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Job Post Details

Client Services Intern (Ticketing Operations) - job post

The MRG Group
2.4 out of 5 stars
26 Duncan Street, Toronto, ON M5V 2B9
$17.60 an hour - Full-time, Internship / Co-op

Job details

Pay

  • $17.60 an hour

Job type

  • Internship / Co-op
  • Full-time

Location

26 Duncan Street, Toronto, ON M5V 2B9

Benefits

Pulled from the full job description

  • Discounted or free food
  • Casual dress
  • Company events

Full job description

AdmitONE Client Services Intern

The MRG Group

Toronto, Ontario

The Client Services Intern will support the AdmitONE ticketing department to ensure positive shareable experiences amongst our customers and clients. They will assist in administrative and day-to-day ticketing tasks. They will report directly into the Assistant Manager, Client Services on the AdmitONE team.

About Our Internship Program

The MRG Group Internship Program is designed to provide you with practical skills, valuable experiences, and exposure to real-world scenarios in the Experience industry.

The program is structured to ensure that 80% of your time is dedicated to performing activities specific to their role, while the remaining 20% is allocated to job shadowing, skill development, and team projects across various businesses within the MRG Group.

About The MRG Group

Founded in 2008, The MRG Group is Canada's largest independent entertainment company and a leader in experience creation. Our mission is to bring experiences to life for creators, fans, brands, and partners.

The MRG Group is an integrated network of companies operating across the hospitality, venue, media, ticketing (including the ticketing service Admit One), and insurance sectors. With a portfolio of 18 hospitality properties across Canada, The MRG Group also owns and operates an events business, a travel company, and a digital publication.

Key Responsibilities

  • Track and report on ticket counts, providing timely updates to relevant stakeholders
  • Draft and communicate ticketing-related emails (i.e. event cancellations, VIP details and venue changes)
  • Support weekly mailer preparation and distribution
  • Update Asana project management fields with relevant event, operations, and ticketing information
  • Manage and update Google Calendar with event changes and other operational details
  • Create and distribute weekly box office meeting calendar invites
  • Develop weekly meeting agendas and tasks to support the operations and ticketing teams
  • Process and send complimentary ticket requests as needed
  • Monitor and support presales, onsales and ticket inventory
  • Conduct weekly audits of hospitality websites to ensure event listings and venue information are accurate and up to date
  • Monitor and maintain technology device functionality; ensure all devices are properly tracked
  • Manage and verify attendee guest lists for all AdmitONE shows
  • Conduct outreach to new clients via email to build relationships and support business development

Knowledge, Skills, Abilities

  • Strong organizational and time management skills with excellent attention to detail
  • Effective written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced, deadline-driven environment
  • Interest in live events, hospitality, and entertainment operations
  • Collaborative team player with a proactive, problem-solving mindset

Internship Program Term

Start Date: August 4, 2026

End Date: December 18, 2026

What’s In It For You?

  • Paid Internship (Ontario Minimum Wage)
  • A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
  • Employee discounts to our concerts, shows and hospitality venues
  • A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
  • Career development opportunities with a company that encourages individuals to learn and grow

Terms & Expectations

  • This internship is a full-time position and requires in-office attendance 5 days a week (40 hours).

Thank you for your interest in The MRG Group. Given the anticipated interest in this role, only those selected for an interview will be contacted.

For more information on our internship offerings, please visit https://themrggroup.com/internships

Pay: $17.60 per hour

Benefits:

  • Casual dress
  • Company events
  • Discounted or free food

Application question(s):

  • Tell us about a time when you had to balance several projects, classes, or extracurricular commitments at once. How did you stay organized and make sure nothing slipped through the cracks?
  • What interests you most about working in live events and ticketing operations, and how do you see this internship supporting your future career goals?
  • What is your favourite event or concert you have been to and why?

Work Location: In person

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