North America Merchandising Services jobs

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The successful individual will leverage their proficiency in Visual Merchandising to:

• Execute visual guidelines with precision and adapt to store architecture while maintaining brand standards.
• Conduct mapping sessions and on-floor coaching; review photos and provide actionable feedback.
• Partner with District and Store Managers on KPI insights and develop store-level action plans.
• Support new store openings and renovations with on-site training and readiness checks.
• Conduct in-store training sessions within the assigned market and develop best practices.
• Manage visual projects and field initiatives from planning through execution, including timelines, deliverables, follow-up, and cross-functional coordination across North America.
• Manage multiple projects while providing clear project recaps, status updates, and presentation materials using Excel and PowerPoint to support alignment, decision-making, and leadership communication.

The accomplished individual will possess:

• Strong communication, presentation, and leadership skills, with the ability to lead store visits and walk-throughs with clarity and confidence.

• Ability to interpret visual merchandising presentations and adapt direction to varied store environments, designs, and architecture.

• Strong attention to detail across all projects and store visits.

Required qualifications include:

• Must be based Toronto metropolitan area

• Must have a valid driver’s license with access to a vehicle

• Minimum of 2 years of area or district visual merchandising experience.

• Experience facilitating new store openings.

• Advanced Word, Excel, and PowerPoint skills required.

• Working knowledge of InDesign and Illustrator required.

• Strong presentation skills with the ability to articulate ideas clearly to cross-functional and field partners.

• Flexible to travel, with an expectation of up to 75% travel.

• Flexible to work outside standard office hours to meet department deadlines and installation needs.

• Able to carry heavy boxes and objects, climb ladders, and support physical installation needs.

Our Competencies for All Employees

Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.