Patient Service Clerk jobs in Ottawa, ON

Company Overview

La Vie Executive Health Centre has been dedicated to helping patients lead longer, healthier lives for over a decade. Our commitment is to prioritize your health and ensure your well-being, supporting your success through comprehensive health monitoring and management.
Summary

We are seeking a Medical Booking Clerk to join our team at La Vie Executive Health Centre in Kanata. This vital role supports our mission by managing appointment scheduling and patient communications, ensuring seamless healthcare experiences for our clients.

This is for an open vacancy. This is an onsite role, five days a week at our 2500 Solandt, Kanata ON location.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule, reschedule, or cancel patient appointments accurately within our Electronic Health Record (EHR) system.
• Answer patient questions thoroughly and compassionately, providing clear information regarding clinic procedures, directions, required documentation, and visit preparations.
• Monitor booking queues, follow up on voicemail inquiries promptly, and route complex medical questions to the appropriate clinical staff.
• Maintain strict adherence to healthcare privacy regulations and clinic protocols to protect sensitive patient data.

Qualifications & Skills

• 1–2 years of experience in a medical office, healthcare call center, or customer service role is highly preferred.
• Exceptional verbal and written communication skills with a warm, professional, and empathetic phone manner.
• Comfortable navigating Electronic Health Record (EHR) software, basic scheduling tools, and multi-line phone systems.
• Ability to handle a fast-paced environment, balance multiple tasks, and maintain accuracy under pressure.
• Strong critical-thinking skills to resolve scheduling conflicts and address patient concerns calmly.

Eager to contribute to a health-focused environment? Apply now to become a vital part of La Vie Executive Health Centre’s dedicated team, helping shape healthier futures for our clients!'

La Vie Health does not use AI in our recruiting or hiring process.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Pay: $20.00-$23.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Kanata, ON K2K 3G5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This is an onsite role, five days a week in office. Are you willing to commit to this requirement?

Work Location: In person