Oshawa Medical Centre jobs

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

• Understand and work within the framework of all existing collective agreements as it relates to applicable staff.
• Coordinate and communicate all relevant information for assigned events, including preparing staffing plans, event details sheets, and facilitating staff briefing notes.
• Responsible for creating, implementing, and distributing shift availability sheets for event staff, as they pertain to the union agreement on a monthly basis. Ensuring that all details outlining staff expectations are clearly and concisely stated.
• Preparation and distribution of staff schedules on a monthly basis, incorporating staff availability, as well as adhering to all event requirements outlined by the Director of Events and Ice Programming.
• Oversee all staffing deployments on an event-by-event basis, including all timesheets and break sheets.
• Oversee preparation of and input of payroll requirements for all Event Services and Security Personnel.
• Review and update Event Services Manuals as required.
• Prepare post-event and incident reports for all events coordinated.
• Preparation and submission of expenses for event settlement, if applicable.
• Track and monitor all event staff deployment activity, including shift deployment rotation.
• Distribute and track all staff uniforms and work gear.
• Oversee all Event Services equipment, maintaining the operation, condition, and security of all departmental assets—including but not limited to radios, scanners & hearing assist devices.
• Provide exceptional customer service, adopting the Oakview Group customer service philosophy, and respond to all fan and staff inquiries in a timely and efficient manner.
• Hire, train, supervise, and evaluate all event staff, including ushers, ticket takers, fan services, and supervisors.
• Liaise between Canapham Medical and outsourced security, as well as the Durham Regional Police, as required based upon the event—provide them with all of the necessary equipment and information.
• Conduct team briefings and training sessions as assigned.
• Lead, direct, and inspire all event and security team members.
• Perform regular inspections of all assigned and deployed positions, ensuring the safety of all fans and staff members at all times.
• Write reports, ensuring the accuracy of reported data and proper presentation.
• Maintain a secure and inviting environment throughout the Tribute Communities Centre at all times.
• Act as ambassador for Oak View Group (OVG) and the City of Oshawa.
• Support all departments with fan-related escalations as required.
• Adhere to all Oak View Group (OVG) service standards and policies, including health and safety.
• Work in compliance with the provisions of the Occupational Health and Safety Act.
• Perform any additional tasks as assigned by management, including but not limited to working with AutoCAD and IATSE Local 58 in support of the Director of Events and Ice Programming.
• Other duties and responsibilities as assigned.

• 3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center, or public assembly facility setting.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred.
• Minimum of 2 years of experience in a Supervisory/Management role within a unionized environment is considered an asset.
• Strong oral and written communication skills.
• Strong computer skills in Microsoft Office applications, word processing, and the Internet.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of supervision, scheduling, and training employees.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.
• Experience with budget preparation and control.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Have or be willing to obtain a valid security license and possess demonstrated knowledge of crowd management and crowd control techniques.
• Always Have a “Lead by Example” philosophy and work with enthusiasm and professionalism.
• Experience with AutoCAD is preferred but not required.