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    • We’re searching for experienced Customer Experience Representatives who can roll with the punches and bring their best every shift.
    • Hours*: 8-15 hours per week.
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Job Post Details

Customer Experience Representative - Cannabis Grey Bruce Southampton - job post

Maple Leaf Cannabis
17 Albert St N, Southampton, ON
$18–$20 an hour - Part-time, Full-time

Job details

Pay

  • $18–$20 an hour

Job type

  • Part-time
  • Full-time

Location

17 Albert St N, Southampton, ON

Benefits

Pulled from the full job description

  • Casual dress
  • On-site parking

Full job description

About Cannabis Grey Bruce

Cannabis Grey Bruce is a proudly locally owned cannabis retailer committed to raising the standard in the communities we serve. We believe cannabis should feel personal, elevated, and transparent - built on carefully curated products, competitive pricing, and a knowledgeable team dedicated to delivering an exceptional customer experience.

About the Role

We’re searching for experienced Customer Experience Representatives who can roll with the punches and bring their best every shift. You’ll help keep our store running smoothly, master the ins and outs of cannabis, and share that knowledge with customers in a way that’s approachable and fun. We want energetic go-getters who love connecting with people, building relationships, and are excited to grow their expertise in this fast-paced industry.

Address: 17 Albert St N, Southampton, ON N0H 2L0

Role and responsibilities include, but are not limited to:

Customer Offering

  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales.
  • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and re-stock products regularly

Regulatory Adherence

  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Comply with Cannabis Grey Bruce policies, standard operating procedures, and practices

Experience and Qualifications

  • Minimum, 2-years of customer service experience
  • Minimum, 2-years of retail and/or hospitality experience
  • Cannabis, liquor or healthcare experience is preferred
  • High School Diploma or equivalent
  • Valid CannSell certification
  • Must complete and pass a Criminal Record Check
  • Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

  • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
  • Ability to think on your feet and creatively problem solve
  • Open-minded and constantly identifying ways to improve
  • Passionate about creating a positive, memorable, and tailored experience for every customer
  • Excellent communication skills (written and verbal) and a professional demeanour
  • Team player who is passionate about supporting the overall success of the business
  • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
  • Responsible and reliable
  • Must be 19 years of age or older
  • Must have reliable transportation to commute to/from work

Number of Openings

2

Time Type

Full Time/Part time

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Benefits:

  • Casual dress
  • On-site parking

Work Location: In person

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