Ottawa Medical Office jobs in Kanata, ON

Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

• Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
• Opportunity to work along side with subject matter experts in fiber optics
• Opportunity to work on world-class products with cutting-edge technologies
• Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
• Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
• Free on-site parking

Position Summary:

• Process customer orders in accordance with department procedures.
• Ensure accurate and timely processing of customer orders.
• Communicate with customers to streamline order acceptance and processing.
• Respond to customer inquiries and coordinate internally to complete customer requests.
• Maintain accurate order-processing records, including digital and hardcopy records.

Typical Duties:

• Utilize ERP to process customer orders and maintain accurate order information.
• Validate orders for processing (product specifications, pricing, shipping details, billing, etc.).
• Communicate with product managers and designers to streamline order processing activities.
• Work with production schedulers and planners when order rescheduling is needed.
• Request missing customer information to streamline order processing.
• Respond to customer inquiries regarding production updates and delivery schedules.
• Manage change orders and cancellations.
• Process return material requests and ensure timely resolution.

Education:

Post secondary education in Sales, Marketing, or Business Administration.

Experience:

5 Years experience in Customer Service, including orders processing and commercial lifecycle

Skills:

• Microsoft Office Suite
• ERP systems
• Proficient in English

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Company events
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Do you have an excellent verbal and written command of English
• Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

• DCS / DEC (required)

Experience:

• ERP systems: 5 years (required)
• MRP, CRM business applications: 5 years (preferred)
• Advanced Microsoft Suite: 5 years (required)
• Technical manufacturing Customer service: 5 years (required)

Work Location: In person