Description

Reporting into the Product & Technology group within IT, the Software Development Manager will lead the development and evolution of Purolator's customer-facing digital platforms, including Purolator.com, Google Marketing platforms, and enterprise Microsoft 365 and SharePoint Online solutions.

This is a hands-on technical leadership role combining people leadership, software delivery, architecture, vendor and financial management. You will lead by example to deliver secure, scalable and accessible digital experiences while advancing cloud-native engineering, automation and responsible AI adoption.

Responsibilities

Lead engineering delivery and operations

• Own end-to-end delivery across quality, scope, timelines, budget, business value and operational stability.
• Serve as a hands-on development lead through solution design, code reviews, technical troubleshooting and development when required.
• Set engineering standards and governance across the SDLC, including secure coding, testing, CI/CD, release management, observability and operational readiness.
• Manage delivery risks, dependencies, technical debt, resource constraints and competing priorities while improving automation and platform support.

Build a high-performing team

• Lead, coach and develop a cross-functional team of Developers, Quality Assurance professionals and Business Analysts.
• Set clear goals and accountability; identify capability gaps and address them through hiring, mentoring, training, succession planning and knowledge sharing.
• Build capability across modern web and cloud development, Microsoft 365, SharePoint, Power Platform, Copilot, integrations and AI-enabled solutions.

Advance AI, automation and modern engineering

• Embed AI across the SDLC through AI-assisted coding, documentation, knowledge sharing, test automation, quality engineering and defect detection.
• Drive adoption of Microsoft Copilot and Copilot Studio, conversational AI, intelligent automation and AI-powered employee and customer self-service.
• Establish governance for secure, compliant and scalable AI solutions, and measure impact on productivity, quality, delivery speed and customer outcomes.

Additional Responsibilities

Shape architecture and technology strategy

• Lead solution design with Enterprise, Cloud, Security and Solution Architects using cloud-native, API-first, microservices and event-driven patterns.
• Guide AWS-based scalability, security, resilience and performance, supported by DevOps automation, monitoring and observability.
• Modernize customer and employee platforms using Microsoft Graph, SharePoint Framework (SPFx), APIs, reusable services and integration frameworks.
• Govern information architecture, taxonomy, metadata, search, permissions and content lifecycles across SharePoint Online and digital workplace platforms.
• Ensure solutions meet accessibility, privacy, multilingual and regulatory requirements, including WCAG and Quebec's Bill 96.

Partner with the business

• Work with Product Management and business leaders to define strategy, roadmaps, priorities, backlogs, releases and measurable outcomes.
• Translate business needs into sustainable technical solutions and communicate options, trade-offs, risks, dependencies, capacity and delivery status clearly.
• Partner with Marketing, Operations, Communications, HR and Technology teams on customer experience, collaboration, knowledge management, workflow automation and self-service initiatives.
• Balance near-term commitments with long-term platform modernization, security, maintainability and technical debt reduction.

Manage vendors and financial performance

• Manage vendors, consultants and delivery partners, including selection, contracts, statements of work, service levels, performance reviews, renewals and issue resolution.
• Manage budgets, forecasts, invoices, purchase orders and operating expenditures; monitor variances and support investment and P&L decisions.
• Evaluate technology investments and identify opportunities to reduce cost, improve efficiency and maximize business value.

Education

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline.

Experience

Required qualifications

• 6-10 years of software development experience, including strong full-stack expertise, and 5+ years leading development teams in a complex enterprise environment.
• Demonstrated ability to code, architect and lead simultaneously, with experience delivering customer-facing digital products and enterprise digital workplace solutions.
• Experience leading cross-functional teams and managing vendors, contracts, budgets, forecasts, invoices and technology expenditures.
• Strong stakeholder leadership, with the ability to balance business priorities, capacity, timelines, risks and technical constraints.
• Technical leadership across modern web development; React, Drupal and JavaScript/TypeScript; API-driven and cloud-native architecture; AWS; Microsoft 365 and SharePoint Online; Power Platform; Copilot/AI; Microsoft Graph and SPFx; DevOps and CI/CD; security, accessibility, privacy and multilingual delivery.

Preferred qualifications

• A track record of building high-performing Agile teams and delivering scalable customer and employee platforms.
• Deep experience with Microsoft 365, SharePoint Online, Teams, OneDrive, Power Platform, enterprise intranets, knowledge management and employee experience solutions.
• Experience implementing and governing Copilot, Copilot Studio, generative AI, enterprise search, metadata and information architecture.
• Strong executive communication, negotiation and coaching skills, with demonstrated success driving modernization, automation and continuous improvement.