe in supporting our team so they can thrive—both at work and in life.

  • Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

  • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

  • Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.

  • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

  • Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits.

  • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

At Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.

Let Employers Find YouUpload Your Resume