North America Merchandising Services jobs

The Organizations

For over 50-years, kostklip has been a leading manufacturer and supplier of signage and merchandising solutions to retailers across North America. With our continued growth, this is an exciting time to join our rapidly growing and dynamic team.

Role Overview

Drawing on your outstanding customer services skills, you will qualify customer needs and provide outstanding customer service. An understanding of the retail environment and the marketing of products to consumers will be a huge advantage.

Duties & Responsibilities, not limited to:

• Answer and direct telephone calls, and greet walk-ins in a friendly and professional manner
• Address inbound customer sales inquiries (call, sales inbox, chat)
• Order entry/processing, grey file creation, customer return, production lead time
• Address customer complaints by communicating with the corresponding department. If required,seek guidance from direct report
• Ensure adherence to company procedures and policies
• Support the Inside Sales Rep, Business Development Manager, and Sr. Business Development Manager
• Coordinate with other Departments (Operation, Manufacturing, Shipping, Engineering) to facilitate task at hand
• Handle all order-related problems and issues, seeking direction from Manager as needed
• Correspond with customers and operations on issue such as: stock status, ship dates, method of payment, and proof of delivery
• Troubleshoot client’s inquiries, and communicate innovative solutions
• Build account relationships offering a friendly personality, strong product knowledge and ability to understand retail application
• Follow sales inquiries to completion through CRM software, maintain timely and relevant information and track sales

Qualifications:

• Computer literate (MS Office and CRM tools)
• Poses effective written and verbal English communication skills
• Self-motivated and positive 'go getter'
• Accurately comfortable working in a fast-paced environment
• Diploma in business and marketing preferred
• Strong business acumen and communication skills
• Attention to details
• Exceptional communication skills and well-developed interpersonal skills.

Why Join Us?

At Kost Klip Manufacturing, you’ll be part of a collaborative and growing organization where your contributions directly support our people, culture, and operational success. As part of the global HL Display Group, we combine the stability and resources of an international organization with the close-knit environment of a local manufacturing team.

This role offers the opportunity to make a meaningful impact across both sales and marketing functions while working closely with leaders and employees throughout the business. We value professionalism, continuous improvement, teamwork, and employee development, and we are committed to fostering a respectful and inclusive workplace where people can thrive.

If you are looking for a hands-on role with variety, autonomy, and opportunities for professional growth, we’d love to hear from you.

Pay: $42,000.00-$45,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Work Location: In person