Patient Reception jobs in Surrey, BC

As our clinic continues to grow, we're expanding our Front Office Team and are looking for a friendly, organized, and compassionate Dental Administrator to join us.

At Keep Smiling Denture Clinic, we believe every great patient experience starts at the front desk. From the first phone call to every visit that follows, our administrative team plays a vital role in making patients feel welcomed, informed, and cared for.

This is an opportunity to join a supportive and professional team where your contributions are valued, your growth is encouraged, and your work makes a real difference in people's lives.

Position Details

Job Type: Full-Time, Permanent

Location: Surrey, BC

Hours: 40 hours per week

Schedule: Monday to Friday

Salary: $24.00–$35.00 per hour, based on experience

What You'll Do

Welcome patients with warmth and professionalism, creating an exceptional first impression.

Answer incoming phone calls and respond to patient inquiries.

Schedule, confirm, and coordinate patient appointments.

Register new patients and maintain accurate electronic patient records.

Process insurance claims, billing, payments, and pre-authorizations.

Communicate with insurance providers regarding claims and patient coverage.

Perform patient recalls and follow-up communications.

Maintain a clean, organized, and efficient reception area.

Support the clinical team with administrative tasks to ensure smooth day-to-day operations.

Help create a positive, respectful, and patient-focused environment.

What We're Looking For

Minimum 2 years of experience in a denture/ dental or healthcare administrative role.

Strong understanding of dental insurance, billing, and treatment coordination.

Experience using DOMX practice management software is considered an asset.

Proficiency with Microsoft Office and general computer applications.

Excellent verbal and written communication skills.

Strong organizational skills with exceptional attention to detail.

Ability to multitask in a fast-paced environment while maintaining accuracy.

Friendly, dependable, and professional with a positive attitude.

A genuine passion for delivering outstanding customer service.

Experience in a denture clinic is preferred but not required.

Why Join Keep Smiling Denture Clinic?

We're more than a denture clinic—we're a team dedicated to restoring smiles, confidence, and quality of life.

When you join Keep Smiling Denture Clinic, you'll become part of a workplace that values:

Respect and teamwork

Compassionate patient care

Professional growth and learning

Open communication

Excellence in everything we do

We believe great people create great patient experiences, and we're committed to supporting our team every step of the way.

Benefits

Competitive hourly wage

Paid vacation

Continuing education opportunities

Supportive and collaborative team environment

Opportunities for professional growth and advancement

Employee discounts on clinic services

Stable Monday–Friday schedule with no evenings or weekends

Job Type: Full-time

Pay: $24.00-$35.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Do you have valid driver license?
• Are you Canadian Citizen, PR or On Permit?
• Are you able to travel and work at both our Surrey and Abbotsford clinic locations as required? Mostly Surrey

Experience:

• Customer service: 2 years (preferred)
• Dental receptionist: 2 years (required)

Language:

• Punjabi (preferred)

Work Location: In person