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    • Coordinate quality assurance and administrative activities for the Post Discharge Call Centre (PDCC) (e.g. 3-6 team members).
    • View all Humber River Health jobs - Greater Toronto Area jobs - Patient Assistant jobs in Greater Toronto Area, ON
    • Salary Search: Quality and Patient Safety Assistant salaries in Greater Toronto Area, ON
    • See popular questions & answers about Humber River Health
    • 2–5+ years of experience in pharmaceutical quality assurance or operations.
    • Background in process improvement and quality investigations.
    • Maintenance and organization of all quality documents.
    • Communicates with clarity, verbally to conduct personnel training and in one on one or group situations,…
    • College diploma or university degree in Chemistry, Food Science or Microbiology Excellent computer, reporting, and time management skills.
    • Identify and escalate quality or compliance concerns to management.
    • College Diploma or Bachelor's Degree in science or engineering.
    • Notify managers about quality issues.
    • Inspecting and testing products to ensure they meet specifications.
    • Able to understand mechanical drawings is a must.
    • The goal of this role is to maintain product safety and quality, improve productivity through effective quality management and audits, and exceed customer…
    • Should have a degree or diploma in Quality Assurance or related fields (CQE, etc).
    • Bachelor’s degree in Industrial or Mechanical Engineering degree is a plus.
    • Degree in Electrical Engineering or equivalent.
    • Knowledge of quality concepts and testing methods.
    • PEng or ability to obtain PEng.
    • QA Test : 3 years (required).
  • View similar jobs with this employer
    • A collaborative environment where your technical feedback directly shapes product quality and development processes.
    • Paid maternal and parental leave.
    • Minimum 1–3 years of experience in quality assurance, quality control, inspection, maintenance, construction, or a related environment.
    • Bachelor’s degree or Diploma in food science, microbiology or related discipline.
    • Conduct quality and sensory audits on finished products.
    • Act as the first point of contact for quality issues on the floor, escalating concerns to the QC/CI Specialist or Operations Manager immediately.
    • Report to management any deviations from company procedures, or other discrepancies that may affect product quality or GMP status according to established…
    • Design and maintain QAT test plans and quality documentation, balancing risk mitigation with optimal resource use.
    • Experience with manual and automated testing.
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Quality and Patient Safety Assistant
Humber River Health
·
3.8
Greater Toronto Area, ON
$29.80–$37.27 an hour
Temporary, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$29.80–$37.27 an hour

Job type

Temporary
Full-time

Shift and schedule

Weekends as needed
Evenings as needed

Full job description

Position Profile:
Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.
At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!


Right now we’re looking for an Quality & Patient Safety Assistant to join our Quality & Patient Safety Team.

Employment Status: Temporary Full-Time
Duration: 6 Months

Reporting Relationship: Director, Quality & Patient Safety

Location: Humber River Health – Wilson Site

Hours of work: Days, occasional evenings/weekends

Union: Non-Union

Hourly Rate Range: $29.799 - $37.272


Responsibilities:

  • Coordinate quality and patient safety initiatives (e.g. patient experience, quality, patient safety, etc.) by researching, gathering, and preparing information including documentation into a database/spreadsheet and working with internal and external stakeholders
  • Gather and prepare quality and patient safety data and unit management reports for Executive and Unit management review (e.g. patient satisfaction and experience; post discharge patient feedback, safety and patient relations safety trends)
  • Configure and manage user permissions for quality & patient safety databases/information sources
  • Provide support by answering technical questions on respective quality & patient safety databases/information
  • Assist Hospital departments with quality and patient safety initiatives (e.g. Best Practice Spotlight Organization) by gathering and analyzing data and information
  • Coordinate quality assurance and administrative activities for the Post Discharge Call Centre (PDCC) (e.g. 3-6 team members).
  • Provide ad hoc support to the unit by answering intake calls, web inquiry and in person consults from patients and families.
  • Other duties as assigned.


Qualifications:

  • Diploma in business, healthcare or related field required.
  • Demonstrated expertise in MS Office (Outlook, Word, Excel, PowerPoint, Access, etc.)
  • Database knowledge and administration User experience design
  • Statistical analysis skills
  • Experience in survey management and administration
  • Problem solving, tact and diplomacy, interpersonal, customer service, time management, relationship building, organizational, critical thinking.
  • Ability to work independently and collaboratively within a team
  • Ability to multitask in a fast paced environment
  • Excellent customer service, time management, communication, attention to detail, relationship management, critical evaluation, interpersonal
  • Excellent communication and interpersonal skills
  • Proven problem solving skills
  • Ability to handle sensitive and confidential issues/information in a professional manner
  • Excellent attendance record
  • An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.


Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to hr@hrh.ca with any relevant details, screenshots, or links.
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