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    • This role is essential in ensuring effective communication and coordination within our alarm monitoring center, contributing to the safety and security of our…
    • Familiarity with or the ability to learn specific radio call signs and phonic alphabet.
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    • Duty Operator – Security Operations Centre (SOC).
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    • Trains and coaches staff daily to ensure they are knowledgeable on all allocation/call off processes, routines, and garment care standards.
    • Position Type: Temporary Full Time.
    • Fixed Term Duration: Anticipated to end April 1st, 2027.
    • Bi-weekly Working Hours: 70 hours bi-weekly.
    • Minimum of one (1) year verifiable experience in an operations center, call center or SOC experience.
    • The SOC Dispatcher is responsible for monitoring and…
    • The incumbent will handle a number of complex, time sensitive duties in various functional areas including but not limited to dispatch, call-taking, info radio…
    • You must be physically able to sit for long periods, be able to work 10 hour day shifts and 14 hour overnight shifts plus be able to work a flexible work week…
    • General contact centre maintenance including light housekeeping such as emptying the dishwasher, vacuuming, and cleaning workstations.
    • Work an average of 19 shifts per month, which may include weekdays, evenings, weekends, overnight shifts, and statutory holidays, based on rotation and…
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Call Centre Operator
Strategic Defence Inc.
Kelowna, BC V1Y 9L3
From $18.75 an hour
Full-time
Apply now

Job details

From $18.75 an hour
Paid time off, Dental care, Casual dress, Flexible schedule, On-site parking
Full-time
Weekends as needed, Night shift
Kelowna, BC V1Y 9L3

Full job description

Company Overview

Strategic Defence Incorporated is a leading provider of independent alarm monitoring services in Canada, with over 30 years of experience in delivering reliable security solutions. We pride ourselves on our flexible working hours and comprehensive benefits, making us an excellent choice for those looking to grow their careers in the security industry.

Summary

We are seeking a Dispatcher to join our dynamic team at Strategic Defence Inc. in our Kelowna Operations Center. We are hiring for our overnight shift. This role is essential in ensuring effective communication and coordination within our alarm monitoring center, contributing to the safety and security of our clients.

Responsibilities

  • Receive and process incoming alarm signals from various clients.
  • Coordinate responses with emergency services and internal teams as necessary.
  • Maintain accurate records of all communications and actions taken during incidents.
  • Monitor alarm systems and ensure timely follow-up on alerts.
  • Provide exceptional customer service to clients during emergency situations.
  • Assist in training new dispatch personnel on procedures and protocols.

Requirements

  • Strong communication skills, both verbal and written.
  • Ability to remain calm under pressure and make quick decisions.
  • Experience in a dispatch or customer service role is an asset but not required.
  • Proficient in using computer systems and software for record-keeping.
  • Willingness to work flexible hours, including nights and weekends.

If you are ready to make a difference in the security industry and join a dedicated team, we encourage you to apply today at Strategic Defence Inc.!

Pay: From $18.75 per hour

Benefits:

  • Casual dress
  • Dental care
  • Flexible schedule
  • On-site parking
  • Paid time off

Work Location: In person

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