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Job Post Details

Product Owner (626) - job post

Trail Appliances Ltd.
3.5 out of 5 stars
Richmond, BC V6V 0B2•Hybrid work
Permanent

Job details

Job type

  • Permanent

Location

Richmond, BC V6V 0B2•Hybrid work

Benefits

Pulled from the full job description

  • Extended health care

Full job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).
This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

As a Product Owner, you will

Product Strategy & Roadmap

  • Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
  • Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations

Process & Solution Improvement

  • Identify gaps across processes, data, controls, usability, and automation
  • Evaluate friction points for customers and employees and propose scalable improvements
  • Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches

Backlog Ownership & Delivery

  • Own and prioritize the product backlog based on business value, urgency, and effort
  • Translate business needs into:
    • Requirements and process maps
    • User stories and acceptance criteria
    • UI/UX expectations and measurable outcomes

Cross-Functional Collaboration

  • Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
  • Facilitate workshops, backlog refinement sessions, demos, and decision forums
  • Ensure alignment across business and technical stakeholders

Testing & Release Execution

  • Participate in system testing and lead/support UAT
  • Validate delivered solutions against requirements before release
  • Coordinate release readiness, including training, documentation, and adoption activities

Performance & Adoption

  • Measure outcomes against defined KPIs
  • Ensure delivered solutions drive real business improvements
  • Support post-launch optimization and continuous improvement

To be successful in this role, you bring

  • 5+ years in product ownership, business analysis, enterprise systems, or digital transformation
  • Proven ability to prioritize competing demands and connect technology to business outcomes
  • Strong business analysis skills:
    • Process mapping
    • Requirement definition
    • User stories and acceptance criteria
    • Benefit measurement
  • Excellent stakeholder engagement skills with the ability to influence and challenge effectively
  • Experience with testing, UAT, and validating delivered solutions
  • Strong communication skills—able to translate between business and technical teams
  • Comfortable working with data and KPIs to drive decisions and measure success
  • Solid understanding of UI/UX principles in business systems

Bonus points

  • Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
  • Background in retail, supply chain, logistics, finance, customer service, or sales enablement
  • Familiarity with Agile delivery practices and backlog management tools
  • Experience with process mapping, journey mapping, wireframing, or prototyping
  • Exposure to change management, training, adoption, and post-launch performance tracking

Who You’ll Work With

  • Senior Director, Business Enablement, Automation & Data
  • Business leaders, SMEs, and frontline teams
  • Other Product Owners and Enablement team members
  • IT teams including developers, QA, architects, and operations
  • Data, analytics, finance, HR, and external partners/vendors

Work Environment

  • Hybrid work environment with regular in-person collaboration sessions
  • Standard business hours with occasional support during releases or critical events
  • Minimal travel; occasional visits to stores, distribution centres, or business sites may be required

Why Join Trail?

  • Competitive salary + extended health benefits
  • Generous employee appliance discounts
  • Opportunities for career growth and development
  • Collaborative, team-oriented culture with events and volunteer programs
  • Opportunity to impact a trusted Canadian brand at scale
INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?


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