Program Service Delivery Clerk jobs

Location

Location: Thorold, ON

Temporary Duration

Approximate Duration: 12 months

Division

Clerks Administration

Important Notices & Amendments

This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home.

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Description

JOB SUMMARY

Reporting to the Manager of Records and Information Management, the Corporate Information Representative is responsible for operational activities related to a fully integrated records management program, including participating in all aspects of corporate records management lifecycle such as maintaining corporate records and operating the corporate records management system. Provide records research and retrieval support as well as administrative and project support services for enterprise records management projects and the records management program. Provide support, consultation, and advice to Niagara Regional staff for the management of corporate records. Provide training about records management processes, policies, and procedures, and records management applications and information systems to Niagara Regional staff.

QUALIFICATIONS

EDUCATION

• Post-secondary degree in Library and Information Science, Public Administration, Political Science, or related discipline, or an equivalent combination of education and experience.
• Record and Information Management (RIM) industry certification (e.g., Information Governance, Records, and Information Management and/or Privacy, Access, and Information Management).

KNOWLEDGE/EXPERIENCE

• Minimum of 3 years of records management experience, preferably within a municipal environment, 5 years preferred.
• Proficiency with Enterprise Content Management (ECM) systems, preferably Records365.
• Proficiency in MS Office Suite software, including Microsoft SharePoint and Power BI for reporting.
• Experience understanding and interpreting legislation and regulatory requirements relevant to records and information management.
• Experience managing physical and electronic records and demonstrated understanding of the records management lifecycle, including assessment, classification, and retention of physical and electronic records.
• Experience with the creation and maintenance of retention schedules and file plans.
• Knowledge of corporate policies and procedures related to records management, including retention schedules.
• Experience with the delivery of Enterprise Content Management projects preferred.

SKILLS

• Excellent communication and presentation skills, written and oral, with the ability to build and maintain effective working relationships.
• Ability to handle confidential and sensitive information with discretion and tact.
• Excellent time management skills and ability to work effectively with multiple priorities and pressures with minimum supervision.

SPECIAL CONDITIONS

• Must be able to lift to 30 lbs. safely.
• Must be able to perform duties which involve, stretching, bending, lifting, and carrying.

About Us

Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: myhr@niagararegion.ca
• Phone: 905-980-6000 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

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