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Job Post Details

Desktop Support Engineer (Dispatch /Part-Time) - job post

Axiom Technologies
3.2 out of 5 stars
Calgary, AB
Casual
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Job details

Job type

  • Casual

Location

Calgary, AB

Full job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Calgary, Alberta, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities:
  • 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
  • Escalate issues as appropriate and act as a technical escalation for the end user
  • Maintain a high level of customer satisfaction
  • Comply with the desktop group practices and procedures
  • Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
  • Identify technical and process issues and recommend improvements
  • Achieve target ticket volumes and ticket resolution levels
  • Responsible for compliance with applicable corporate policies and procedures
  • Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
  • Follows the processes and practices established for the group
  • Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
  • Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd level Help Desk support
  • Perform basic LAN and internetworking-related activities
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and can manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • High-level skill set
  • Outstanding people skills
  • Self-starter, needs to be able to work on his/her own
  • Proficient in Windows 10 & 11 and Office Suite/O365

How to Apply

Interested candidates are invited to send their resumes to: careers.ca@axiomtechnologies.com

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