We are one of the fastest-growing Tim Hortons franchise groups in the country. We operate 18 restaurants across British Columbia, and we are building the above-restaurant leadership team that will take us further. We do not hire managers. We hire leaders who hold themselves to a higher standard, who show up every day with purpose, who know that the numbers on a scorecard are the result of the people they have developed and the processes they have built.

If you have spent years earning your way up through the quick service industry and you are ready to own a portfolio, drive real P&L accountability, and lead a team of managers who are better because of you, this is the role for you!

Some Of What You Will Do

Lead a portfolio of approximately five Tim Hortons locations with full accountability for operations, people, and financial performance
Drive net sales growth of vs. prior year, transaction count growth and ATV improvement of across your portfolio Manage labour, food, paper, and R&M cost lines to plan, within 0.10% of theoretical on variable costs
Coach and develop restaurant managers through structured one-on-ones, six-month development plans, and a nine-blocker bench approach Manage guest feedback daily through Qualtrics, resolve every complaint within 24 hours and turn every negative experience into a brand recovery
Execute REV audits, 7° of SERVICE walks, GPS reviews, and daily RYG reporting across the portfolio Lead rewards card and Tim Hortons app adoption, outperforming the regional scan rate average
Drive Smile Cookie, Camp Day, and LTO campaigns with energy and execution Build a culture of accountability, collaboration, and celebration, gaining commitment, never just compliance

What You Bring

Minimum three years of progressive QSR experience, having moved from restaurant manager to district or multi-unit management
Proven track record in hiring, training, coaching, and developing high-performing managers Hands-on P&L experience, you understand the numbers and you know how to move them
A metrics-to-process mindset, you read data, identify the process gap, and coach to close it Minimum two-year diploma from an accredited Canadian college or university
Valid BC driver’s licence and reliable personal vehicle, dailytravel between restaurants is required Strong verbal, written, and interpersonal communication skills across all organizational levels

What We Offer

$75,000 – $90,000 which is comprised of a base salary of $75,000- $80,000 + performance bonus
The opportunity to lead within one of Canada’s fastest-growing Tim Hortons franchise groups A leadership team that invests in your development and holds itself to the same standard it sets for others A culture built on people, performance, and genuine recognition Room to grow as we continue to expand our above-restaurant team

Application Questions

Please answer the following five questions as part of your application. Responses will be used to assess fit for this role.

- Are you fully fluent in English (written and verbal)? This role requires daily written reporting, coaching documentation, and communication with senior leadership. (Yes / No)

Do you have a valid driver’s licence and reliable personal vehicle? Daily travel between restaurant locations across Surrey, Langley, and Chilliwack is a condition of this role. (Yes / No)

This role operates within a structured system of routines, scorecards, and tools, while also requiring you to work independently without daily supervision. Describe a specific example of how you have managed autonomously within a structured operational framework in a previous role.

We are building something. Our processes are strong, but we expect our leaders to identify gaps, create new systems, and elevate our standard continuously. Give us a specific example of a process you built or improved in a previous role and the measurable outcome it produced.

Quick service restaurant leadership is relentless, multiplerestaurants, competing priorities, and the expectation that you perform at a high level across all of them simultaneously. Tell us honestly: what drives you in a high-pressure, fast-paced environment, and what does that look like day to day?

Looking forward to finding the next great talent!

Pay: $75,000.00-$90,000.00 per year

Benefits: