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Network Support jobs in Halifax, NS

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    • VLAN configuration and network segmentation.
    • 1–2 years of experience in a help desk, IT support or system administration role.
    • View all Scio Logica jobs - Halifax jobs - Senior IT Technician jobs in Halifax, NS
    • Salary Search: IT Support Technician (Level 1/2) salaries in Halifax, NS
    • Minimum of 2 years of experience in IT user support, technical support, or help desk services.
    • Troubleshoot basic network connectivity issues.
    • Cross organizational support – remote support for other locations.
    • Provide support and management of physical access and general security of the premises where…
    • To be considered, you must have a formal education in computer science, IT, engineering or equivalent related experience.
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    • Provide IT support for Microsoft core business applications, operating systems and Office 365.
    • The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff.
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    • Knowledge of network protocols, configurations, and troubleshooting.
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    • In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users.
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    • Experience providing technical support in a business environment.
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Job Post Details

IT Support Technician (Level 1/2)
Scio Logica
Halifax, NS
•
Hybrid work
$50,000–$65,000 a year
Full-time
Apply now

Job details

$50,000–$65,000 a year
Paid time off, Extended health care
Full-time
Hybrid work in Halifax, NS

Full job description

About the role

Scio Logica is a Nova Scotia–based IT and cybersecurity firm providing managed IT services to small and medium-sized businesses, mainly in construction, non-profit and manufacturing. We look after our clients' email, computers, servers, networks, cloud security and backups, and we take pride in long-term relationships built on trust. We're hiring a permanent, full-time IT Support Technician (Level 1/2) to join our team. You'll be the first point of contact for our clients' day-to-day IT needs, both remotely and on-site. Technical skill matters, but so does how you treat people: we're looking for someone who is patient and empathetic with users and can explain technical problems and next steps in plain language.

What you'll do

Handle day-to-day helpdesk requests by phone, email and ticket, from first contact through resolution or escalation

Provide on-site support at client offices across HRM, with occasional visits to client sites elsewhere in Nova Scotia and New Brunswick

Set up and remove users during onboarding and offboarding, including accounts, licences, devices, mailboxes and access

Troubleshoot desktops, laptops, printers, mobile devices, networking and Microsoft 365 issues

Deploy, configure and maintain workstations, phones and other end-user hardware

Monitor and respond to alerts for backups, security and client systems

Write and maintain knowledge base articles, SOPs and client documentation

Communicate clearly with clients about what's happening, what's next and how to avoid repeat issues

Recommend improvements to clients' systems and security when you spot opportunities

Pitch in wherever the team needs you: we're small and work together

What you bring;

1–2 years of experience in a help desk, IT support or system administration role

Solid working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Experience supporting iOS and Android devices

Excellent communication skills, written and spoken, with the ability to explain technical ideas to non-technical users

A patient, empathetic, customer-first approach and a genuine interest in building lasting client relationships

Independence and confidence in troubleshooting, with the judgment to recognise when an issue needs to be escalated

Strong accountability and time management, including the ability to prioritise urgent issues and time-sensitive tickets

Ownership of larger projects from start to finish, with regular updates to management on progress and any blockers

Experience writing and maintaining documentation such as KB articles and SOPs

Good organisation and the ability to manage multiple tickets at once

Fluent English

Valid driver's licence and a reliable vehicle for client visits

Ability to pass a criminal record check Beneficial knowledge

Candidates with experience in most of the technologies below will be strongly considered.

Cloud and device management

Microsoft Intune

Microsoft Entra ID

SharePoint administration and site design

Power Automate

CIPP (CyberDrain Improved Partner Portal)

Apple Business Manager

macOS Servers and infrastructure

Active Directory and Windows Server

Virtualization: VMware ESXi, Proxmox, Hyper-V

Linux and Docker Networking and security

Networking fundamentals: TCP/IP, DNS, DHCP and subnetting

VLAN configuration and network segmentation

Switch configuration, including port profiles, trunking and PoE

Wi-Fi design and optimisation: channel planning, AP placement and roaming

Wireless site surveys and spectrum analysis to find and resolve interference

Firewall rules, NAT, port forwarding and content filtering

Site-to-site and remote access VPNs

Network troubleshooting tools such as ping, traceroute, nslookup and Wireshark

Security best practices: MFA, endpoint protection, patch management and least-privilege access

UniFi networking

WatchGuard firewalls

VoIP services, including QoS for voice traffic Backup

Backup and recovery practices; Synology and Veeam preferred

Pay: $50,000.00-$65,000.00 per year

Benefits:

  • Extended health care
  • Paid time off

Work Location: Hybrid remote in Halifax, NS

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