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New Restaurant jobs in Edmonton, AB

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    • Previous experience in the restaurant industry and a strong customer service background are considered assets.
    • Creation of service or parts orders as required.
    • Edmonton, AB T5Z 3X7: reliably commute or plan to relocate before starting work (required).
    • Restaurant management: 2 years (required).
    • Experience in training, orientating and developing new employees.
    • Daily systems check and constant scanning of the restaurant for any issues.
    • Discounts on Food & Beverage at 3 onsite restaurants.
    • Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and…
    • Customer service experience in a retail or restaurant environment.
    • Assists with new partner training by positively reinforcing successful performance and giving…
    • Paid "shadow" trips are required for every new or incoming guide, regardless of experience level.
    • Locating trailheads, driving the roads, finding trailheads,…
    • You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment, and…
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    • Must have 2 years of restaurant management experience.
    • Lead with Passion: Develop and deliver exceptional restaurant service, ensuring the well-being and…
    • Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club.
    • Let’s take your career to new heights.
    • Ensure the successful seasonal transition of the restaurant.
    • Reporting to the Assistant Director of Food & Beverage, this…
    • You’ll inspect custom closet and cabinetry components before they head out for installation, making sure every piece meets our high standards and our customers’…
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    • Must have 2 years of restaurant management experience.
    • Lead with Passion: Develop and deliver exceptional restaurant service, ensuring the well-being and…
    • Travel Coordination: Arranging travel for company events: flights, accommodations, rental vehicles, and restaurant reservations for golf tournaments, ski trips,…
    • Assess the viability of new product ideas and features to expand document offerings.
    • Ability to identify opportunities, propose improvements, and suggest new…
    • Support the migration of legacy files into a new internal platform and contribute to ongoing system improvements.
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Job Post Details

Customer Service Representative - job post

DSL Ltd.
2.7 out of 5 stars
Edmonton, AB
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Edmonton, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Paid vacation
  • RRSP match
  • Extended health care
  • On-site parking

Full job description

About DSL

At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.

At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.

Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you!

Why Join Our Team?

  • Competitive wage & health benefits
  • Health Spending Account (Flex Spending Account or Health Spending Account)*
  • 3 weeks paid vacation
  • Strong company culture & core values
  • RRSP matching program*
  • Education support
  • Opportunity for advancement

*Applicable once eligibility requirements are met

Position Summary:

Reporting to the Customer Service Supervisor, this position is responsible for working in a multi-channel environment and providing an exceptional level of customer service, communicating professionally with all customers, vendors and staff and supporting and executing projects and reporting.

What you’ll do:

  • Monitoring of customer request websites to ensure they are responded to within customer parameters.
  • Creation of service or parts orders as required.
  • Dispatching as required
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Follow up on outstanding issues; ensuring customer is updated as required.
  • Perform basic telephone troubleshooting
  • Effectively deal with job stress, angry callers, and upset customers- Maintain key performance metrics
  • Customer billing and inquiries
  • Sell additional services and products by recognizing opportunities to up-sell accounts
  • Make outbound calls to follow up and or update on service requested, and gather customer feedback
  • Participate in individual and team coaching sessions to ensure quality service is provided.
  • Other projects as required.

What you'll need:

  • Minimum High School Diploma
  • Completion of a post-secondary education an asset
  • Previous experience in the restaurant industry and a strong customer service background are considered assets
  • Ability to listen attentively, ask probing questions, and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Excellent interpersonal, written, and oral communication skills
  • Ability to exercise flexibility, initiative, good judgment and discretion
  • Ability to multi task in a fast paced environment
  • Detail oriented, accuracy, and timeliness
  • Possess excellent problem solving skills
  • Ability to learn and navigate new software quickly

Send your resume and a brief cover letter to hr@dslinc.com with in the subject line CSR. Learn more about us at dslinc.com. Only candidates selected for an interview will be contacted — but we appreciate every application.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Application question(s):

  • What is your wage expectation?

Education:

  • Secondary School (preferred)

Experience:

  • Restaurant / food service: 1 year (required)

Work Location: In person

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